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OE-PM RACI Workbook

Status: Published or Draft

Version: X.0 (Published) or 0.X (Draft)

Prepared by:
Date Created:
Date Last Revised:

OE-PM Artifact ID: G03.02

Project #: XXXXX (If applicable)

Internal Use Only

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Enter Project Name Here

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Guide to the RACI Workbook
Introduction
A key component to building an effective and efficient project team is the early establishment of expectations for
each member of the team. To that end, documents and processes that define roles and responsibilities are critical
project planning deliverables. This worksheet serves to define roles and deliverables, documents which individuals
will play which roles, and describes all the roles who will be involved in each task (doing the work, reviewing the
results, approving the deliverable, etc.).
What is RACI?
Different organizations may use different variations of the acronym; for projects at UC Davis, the standard version is
RACI. Each part of the acronym is described below:
Responsible
The person who is assigned to do the work.
The person who makes the final decision and has ultimate ownership.
Accountable
Consulted
Informed

The person who must be consulted before a decision or action is taken.

The person who must be informed that a decision or action has been taken.

RACI Matrix
Accountability: The Project Manager is responsible for reviewing roles and responsibilities with the project team.
The people assigned to each role must review their own assignments and indicate agreement with the role and the
associated responsibilities.
Timing: Roles and Responsibilities should be completed in Planning and updated during Execution: Design. They
typically remain fairly static unless new tasks/activities are added, or resources change.
Reference: Definitions for each role, and background information for each deliverable (activity or work product) are
available on separate tabs within the RACI Workbook.
Instructions:
Use the UC Davis standard RACI template as a starting point. Values in the matrix should stay fairly static
and serve as a guide.
Add, modify or eliminate roles and/or activities as appropriate to your project.
For each role that your project will require, record at least one name in the Role Description tab, unless the
role has not yet been filled. There may be multiple people playing one role, and/or multiple roles assigned to
one person.
If it is determined that the RACI needs customization for your project - On the first pass, assign one and only one A role for each deliverable.
- Assign highest level value for each role/task combination: typically the order would be R, A, C, I.
Review the responsibilities assigned to each role with the person or group assigned to that role, and
obtain their agreement.
Update the Roles & Responsibilities pages of the Project Management Plan, based on your RACI work, for
review during the project kickoff.
Publish this workbook on the project site.

Role Description
Lists all the key project management roles and corresponding responsibilities.
Identifies who is responsible (R) and accountability (A) for each key work product.
There is a column to add the actual resource that will fill each role.
The list can be reduced to reflect only the roles that are key for your project. This list of key project roles will need
to be documented on the Project Management Plan (PMP) as well.
Deliverable Matrix
Lists all the key artifacts with a description of each artifact.
Identifies the owner of the artifact. This information does not change.
Identifies whether the process or artifact is required for the various size projects (High, Medium, Low, Mini).
Highlight those processes and artifacts that are applicable to your project.
Deviations to the standards should be documented in the text box at the bottom of the sheet.
This document does not require input from the user (other than highlighting the applicable processes and artifacts
and/or identifying any exceptions.
PM-COP Artifact ID: G03.02
SR: XXXXX (If applicable)

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C
CONSULTED
Person consulted before
action or decision taken

I
INFORMED
Person informed after
action or decision taken

Project Participants

A
A
I
I

Business Owner
R
R
R
A

Technology Owner
C
C

Overall Project Manager

I
I

Technical Project Manager

Architect
I

Business Analyst
I
C
C
I
C
C
C
C
R
R
R
R
I
I
I
I

Business Project Manager

C
C
C
I
C
C
I
C
C
C
I
C
I
I
I
I

Product Manager
C
C
C
I
C
C
I
C
C
C
C
C
I
I
I
C

OE-PM Artifact ID: G03.02

I
I

C
A
A
A

I
I
C
C
I

R
R
A
R
R
R

C
I
C
C
C

I
I
I
C

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A
A
A
A
A
I
I
A
A

I
C
I
I
C
C
A
C
I

C
C
C
I
C
I
I
R
R
I
C

I
C
I
I
C
A
I
I
I
C
I

I
C
I
C
R
R
I
I

A
A

Project Management Plan

Project Schedule (thru Execution: Design)

Training Needs Assessment

Corp & RBG Communication Plan

Marketing Plan

TCoE Test Estimation

TCoE Test Requirements

Communication Plan

Deliverables Matrix

TAC Review

EIS Security Questionnaire

Initiation

Request for Proposal (RFP)

Requirements Catalog (embedded in Req.

Workbook)

Business Requirements

Request for Information (RFI)

Business Workflows/Process Model

Marketing Brief (Marketing Projects)

Business Brief (Marketing Project)

Communication Request Form

SR/ITPL/DPR Project Initiation Requests

SharePoint Site Set-up

Risk Management Workbook

Project Sponsor
Project Charter

Kickoff

ACCOUNTABLE
Ultimate Owner,
Accountable for final decision

Initiation Business Case

Sizing Matrix

R
RESPONSIBLE
Person responsible for
completing the assigned deliverable

Project Proposal--Submission Form

PM-COP RACI Matrix

Planning

I
I

A
A

A
C

R
R

R
C

C
C

C
C

C
C

C
C

Technical Writer
Project Reviewer

Test Manager

Technical Analyst

Engineer

Test Lead

R,A

User Acceptance Tester

Test Engineer

Business Process Analyst

Subject Matter Expert

Project Management Office

Project Steering Committee

I
I

Technical Architecture Committee

Division Finance Officer

I
I

Enterprise Information Security

Communications

Training Partner

Legal
Compliance

Marketing

C
R

Vendor

Financial Accounting/Controller

OE-PM Artifact ID: G03.02

I
A
R

R
R
I

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Internal Audit
R
C

Contract Admin & Procurement

Risk

Artifact Approvers (artifact approvers not limited to those who are highlighted )

OE-PM Artifact ID: G03.02

Internal Use Only

R
C

Measurement Plan

I
A

A
R

C
I

OE-PM Artifact ID: G03.02

I
I
R
A

I
I
A
A
A

I
I
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I

A
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I
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R
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C

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C
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C
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R
A
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A
A

A
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C
A
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A
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C

I
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C
C

I
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I

R
I
R
R
A
A

C
I
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I

A
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A
A
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R
R

I
A
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C
I

R
I
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I
I
I

A
I
I
I
I
I
C
I

A
A/R

Change Management Plan

Measurement Plan Execution

Project Closure Workbook

Training Materials Finalized

Project Test Status Report

Escalation Level Agreement

Execute Marketing Plan

TCoE Test Summary Report

Execute Communication Plan

User Training

TCoE Defect Report

TCoE Test Progress Report

TCoE Test Scenario & Test Case

Design(Test Scenario Details)
TCoE Test Scenario & Test Case
Design(Test Case Details)

TCoE Test Automation Feasibility

TCoE Test Strategy & Plan

Implementation Plan

Training Plan

Install Hardware/Software

Solution Build (Coding & Unit Testing)

Execution Bus. Case

I
Project Schedule (through Completion)

C
NAC Risk Assessment

Vendor Statement of Work

I
Vendor Contract

Procure Hardware/Software

Policies and Procedures

Business Continuity Plan

IT Operational Guide

IT Tech Specifications

IT Network & Systems Diagrams

System Documentation (Vendor)

Vendor Design Document (Vendor)

Planning Bus. Case

Deliverables by Project Phase

Execution
M

I
A

R,A

R,A

C
I

I
R
R

R
R

OE-PM Artifact ID: G03.02

Internal Use Only

R
I

OE-PM Artifact ID: G03.02

I
C

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I
A

OE-PM Artifact ID: G03.02

A
A
A
I
A
A

A
C
A
I
A
A

R
R
R
R
R
R
R
R

C
C
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C
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C

C
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C
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C

C
C
C
I
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I
C
C

C
I
C
I
I
I
C
C

A
Monthly Status Report

Control Log

Toll Gate Workbook

(Planning, Execution, Closure)

Risk Management Plan

Financial Management

Issue Management

RACI Workbook

Resource Plan
Monitoring & Control

Internal Use Only

I
I

OE-PM Artifact ID: G03.02

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OE-PM Artifact ID: G03.02

Internal Use Only

Enter Project Name Here

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RACI Role Descriptions
Role

Name

PM-COP Artifact ID: G03.02

SR: XXXXX (If applicable)

Description

Key Work Products (A's and R's)

Internal Use Only

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RACI Role Descriptions
Role
Auditor

Name

Description
Serves as an independent oversight over bank wide operations,
including project

Key Work Products (A's and R's)

Business
Analyst

Investigates and analyzes business problems and manages the

discovery and documentation of business requirements
- Investigates and analyzes business problems and manages the
discovery and documentation of requirements
- Facilitates communication between the business and technical teams
- Ensures traceability from requirements to technical design

- Request for Information (R)

- Request for Proposal (R)
- Business Requirements (R)
- Requirements Traceability Matrix (R)
- Functional Spec Workbook (R)

Business
Owner

Usually reports into the Project Sponsor. May delegate some approval
authority, especially to the Business Lead:
- Defines project scope, objectives and success criteria
- Provides direction and high level business requirements
- Provides oversight of the integrity of the value proposition throughout
the project lifecycle
- Provides oversight of project progress and direction through review
and approval of key work products
- Participates in project-level governance activities
- Resolves escalated business issues
- Accountable for Business Case
- Contract Management
- Communicates the needs of the group they represent to the project

- Submission Document (R)

- Business Case (A)
- Change Management Plan (A)
- Resource Plan (A)
- Issue and Risk Management (A)
- Risk Management Plan (A)
- Toll Gates (A)
- Monthly Status Report (A)
- Project Charter (A)
- SR/ITPL/DPR Project Initiation Req. (A)
- Communication Request Form (A)
- Business Brief (A)
- Business Workflows (A)
- RFI/RFP (A)
- Project Schedule (A)
- Project Management Plan (A)
- NAC Risk Assessment (R)

PM-COP Artifact ID: G03.02

SR: XXXXX (If applicable)

Internal Use Only

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RACI Role Descriptions
Role
Business
Owner continued

Name

Business
Process
Analyst

PM-COP Artifact ID: G03.02

SR: XXXXX (If applicable)

Description

Key Work Products (A's and R's)

- Deliverables Matrix (A)
- Project Kickoff (A)
- Functional Specs (A)
- Communication Plan (A)
- Training Plan (A)
- Business Case (A)
- Business Requirements (A)
- Business Continuity Plan (A/R)
- Policies and Procedures (A)
- Develop Test Strategy (A)
- UA Test Plan (A)
- Vendor Negotiations (R)
- Sign Vendor Contract (R)
- Escalation Level Agreement (R)
- Implementation Plan (A)
- UAT Signoff (A)
- Post Prod Checkout (A)
- Execute Communication Plan (A)
- Execute Marketing Plan (A)
- User Training (R)

Business Process Professional responsible for working with internal

clients to identify and eliminate duplicate, inefficient and unreliable
processes in an effort to boost operational efficiency and performance
- Elicits and document existing workflows (Current State)
- Elicits new workflow requirements (Future State)
- Documents business requirements for future state and may include
leveraging technology
- Supports defect impact analysis and assessment
- Supports maintenance of a Business Process Library

- Business Process Flows (R)

Internal Use Only

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RACI Role Descriptions
Role
Business
Project
Manager

Name

Business Unit
Compliance
Officer (BUCO)
Compliance

PM-COP Artifact ID: G03.02

SR: XXXXX (If applicable)

Description
Key Work Products (A's and R's)
Reports to overall project manager for all assigned project deliverables
- Manages business activities of the project
- Provides cost and schedule estimates for business deliverables
- Assigns and monitors the work of business personnel, providing
support and interpretation of instructions/objectives, and ensuring
completion of the business deliverables
- Negotiates with project team regarding business resource constraints
- Coordinates acceptance from business stakeholders for technology
design
- Manages business-specific risks and issues, from identification
through resolution.
- Participates in project level governance
- Supports overall project manager in monitoring and reporting project
health/status
- Consults with the project team to ensure the product delivered by the
project team is within industry rules and regulations
- Responsible for reviewing and approving key project deliverables, as
appropriate
- Consults with the project team to ensure the product delivered by the
project team is compliant with industry rules and regulations
- Responsible for reviewing and approving key documents, as
appropriate

Internal Use Only

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RACI Role Descriptions
Role
Contract
Administration
and
Procurement

Name

Description
- Process Purchase Requisitions
- Create Purchase Orders
- Administer Vendor Management
- Administer Vendor Risk Assessment
- Write Request for Proposals and Request for Information (RFP,RFI)

Key Work Products (A's and R's)

- RFP/RFI's for larger initiatives (R)
- Vendor Negotiations (R)

Contract Administration:
- Administer, review, and negotiate contracts; coordinate contract
review process with Legal, EIS, OSG Compliance, Insurance, etc.
- Review executed BOTW standard vendor contracts and SOWs
including Amendments, Addendum or Work Orders
- Centralized contract record retention
- Contract renewal/termination notifications
- Contract compliance & standardization
Engineer
Division
Finance Officer
EIS
Architect

PM-COP Artifact ID: G03.02

SR: XXXXX (If applicable)

- Participates in design of technical solution, in accordance to technical - Solution Build (R)

standards
- Develops and Unit Tests software
- Report quarterly financial data for project.
- Perform Security Reviews of any new or significantly modified system
- Provide Information Security consultancy
- Develop and/or consult on user access provisioning requirements
- Leads the development of the projects technical solution
- Coordinate with critical technical stakeholders to validate projects
technical design
- Ensures adherence to technical standards across the project
- Identifies key integration points between domains
- Maintains the architectural vision of the solution throughout the
project life
- Sets up environments

Internal Use Only

- Information Security Review Findings

(R)
- IT Network and Systems Diagram (R)
- IT Tech Spec (R)
- IT Operational Guide (R)
- TAC Approval (R)
- EIS Security Review (R)
- Solution Build (R)
- Install Hardware/Software (R)
- SIT Plan (R)
- Install Production Environment
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RACI Role Descriptions
Role
Learning and
Development

Name

Legal

PM-COP Artifact ID: G03.02

SR: XXXXX (If applicable)

Description
- Consults with project team on training requirements
- Develops end user training materials
- Delivers training

Key Work Products (A's and R's)

- End User Training (R)

- Consults with the project team to ensure the product delivered by the
project team is within industry rules and regulations
- Responsible for reviewing and approving key project deliverables, as
appropriate
- Responsible for reviewing and approving contracts

- Contract Reviews (R)

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RACI Role Descriptions
Role
Overall Project
Manager

Name

PM-COP Artifact ID: G03.02

SR: XXXXX (If applicable)

Description
Accountable for the overall execution, management and delivery of a
project (scope, budget, and schedule).
- Accountable for overall execution, management and delivery of a
project (scope, budget, and schedule)
- Establishes and facilitates the project level governance team
- Provides leadership of project team
- Responsible for project artifacts
- Plans and manages project activities
- Manages project schedule and costs
- Tracks and reports project progress
- Manages stakeholders
- Manages and resolves issues and risks

Internal Use Only

Key Work Products (A's and R's)

- Business Case (if PM assigned) (R)
- Change Management Plan (R)
- Resource Plan (R)
- Risk Management Workbook (R)
- Risk Management Plan (R)
- Toll Gate Workbook (R)
- Project Charter (R)
- Project Management Plan (R)
- Project Schedule (R)
- Project Status Reports (R)
- Project Controls (Risk, Issues, Change
Requests, Action Items) (R)
- Communication Request Forms (R)
- Marketing Brief (A)
- SharePoint Set Up (R)
- SR/ITPL/DPR Project Initiation Request
(R)
- Deliverables Matrix (R)
- Communication Plan (R)
- Implementation Plan (R)
- Project Closure Workbook (R)
- Training Request Form (A)
- Implementation Communication Plan
(R)
- Request for testing services in the
project(R, A)
- Post Implementation Analysis(R, A)

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RACI Role Descriptions
Role
PMO (Central
or Business
Unit)

Name

Description
Key Work Products (A's and R's)
Projects will be accountable to one or more PMOs, depending on
- Portfolio Dashboards (R)
funding and execution model
- Facilitates the portfolio planning process
- Facilitates the portfolio level governance process
- Produces reporting and analysis on portfolio of projects
- Facilitates resolution of escalated project issues and change requests
- Manages the project initiation process (front door, prioritization,
approvals)
- Creates and maintains project management processes
- Audits project management process quality

Project
Sponsor

- Secures organizational support and funding for the project

- Defines strategic objective of the project
- Participates in project level governance
- Makes final, critical project decisions, when needed

- Submission Document (A)

- Financial Management (A)
- Risk Management Workbook (A)
- Sign Vendor Contracts (A)
- Vendor Negotiation (A)

Product
Manager

Generally members of Product ownership team, Service Team, etc.,

participating in all phases of the project.
- Proposes new product or service features and updates
- Identifies business stakeholders, including representatives for each
stakeholder group
- Work with the Business Owner to document the projects vision and
scope, using standard requirements work products
- Act as an SME for the business group

- Communication Request Forms (R)

- Business Brief (Request) (R)
- Execute Communication and Marketing
Plans (R)

PM-COP Artifact ID: G03.02

SR: XXXXX (If applicable)

Internal Use Only

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RACI Role Descriptions
Role
Project
Steering
Committee

Name

Description
Should include project executives: PS, BO, TO.
- Represents executive stakeholder interest in the project
- Provides strategic advice to Project Sponsor and Business Owner
regarding trade off decisions and issue resolution
- Acts as Change Control Board for project change requests
- Actively participates in regular assessment of overall project health
discussions and meetings to ensure:
- Project vision is on track
- Approval of Change Requests
- Impact to customer/employee experience
- On track with budget allocation

Project
Reviewer

May also be the resource manager for the Overall PM, Business PM
or Tech PM
- Ensures use of project management best practice, including
adherence to standard methodology
- Reviews key project work products for quality
- Provides perspective and direction on resolution of project issues

Test Manager

Accountable for ensuring the Quality standards are being followed.

- Participates in the project level and technical governance
- Acts as the second escalation point for all testing related issues
- Attends weekly meeting of projects to provide a QC perspective
- Manages appropriate measurements and metrics for the project.
- Participates in sizing effort
- Accountable overall Test Plan, Test Cases and Test Evaluation
Summary
- Coordinates obtaining Testing resources

PM-COP Artifact ID: G03.02

SR: XXXXX (If applicable)

Internal Use Only

Key Work Products (A's and R's)

- Test Strategy (R)

- Test Plan (A)
- Test Cases/Scripts (A)
- Test Execution (A)
- Defect Logs (A)
- Test Signoff (R)
- Post Prod Checkout
- Provide initial estimation on resources,
effort, schedule and cost for
testing(R, A)
- Test schedule aligned to project
schedule(R, A)
- Test Progress Report
- Test Sumary Report

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RACI Role Descriptions
Role
Test Lead

Name

Test Engineer

PM-COP Artifact ID: G03.02

SR: XXXXX (If applicable)

Description
Responsible for ensuring the Quality standards are being followed.
- Participates in the project execution level activities
- Acts as the first escalation point for all testing related issues
- Implements and manages appropriate measurements and metrics for
the project.
- Assigns tasks to Test Team members
- Develops Test Plan, Test Cases and Test Evaluation Summary
- Coordinates the development of Testing scripts
- Manages deliverables of the Test engineers
- Tracks and reports on testing activities
- Prepares Test Plan
- Attends weekly project meetings to track activities
- Facilitates Testing meetings

Key Work Products (A's and R's)

- Test Plan(R)
- Requirement Ambiguity Report(R)
- Test Effort Estimation(R)
- Business Scenarios(R)
- Test Cases (A)
- Defect Report(A)
- Weekly Status Report(R)
- Test Summary Report(R)
- Metrics Dashboard(R)
- Understanding of the project by test
team(R)
- Defect Management Plan(R)
- Environment setup for testing(A)
- Test Data and Test script preparation
- Test Execution Results(R)
- Test Progress Report(R, A)
- Test Summary Report(R, A)

- Prepares and updates test cases document to cover various test

types and test scenarios
- Executes test scripts
- Publishes test execution results
- Logs defects in the defect tracking tool

- Test Execution (R)

- Test Cases (R)
- Defect Logs (R)
- Document Reviews
- Test data and test scripts preparation
- Updated Requirements Traceability
Matrix

Internal Use Only

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RACI Role Descriptions
Role
Stakeholder

Name

Description
Any individual or group who has a stake in the outcome of the project:
People or groups whose actions (support, resistance, etc.) can impact
the success of your projects; People or groups who may be impacted,
either positively or negatively, by the project.
- Reviews the project at a high level for impact on their group
- Communicates key information about the project to the group they
represent
- Exerts influence over the project and its deliverables

Key Work Products (A's and R's)

- Various depending on specific role

Subject Matter
Expert (SME)

- Person who is expert in a particular area

- Contributes to specialized requirements
- Reviews project solution in the context of their area of expertise
- May participate in UAT and/or Deployment
- Writes test scripts
- Updates Policies and Procedures
- May deliver end user training (as appropriate)

- Marketing Brief (R)

- UAT Cases/Scripts (R)
- Policies and Procedures (R)
- User Training (R)

Technical
Analyst

Serves as a domain-specific bridge liaison between the functional

- Functional Specs (R)
requirements and the Developer.
- Supports identification of technical stakeholders
- Participates in discovery and documentation of technical requirements
- Ensures traceability from requirements to technical design
- Assists with development of Test Strategy and Test Plan

Technical
Architecture
Committee

- Provides technical advice during Execution

- Defines and maintains technology standards
- Manages approval process for new technology introduced by a
business unit and project

PM-COP Artifact ID: G03.02

SR: XXXXX (If applicable)

Internal Use Only

- TAC Approval (R)

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RACI Role Descriptions
Role
Technical
Project
Manager

Name

Technical
Writer

PM-COP Artifact ID: G03.02

SR: XXXXX (If applicable)

Description
Reports to overall project manager for all assigned project deliverables :
- Manages IT services regarding the development and implementation
of the project
- Coordinates departmental or cross-functional technical teams
- Ensures completion of the technical deliverables within the triple
constraints
- Coordinates and aggregates project sizing efforts across IT
- Manages IT activities and tasks and updates project schedule
- Supports overall project manager in monitoring and reporting project
health and status
- Responsible for procuring hardware and software

Key Work Products (A's and R's)

- Vendor Design Docs (A)
- System Documentation (A)
- EIS Security Review (A)
- Procure Hardware/Software (R)
- Project Schedule (R)
- Solution Build (A)
- Escalation Level Agreement (R)

- Produces end-user support material such as user guides, help texts,

etc.

- Policies and Procedures (R)

Internal Use Only

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RACI Role Descriptions
Role
Technology
Owner

Name

PM-COP Artifact ID: G03.02

SR: XXXXX (If applicable)

Description
Usually an officer in technology responsible for the majority of the
projects technology work:
- Provides oversight of the overall quality of the technology deliverables
- Ensures adherence to technical governance processes
- Resolves escalated technology issues, including technology resource
contention
- Leads the development activities from inception through transition,
including the development of prototype solutions
- Coordinates the production and sign-off of technical artifacts
- Participates in design reviews to ensure proposal is technically
feasible
- Ensures the development of the code to specifications by scheduling
and holding code reviews & code inspections
- Defines application deployment strategy
- Documents the technical operations guide
- Ensures adequate SIT Testing

Internal Use Only

Key Work Products (A's and R's)

- Change Management Plan (A)
- Resource Plan (A)
- Issues and Risk Management (A)
- Risk Management Plan (A)
- Monthly Status Report (A)
- Toll Gates (A)
- Project Schedule (A)
- IT Network and System Diagrams (A)
- IT Tech Specs (A)
- IT Operational Guide (A)
- TAC Approval (A)
- Procure Hardware/Software (A)
- Install Hardware/Software (A)
- SIT Plan (A)
- Install Production Environment (A)

Page 24 of 41

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Deliverables Matrix
Artifact

Artifact/
Process Owner

Description

Mini

Small

Medium

Large

Initiation
Document completed by the Business Owner
that explains the proposal in some detail.
Documents the value proposition for the
project, including the valuation of expected
benefits vs. the cost of development. Serves
Business Case
as the yardstick against which the project's
Benefits, Costs and Timeline are measured.
Serves as the basis for the Measurement Plan.
Matrix that helps the Project Manager or
Business Owner determine which size the
Sizing Matrix (in BC Workbook) project is going to be (Small, Medium, and
Large projects), which in turn, determines
required artifacts and processes.
Planning
Defines the stakeholders' view of the expected
outcomes to be developed, specified in terms
of the stakeholders' key needs and features. It
contains an outline of the envisioned core
requirements, so it provides a contractual basis
Project Charter
for the more detailed technical requirements
(scope of the project). It communicates the
fundamental "why and what" for the project and
is a gauge against which all future decisions
should be validated.
Submission Document

OE PM Artifact ID: G03.02

Project #: XXXXX (If applicable)

Internal Use Only

PM-COP

PM-COP

PM-COP

PM-COP

Page 25 of 41

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Deliverables Matrix
Artifact

Description

Artifact/
Process Owner

Recurring process of evaluating the project's

risks against a standardized set of risk
scenarios, which serves as a foundation for
more detailed risk identification and results in a
risk profile for the project. The Risk
Risk Management Workbook Management Workbook should be completed
PM-COP
during Inception, as soon as details of the
project are discovered, and updated by the end
of Execution: Design, as well as any time the
project experiences significant change in scope
and/or approach.
SR/ITPL/DPR Project Initiation Required if IT or Fidelity data processing
IT
Request
services are needed.
Used to describe the communication needs of a
Communication Request Form
Communications
project.
Used to request marketing support for your
Business Brief (Marketing
Marketing
project.
Projects)
Marketing responses to the Business Brief and
Marketing Brief (Marketing
Marketing
outlines their support of the effort.
Projects)
Documentation of step-by-step activities
(including those of clients and reps) within a
Business Workflows
Business
specific business process, using a formal
business process notation.
Request for Information, to be supplied to
proposed vendors when performing a vendor
Request for Information
selection for a new service or application. For
Procurement
further information, refer to the Request for
Proposal Procedures Manual.

OE PM Artifact ID: G03.02

Project #: XXXXX (If applicable)

Internal Use Only

Mini

Small

Medium

Large

As Applicable
As Applicable
As Applicable
As Applicable
As Applicable

As Applicable

Page 26 of 41

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Deliverables Matrix
Artifact
Detailed Project Schedule
(though Execution: Design)
Project Management Plan
Deliverable Matrix (Static
Document)
Request for Proposal
TAC Approval
EIS Security Review

Functional Specifications

Marketing Plan

Test Approach - In Pilot

OE PM Artifact ID: G03.02

Project #: XXXXX (If applicable)

Artifact/
Process Owner

Description
Detailed schedule of activities necessary to
complete the Execution: Design phase,
including timing, duration and resources.
Communicates what the project is and how it
will be managed, including summary of scope,
roles, risks/issues, process and deliverables.
Matrix that identifies which project artifacts and
processes need to be followed for Small,
Medium,
andProposal,
Large projects.
Request for
to be supplied to
proposed vendors. For further information,
refer to the Request for Proposal Procedures
Manual.
Review and approval by IT of the proposed
system architecture.
Enterprise Information Security (EIS)
Engineering Security Review. To be completed
when performing a major upgrade of an
application or implementing a new application.
Detailed business requirements document.
The Business Analyst works closely with the
business partner to collect and document the
business requirements.
Document produced by Marketing that identifies
the marketing activities required to meet the
needs of the effort.
Defines the approach for how the test effort will
be conducted, inclusive of both technology and
user acceptance test efforts. It includes overall
timing and resource requirements.

Mini

PM-COP

Small

Medium

Large

PM-COP
PM-COP

Procurement

As Applicable

IT

As Applicable

EIS

As Applicable

PM-COP

Marketing

As Applicable

Internal Use Only

TCOE

Page 27 of 41

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Deliverables Matrix
Artifact

Test Plan - In Pilot

Communication Plan
Training Plan

Business Requirements

Measurement Plan

Artifact/
Description
Process Owner
Defines the type of testing effort to be
conducted (test cases), specifying coordination
points between business testers and
technology support, and including test
environment and test data requirements. This
TCOE
plan describes the effort to demonstrate that
the technology team has delivered the system
to the business owner in accordance with the
requirements.
Document that describes the activities that will
occur to satisfy the communication needs of the Communications
project at implementation.
Document that describes the activities that will
occur to satisfy the training requirements of the
Training
effort.
Documentation of the requirements of business
users such as customers, employees, vendors,
etc. early in the development cycle to
PM-COP
specifically design and develop the future
system, process, or product.
Document that describes how the business is
Business
going to define success.

Mini

Small

Medium

Large

As Applicable

As Applicable

Execution
Vendor Design Docs
System Documentation
Test Case/Defect Workbook

OE PM Artifact ID: G03.02

Project #: XXXXX (If applicable)

Documents received from the vendor that

collectively outlines the design of the system.
Misc. documents received from the vendor that
outline various aspects of the system.
Template to log all test cases needed to be
tested during the testing cycles.

Internal Use Only

Vendor

As Applicable

Vendor

As Applicable

TCOE

Page 28 of 41

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Deliverables Matrix
Description

Artifact/
Process Owner

IT System and Network

Diagrams

Central repository for all diagrams in

Information Technology. New applications and
changes to existing network environments (i.e.,
upgrades) must be documented.

IT

Project Control Log Workbook

Log that tracks all Issues, Risks, Change

Controls and Action Items.

IT Technical Specifications

Document is used for defining how the team will

code
for theistransformation.
Document
provided for every release. It has

Artifact

IT Operational Guide

Business Continuity Plan

Policies and Procedures (new
or updated)
Vendor Statement of Work

OE PM Artifact ID: G03.02

Project #: XXXXX (If applicable)

information such as specific database names,

required data elements, etc. Its really a
summary of the various documents listed
above. It is still TBD if release notes will be
included in this document or a separate
document.
Document that captures how the business unit
will maintain business in the event of a disaster.
Effort to define or redefine policies associated
with product or service being delivered by the
project.
Document that captures and defines the work
activities, deliverables and timeline a vendor will
execute against.

COP-PM

Mini

Small

Medium
As Applicable

IT

As Applicable

IT

As Applicable

Business

As Applicable

Business

As Applicable

Procurement

As Applicable

Internal Use Only

Large

Page 29 of 41

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Deliverables Matrix
Artifact

Description

Iterative schedule of activities necessary to

complete the entire project, including timing,
duration and resources. By the end of
Inception, the project schedule should be
detailed enough to estimate how the project will
Project Schedule
spend money in each quarter of the project's
lifecycle (if this information is not detailed
enough for a monthly breakdown, the quarterly
funds will be spread evenly across the 3
months of the quarter).
Systems Integration Test Plan document. To be
SIT Plan
completed by IT Application/Development
Support Team.
Used to identify activities associated with an
implementation to ensure adequate preparation
Implementation Plan
has taken place and adequate contingencies
are in place.
Microsoft Project Schedule that identifies all
activities and tasks for the implementation. The
Implementation Schedule
Implementation Schedule can be part of the
Project Schedule or a separate schedule and is
left up to the discretion of the Project Manager.
Escalation Level Agreement (ELA). required
Escalation Level Agreement
depending on type of project.
(ELA)
Document that captures the agreement
between two parties, where one is the customer
Service Level Agreement (SLA) and one is the service provider. e.g. An SLA
specifically between the business unit and the
Help Desk.
Closure

OE PM Artifact ID: G03.02

Project #: XXXXX (If applicable)

Artifact/
Process Owner

Internal Use Only

COP-PM

Mini

Small

Medium

Large

IT

As Applicable

COP-PM

COP-PM

IT

As Applicable

Business

As Applicable

Page 30 of 41

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Deliverables Matrix
Artifact

Closure Workbook

Monitoring and Control

Artifact/
Description
Process Owner
Ongoing process of identifying, analyzing and
communicating the successes and challenges
related to project execution, in an attempt to
continuously improve the process of project
execution. Survey that results in a
PM-COP
standardized, statistical measurement of project
execution. PER results can be a useful basis
for a Lessons Learned discussion with the
project team.

Document that communicates the project

team's approach to identifying, analyzing,
Change Management Plan
approving and incorporating change to project
(Static Document)
scope, time, cost or benefits. Includes effective
utilization of an escalation process, when
appropriate.
Resource sheet in Microsoft Project which
Resource Plan
communicates resource requirements and the
individuals who will fill required roles.
Matrix that documents expectations regarding
RACI/Roles & Responsibilities the participation of various roles in the activities
necessary to successfully complete the project.
Ongoing process of identifying, documenting,
Issue Management
analyzing, monitoring and resolving issues
impacting the project.
Ongoing process of managing the project
financials. Expectations vary depending on
phase. End of Execution:Design phase the
Financial Management
commitment is a +/- 10% range that is no
more than 10% greater or less than the total
number in the baseline.

OE PM Artifact ID: G03.02

Project #: XXXXX (If applicable)

Internal Use Only

Mini

Small

Medium

Large

Closure
Checklist
only

PM-COP

PM-COP

PM-COP

PM-COP

PM-COP

Page 31 of 41

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Deliverables Matrix
Artifact/
Description
Process Owner
Document that communicates the project
Risk Management Plan (Static team's approach to identifying, analyzing,
PM-COP
Document)
monitoring and responding to risk that may
impact the project.
Review by the Business Owner and Technology
Owner (as appropriate) to evaluate the project
team's successful completion of the previous
Toll Gate Workbook
PM-COP
phase objectives, their readiness to execute on
the next phase objectives, and the validity of
the value proposition of the project.
Provide a list of different type of risks with their
PM-COP Risk Management
impacts, mitigation actions and tracking
PM-COP
Workbook
mechanism.
Test Guidelines (Static
Provides guidelines for Test Authoring, Test
TCOE
Document) - In Pilot
Execution, and Test Defect Tracking.
Document that describes metrics that can be
Metrics Handbook (Static
used throughout the test process to capture
TCOE
Document) - In Pilot
progress and quality.
Test Status Report Template - Template to be used to report weekly test
TCOE
In Pilot
status.
Project Status Report
Standardized report of the project's health.
PM-COP
Artifact

Mini

Small

Medium

Large

Document Deviations: 1) If artifact is required, but not being used.

2) If artifact is not required, but is being used.
Explanation:

OE PM Artifact ID: G03.02

Project #: XXXXX (If applicable)

Internal Use Only

Page 32 of 41

<Enter Project Name on Cover Sheet>

QA-TCoE RACI* Matrix

(Project Activity Details are described in the QA Proce

QA
QA-TCoE Project Activities

Test Manager

Phase 1: Test Initiation

1. Conduct Testing Activities Initiation

2. Conduct the Kick off Meeting

3. Perform review and analysis of requirements for testability

4. Prepare the High Level Scope & Estimation

5. Prepare the High Level Test Schedule

Phase 2: Test Planning

1. Prepare the Detailed Test Estimation

2. Develop the Test Strategy & Plan for each testing type

3. Prepare the Defect Management Plan

4. Prepare the Test Plan/Schedule

5. Plan Test Environment(s)

Phase 3: Test Design & Preparation

1. Test Scenario Preparation & Review

2. Test Scenario Defect Reporting, Tracking & Closure

3. Requirement Traceability Matrix Completion

4. Test Case Preparation & Review

5. Test Environment Setup

6. Test Data Setup

7. PT / PE Requirements Definition

8. Test Estimation Update

Phase 4: Test Execution & Monitoring

1. Test Execution

2. Defect Tracking

3. Test Progress Reporting

4. Test Summary Reporting

Phase 5: Test Closure & Reporting

1. Test Closure & Reporting

2. Post Production Defect Analysis

3. Post Implementation Review

* - RACI

R
A
C
I

RESPONSIBLE
Person responsible for completing the assigned deliverable
ACCOUNTABLE
Ultimate Owner, Accountable for final decision
CONSULTED
Person consulted before action or decision taken
INFORMED
Person informed after action or decision taken

cribed in the QA Process Manual)

QA-TCoE Project Participants

Test Lead

Tester

Business
System
Analyst

Dev
Technical
Lead

Project
Manager

Output Work Product

Request for testing services in the project

Understanding of project by test team

Test Requirements template

Test Effort Estimation template (initial estimation on
resourcing, effort, schedule and cost for testing)
Test Plan template (initial test schedule aligned to
project schedule)

Test Effort Estimation template(test estimates for

testing activities)
Test Strategy & Plan template

Defect Management Plan template

Detailed Test Plan template (test schedule aligned

to project schedule)
Plan for test environment setup and procurement of
hardware, software, network, and/or tools

Test Scenario & Test Case Design template, Test

Scenario Details tab
Test Scenario & Test Case Design template, Test
Summary Details tab
Test Requirements template update
Test Scenario & Test Case Design template, Test
Case Details tab
Environment setup for testing

Test Data Management Process Workflow

Test Scenario & Test Case Design template, Test
Scenario Details tab
Test Effort Estimation template (update)

Test Execution results

Test Progress Report template

Test Progress Report template

Test Summary Report template

Lessons Learned, Final Test Progress and

Summary Reports
Post production defect analysis

Post Implementation analysis