The document provides release notes for VeriFire Tools 5.0, detailing new features, required software, and scenarios to familiarize users with potential issues and their solutions. The NFN Gateway application must be running for VeriFire Tools to communicate with fire panels, and the release addresses common problems including failure to connect, incorrect node addresses, and incompatible firewall or antivirus software settings. Detailed steps are given to resolve installation, connection, and communication issues between the software and panels.
The document provides release notes for VeriFire Tools 5.0, detailing new features, required software, and scenarios to familiarize users with potential issues and their solutions. The NFN Gateway application must be running for VeriFire Tools to communicate with fire panels, and the release addresses common problems including failure to connect, incorrect node addresses, and incompatible firewall or antivirus software settings. Detailed steps are given to resolve installation, connection, and communication issues between the software and panels.
The document provides release notes for VeriFire Tools 5.0, detailing new features, required software, and scenarios to familiarize users with potential issues and their solutions. The NFN Gateway application must be running for VeriFire Tools to communicate with fire panels, and the release addresses common problems including failure to connect, incorrect node addresses, and incompatible firewall or antivirus software settings. Detailed steps are given to resolve installation, connection, and communication issues between the software and panels.
The document provides release notes for VeriFire Tools 5.0, detailing new features, required software, and scenarios to familiarize users with potential issues and their solutions. The NFN Gateway application must be running for VeriFire Tools to communicate with fire panels, and the release addresses common problems including failure to connect, incorrect node addresses, and incompatible firewall or antivirus software settings. Detailed steps are given to resolve installation, connection, and communication issues between the software and panels.
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VeriFire Tools 5.
0 Release Notes VeriFire Tools 5.0 adds new features / functionality to support the NFS2-640, NFS-320, and USB support. To accommodate the enhanced programming capability, VeriFire Tools 5.0 is packaged with software called NFN Gateway application. The NFN Gateway application is required software for VeriFire Tools to communicate with a control panel or a NOTI-FIRE-NET. This application needs to be running on the PC before using VeriFire Tools to perform any communications with a control panel. Please familiarize yourself with the steps below to access the NFN Gateway and associated applications: To Start the NFN Gateway application: o Go to Start -> Programs -> VeriFire Tools and select NFN Gateway. To Shutdown the NFN Gateway application: o Double-left click on the icon in the system tray o Go to File, and then select Login o Type in your password. The default password for login is 00000000 [eight zeros] o Go to File and then Shutdown Gateway. Answer Yes when prompted Are you sure you want to exit the NFN Gateway. This will shut down the NFN Gateway task completely To Run the Serial Port Configuration Utility: o Disable the NFN Gateway application as described above o Access the Serial Port Configuration Utility o Start the NFN Gateway application as described above Please also familiarize yourself with the following scenarios: SCENARIO #1: New VeriFire Tools installation messages and USB driver information SCENARIO #1.1 NUP connections are not allowed with USB connections SCENARIO #2: VeriFire Tools 5.0 fails to connect to the NFN Gateway through a USB connection SCENARIO #3: Attempt to log into a fire panel fails SCENARIO #4: VeriFire Tools 5.0 fails to connect to the NFN Gateway SCENARIO #5: Security alert from an antivirus software when VeriFire Tools and the NFN gateway is started SCENARIO #6: Laptops not able to activate standby or hibernate mode when VeriFire Tools 5.0 is installed with NFN Gateway SCENARIO #7: Multiple popup error messages when starting the NFN gateway
SCENARIO #1 When VeriFire Tools 5.0 is installing, it may display the following message:
In all cases, select Continue Anyway. This popup relates to the new USB drivers that are distributed during the VeriFire Tools installation. After the installation is completed and a USB cable has been connected for the first time, it will display the following message:
This window is a wizard that assists the user in installing and configuring the new USB drivers to allow high-speed communication to exist between the panels and VeriFire Tools. Follow the steps 7 through 11 in the section: Scenario #2 (Solution 1). 8/16/2007 NOTIFIER | 12 Clintonville Rd. | Northford, CT 06472 | 203-484-7161 | www.notifier.com
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VeriFire Tools 5.0 Release Notes
SCENARIO #1.1 The network node list in VeriFire Tools changes and only shows a direct (CPU) connection between it and the panel, with no other nodes present. This occurs under the following conditions: 1. Communication has been established with a FACP through NUP using VeriFire Tools. 2. Subsequently, a secondary connection has been made through USB directly to the USB port of a supported panel. POSSIBLE REASONS: This abnormal operation occurs because both USB and NUP communications cannot coexist and the USB takes precedence. The restriction is the cause of the network node list updating when USB connection was made. SOLUTION: Use the NUP connection or USB connection when communicating with the supported panels; however, do not use both connections at the same time. Once the USB connection is removed, the node list will return to the previous listing.
SCENARIO #2 When VeriFire Tools 5.0 is installed and fails to connect to the NFN Gateway through a USB connection, the following message will be displayed:
POSSIBLE REASON: USB cable connection was established between a PC and a panel before installing VeriFire Tools. This would prevent the USB driver from being installed properly. SOLUTION 1: 1) Go to Start->Control Panel and selecting the System icon 2) Click the Hardware Tab. 3) Click the Device Manager button:
5) Right-click the Fire Panel device and select Uninstall. 6) Close the Device Manager screen. 7) Reinitiate the USB driver installation by reconnecting the USB cable at either end. 8) A message should indicate that New Hardware is found and the following dialog box will appear:
9) Select the option No, not this time and click Next >.
10) Then the above dialog will appear. Keep the default setting Install the software automatically (Recommended) and click Next >. 8/16/2007 NOTIFIER | 12 Clintonville Rd. | Northford, CT 06472 | 203-484-7161 | www.notifier.com
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VeriFire Tools 5.0 Release Notes
11) The driver software will begin to install as shown above:
12) At anytime that you see the popup message above, click the response Continue Anyway:
Right-click the Unknown Device and select Uninstall. Close the Device Manager screen. Cycle power on the panel(s). Then follow steps 5 11 of Solution 1.
SCENARIO #3 Attempt to log into a panel and receive the following messages or actions:
Or this one,
Or lastly, you will have appeared to have logged in, but did not receive any successful confirmation message. POSSIBLE REASONS: The NFN Gateway is set to the same node address as one of the panels. This could be the case in a multi-panel network or a direct connect configuration to a single panel. SOLUTION: Change the NFN Gateway to a node address that is unique from the other panel(s). To do so perform the following steps: a. Go to File, and then select Login. b. Type in your password. The default password for login is 00000000 [eight zeros]. c. Once you login, select NFN Settings in the left hand pane. Then click on the value column side of the NodeAddress property under the NCM Settings section to modify the address. Once changed the property text will turn green. Then go to Edit -> Save Modifications to commit the change:
SCENARIO #4 When VeriFire Tools 5.0 is installed, it fails to connect to the NFN Gateway application. The following messages are displayed:
Or
SOLUTION 1: Check that the NFN Gateway is running as a background task in the Taskbar. You may have inadvertently shutdown this task. If it is currently running you will see this icon shown below:
If it is not running, then start the NFN Gateway by navigating to: Start -> Programs -> VeriFire Tools and select NFN Gateway SOLUTION 2: The new NFN gateway application requires the customer to check if they have a firewall program running (Like Zone Alarm or Nortons Firewall) and they must allow the NFN gateway to have accessibility to the TCP and UDP ports (or to temporarily remove firewall protection) Some firewall applications allow the user to permanently allow programs accessibility through the firewall by prompting the user (better approach)
SCENARIO #5 Security alert from my antivirus software appears when VeriFire Tools and the NFN gateway application are started. SOLUTION: Confirm the filename is NFNGateway.exe and resides on your installation drive (e.g, C:\Notifier\NFNGateway\NFNGateway.exe or C:\Uninet\NFNGateway\NFNGateway.exe). If so, this is pointing to the NFN Gateway application that is attempting to run. If a different file is shown, you need to investigate further it may be a threat to your computer The NFN Gateway, like many modern Internet related programs today, use the TCP protocol to communicate, which requires access to various computer ports. Security programs, such as Norton antivirus shown below, flag this access as a possible intrusion. Simple check the setting in the antivirus to not be alerted of this again and this message should not appear
SCENARIO #6 Laptop users are not be able to activate standby or hibernate mode when VeriFire Tools 5.0 is installed with NFN Gateway application. SOLUTION: For XP and 2000 users: Go to Start -> Control Panel -> System In the System Properties window, click the Hardware Tab Select the Device Manager button and in the Device Manager popup select the View menu select Show hidden devices
Expand the Non-plug and Play Drivers section and select the driver called WinRT Right click on this and select Properties Then select the Driver Tab in the Properties window
SCENARIO #7 If you receive any of the following error messages, as shown below, you may not have the proper user privileges on your PC:
Or,
SOLUTION: For XP and 2000 users: The following sets of messages are displayed, in order, for either an XP or 2000 system. Its displayed for an XP user when its user settings are for Limited and not Computer Administrator. Its displayed for a 2000 user when its part of a Group membership other than Administrator. Contact your network administrator to have your user profile changed to Computer Administrator (Windows XP) or Administrators (Windows 2000)
