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A process flow diagram shows how parts are put together to make a product.
Select one:
True
False

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If the Normal time for an operator is 2.4 minutes and the Observed time of Operator A is 2
minutes, the performance rating of Operator A is:
Select one:
0.4
1.2
4.4
2.4
2.0

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In practice, often __________ is not included in the utilization of the process.


Select one:

Setup time
Run time

Machine time

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In the man-machine charting process, the internal time used up in tasks that are done
concurrently as the machine is processing the part, does not add to the total system cycle time.
Select one:
True
False

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Arrange the phases of the generic development process in order: 1. Testing and Refinement 2.
Planning 3. Production 4. System-Level Design 5. Detail Design
Select one:
1-3-4-2-5
2-4-5-1-3
1-3-4-3-5
5-4-2-3-1
2-3-5-1-4

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Throughput time cannot be reduced in a process by:
Select one:
Reducing the utilization of bottleneck equipment
Reducing interruptions
Changing the sequence of activities
Performing activities using a serial approach


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Output desired from a single stage machining process is 9000 units. If a scrap rate of 10% is
normal for this process, what should be the input to the machine?
Answer:
10000

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Productivity is the ratio of outputs to inputs. In an insurance company 10 policies an hour are
logged in. What is the multifactor productivity, considering inputs of: labour cost is Rs.300,
material cost is Rs. 500 and overheads cost is Rs. 200. The average policy premium is Rs. 2000
per policy.
Answer:
2

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Which of the product types answer to the description of designing and building products around a
pre-existing technological subsystem
Select one:
a. Technology-push products
b. Legacy products
c. Quick-build products
d. Platform products

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Which of the following is the most appropriate measure of product development success?
Select one:

a. Aesthetic Value
b. Time to market
c. Market share
d. Esteem value

The item in the list below that is not a major competitive dimension that forms the
competitive position of a company is:
Select one:
Product quality and reliability

Flexibility and new product introduction speed


Cost
Coping with changes in supply
Delivery speed

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Little's Law can be stated as:
Select one:
Throughput rate + Work-in-process = Throughput time
Throughput time X Throughput rate = Work-in-process
Throughput rate/Throughput time = Work-in-process

Work-in-process X Throughput rate = Throughput time

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Which is the least important performance dimension for product development projects?
Select one:
Time-to-market
Productivity
Product flexibility
Quality

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________ is when the activities in the stage must stop because there is no place to deposit the
item just completed.
Select one:
Blocking
Starving

Buffering

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In a flowchart, what is used to represent a storage activity in the
process?
Select one:
a. Square
b. Inverted Triangle
c. Circle
d. Triangle

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When comparing multiple processes to manufacture a product, the path of lowest total cost (as
you consider increasing production quantities) is always a straight line.
Select one:
True

False

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When marketing, engineering, and operations simultaneously develop a process, this approach
is known as __________.
Select one:
sequential process
traditional approach
concurrent engineering

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Who of the following is considered to be the father of standardized work and time study?
Select one:
a. Maynard
b. A.E. Merchant
c. Deming

d. Frederick Taylor

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Work measurement sets time standards that are necessary for all of the following reasons
except:
Select one:
To schedule work and allocate capacity
To bid for new contracts
To provide an objective basis for motivation
To scare employees
To provide benchmarks for improvement

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Quality Function Deployment ___________.
Select one or more:
is a tool for translating customer requirements into concrete operating and engineering goals

provides a better understanding and focus on process characteristics that require improvements
facilitates inter-functional cooperation between marketing, engineering, and manufacturing.

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Throughput time does not include the time spent by the work-piece in buffers.
Select one:
True
False

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In a process, the total throughput time is 10 minutes, and the value added time is 4 minutes.
What is the process velocity?
Answer:
2.5

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1 TMU (Time Measurement Unit) is equivalent to:
Select one:
a. 0.001 hours
b. none of the given choices
c. 0.0001 hours
d. 0.00001 hours

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The average time between the completion of units is commonly known as:
Select one:
Cycle time
Operation time
Run time
Throughput time

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Which of the following can be used to evaluate operational efficiency?
Select one:
Executive Compensation
Depreciation
Market Value
Inventory Turnover
Price to Earnings Ratio

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