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TQM Implementation Roadmap Guide

The document outlines a 20-step roadmap for implementing a Total Quality Management program. It involves developing a long-term vision, forming a quality council, conducting audits and surveys, defining measurable objectives, identifying critical processes, providing training, establishing departmental plans, monitoring progress, launching an implementation phase, conducting reviews and applying correctives, expanding successes and improving failures, benchmarking against best practices, and institutionalizing continuous improvement.

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Fouzan Soniwala
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63 views7 pages

TQM Implementation Roadmap Guide

The document outlines a 20-step roadmap for implementing a Total Quality Management program. It involves developing a long-term vision, forming a quality council, conducting audits and surveys, defining measurable objectives, identifying critical processes, providing training, establishing departmental plans, monitoring progress, launching an implementation phase, conducting reviews and applying correctives, expanding successes and improving failures, benchmarking against best practices, and institutionalizing continuous improvement.

Uploaded by

Fouzan Soniwala
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPS, PDF, TXT or read online on Scribd
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FICCI

CE

TQM Road map

The journey to hundred miles begins with one single step.

TQM road map

1. Develop long term vision or mission of the organization by top management after strategic consideration of markets and core competencies of the company. 2. Constitute Quality Council or steering Committee under the CEO to demonstrate strong commitment to quality mission.

3.Training of members of quality council on basic concepts of TQM and their impact on business.

FICCI

CE

TQM Road-map

4. Organize quality audit of the organization including customer perception survey, employee satisfaction survey to determine the present status of quality in the company.
5. Define measurable objectives which must be agreed by the top management as indicators of success for the mission. 6. Identify critical processes and activities for attainment of objectives.

FICCI

CE

TQM Road-map

7. Organize general quality awareness training at all levels, and specialized training on quality tools and techniques for persons who will be required to use them. 8. Based on the critical process already identified , develop departmental TQM plans with well defined sub-targets and responsibilities. 9. Establish a mechanism for inter-departmental co-ordination for determining agreed inputs and mutual support for attainment of departmental objectives.

FICCI

CE

TQM Road-map

10. Develop monitoring system with milestones for periodic review by the management team. 11. Formally launch the first phase of the TQM program for implementation. 12.After trial period of say 3 months , carry out organized audit of the program by trained auditors who are not involved in the activities being audited.

13.Conduct review by the steering committee and apply corrective measures.

FICCI

CE

TQM Road-map

14. Continue implementation effort and corrective measures for at least one year. 15. Evaluate impact of successful activities on business and analyze failures. 16. Expand areas of success and try other approaches for failed projects till major objectives of the first phase are achieved. 17. Benchmark critical functions and processes with best in class to determine gaps.

FICCI

CE

TQM Road-map

18. Conduct extensive review of the first phase of TQM program. 19. Learning from successes and failures draw up plan for next phase of TQM program with stretch goals. 20. Institutionalize continuous improvement through PDCA cycle.

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