The 5S in Services Industry
Presented By:
Anant Bhandari
Anu Lodha
Arnav Suri
Deepti Gupta
Mugdha Sehgal
The Application
In services industry…
Back office
Front office
Human resources
Data collected / recorded
Drive Quality
SEISO
SEIRI Cleanliness
Problems are more visible
when everything is neat and
SEIKETSU
Arrange Properly clean
Distinguish between those
Find minor defects while
Always Clean
things that are needed and not Clean tools, equipment and
"sweeping clean”
needed job site immediately after
Keep only needed materials at use
the job site Equipment that is kept clean
Throw away all unneeded
5s
items immediately runs better
SEITON
SHITSUKE
Orderliness
Put things in right order in Discipline
designated areas Use and follow standard
Store all materials and information procedures
Follow company rules and
in an orderly fashion at all times regulations
Organized according to frequency Follow safety procedures at
Place for everything and all times
everything in its place
The Back office of a bank’s
branch
SEIRI
The Cleaning up / Sorting
An almirah was
storing files and
stationery
But….
All was hap-hazard
After Seiri
All files were checked for relevance on
the following grounds…
Usage within last four months
Condition of usability
It was found that many files of the year
2002 were also in these almirahs and
were of no use as such
Some stationery was not in conditions
of use
Seiton : Maintain Orderliness
A place for everything and everything is in its place
All these files as well as racks were labeled
Unnecessary files were send to the archives
section
A list was sticked outside the almirah to make
search easy and quick
More frequently used files were kept in 2nd and
3rd racks …while stationery was in the 4th and 5th
racks
SEISO : Cleaning
Rules were set to clean up the almirahs
every weekend in the order prescribed
SEIKETSU: Standarisation
Standards were set for a regular practice
of 5s to be imbibed among employees
For eg. Labeling new file, putting them in
the sequence of months, and in the
appropriate rack
SHITSUKE: Making it a Habit
It was required to be followed strictly,
regularly and by everyone right from top to
bottom…
Everyone was oriented towards the
consecutive benefits and how important is
everyone’s role in its implementation
5S in a Hospital
Government hospitals project the image of
a poorly equipped, low-morale, and badly
maintained organization.
5S could help in the basic quality
improvement
SEIRI
Department established disposal
standards and policies.
Each hospital employee will initially be
asked to take out unnecessary items in his
area of work and dispose it properly.
Seiton : Maintain Orderliness
They were further asked to re arrange the
items as per the convenience of user.
Stored items must be properly labeled to
facilitate retrieval
Warning signs are applied on items
needing safety precautions.
SEISO : Cleaning
Participants were to allot three to five
minutes a day for cleaning his/her own
assigned area.
All work activities must be coordinated
SEIKETSU: Standarisation
Standards have been developed for the
numerous work processes and
procedures.
Standards for dressing oneself at
workplace were set and were to be strictly
followed
SHITSUKE: Making it a Habit
It was instilled in people to give due
consideration to others and strictly abides
by the rules and standards of the
organization.
With first 3S implemented successfully,
Shitsuke becomes incorporated as a
habit.
5S in Retail Sector
SEIRI
The areas of application
The store room
Display racks
Before
Seiton
All items were placed in labeled racks.
Seiso, Seiketsu & Shitsuke
Maintain
Train
Habitualise
Computer Service Centre
Seiri
Seiton
Seiso
Seiketsu
Shitsuke
Before 5s
After 5s
Thank You
