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Management Review Meetings: Statement by The Chairman That The

The document outlines the agenda items and topics to be discussed during Management Review Meetings (MRM) for an ISO 9001:2000 quality management system. The summary is: 1) The MRM agenda should follow the organization's Quality Manual. Items to be discussed include reviewing the quality policy, any relevant circulars or policy changes, quality indicators and goals, follow-up on actions from previous MRMs and internal audits, analysis of non-conformances, ratification of procedure changes, customer feedback analysis, corrective actions, continuous improvement plans, and other quality issues. 2) Key discussion points are ensuring the quality policy remains relevant, reviewing indicators and goals, closing out previous audit findings and actions

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133 views3 pages

Management Review Meetings: Statement by The Chairman That The

The document outlines the agenda items and topics to be discussed during Management Review Meetings (MRM) for an ISO 9001:2000 quality management system. The summary is: 1) The MRM agenda should follow the organization's Quality Manual. Items to be discussed include reviewing the quality policy, any relevant circulars or policy changes, quality indicators and goals, follow-up on actions from previous MRMs and internal audits, analysis of non-conformances, ratification of procedure changes, customer feedback analysis, corrective actions, continuous improvement plans, and other quality issues. 2) Key discussion points are ensuring the quality policy remains relevant, reviewing indicators and goals, closing out previous audit findings and actions

Uploaded by

Love
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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ISO 9001:2000

managing

MANAGEMENT REVIEW MEETINGS

The Agenda should equate with the Management Review Meeting (MRM) Agenda as given in the Quality Manual. Among items to be minuted: o Quality Policy : Statement by the chairman that the Quality olicy o! the "nstitution is still relevant ( unless changes are required# and i! so state the changes made to the $olicy). o Circulars: Any ma%or decision made via circulars & meetings by higher authorities ('(# engarah )am$us) that could a!!ect the system. o Polici s: Statement o! any changes to $olicies. o Quality I!"icators Summary o! achievement o! indicators. (an include decisions ta*en to !acilitate the achievement o! indicators. Statement regarding indicators to be reviewed or maintained.

o #ollo$ u% Actio! &ro' %r (ious MRM "! any o #ollo$ u% Actio! &ro' %r (ious I!t r!al Au"it All +(Rs&(ARs closed, +ote: "t is good to have all +(Rs closed be!ore the MRM. -owever# some issues and recommendations raised by the auditors may be related to the $olicies that are in $lace. The to$ management can decide to overrule the recommendation unless it directly involves the "S. Management System requirements. Analysis o! +(Rs / a summary to be $resented by MR&("A. This analysis is $re!erably done earlier to determine trends. "denti!y wea*nesses in the system and suggest $ossible change & remedial mechanisms. o Rati&icatio! o& a' !"' !ts to %roc "ur s Any amendments made to $rocedures at the "nternal Audit or otherwise should be rati!ied here. o R ali)atio! o& Custo' r N "s Analysis o! (ustomer com$laints Analysis o! (ustomer surveys o Corr cti( a!" Pr ( !ti( Actio! 0ased on customer com$laints# customer surveys and incident re$orting (i! instituted) o Co!ti!uous I'%ro( ' !t: 1ecisions ta*en !or continuous im$rovement o! the management system. o Ot* r Quality Issu s: 2g. "denti!ication o! training needs# er!ormance assessment o! su$$liers. Dr. Mary Abraham
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Quality Secretariat , Health Campus, USM.

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