There are thousands of resources available to help you get the most out of your Maplesoft products.
Before contacting Support, please consult the FAQs and online product help for Maple and MapleSim.
The following chart shows the types of support that are available to you.
| Student Edition | Personal Edition | Academic, Commercial, and Government Licenses | Academic, Commercial, and Government Licenses with EMP | |
| Access to training videos, online help resources, FAQs, and examples | ||||
| Access to the MaplePrimes user community forum | ||||
| Assistance with installation and activation | ||||
| Help finding appropriate product functionality, documentation, and resources for your problem (e.g. How can I make Maple do x?) | ||||
| Help with Maple usage troubleshooting (e.g. Why doesn't this work?) | ||||
| Next Business Day Response Guarantee for the initial reply to a support request | ||||
| Access to Maplesoft Client Success services, including bootcamps, training seminars, and hands on workshops | ||||
| Access to all point release software updates | ||||
| Access to major new releases | ||||
| Assistance with content and algorithm development | Available for an additional fee |
Support is available for the current release, and the two previous major releases.
Maplesoft technical support does not provide assistance for third party library packages. Support with these packages should be directed to the original author.
Maplesoft Customer Service is available to assist you from Monday to Friday, 3 AM to 5 PM ET (8:00 to 22:00 UTC)
Contact Customer Service for assistance with:
Technical Support is available to assist you from Monday to Friday, 9 AM to 5 PM ET (13:00 to 22:00 UTC)
Contact Technical Support for assistance with:
These products are now developed and supported by our spin-off company, DigitalEd. To get help with these products, visit DigitalEd Support.
