Warranty Policy

All our products come with 2 years purchase warranty:

By purchasing any iotics product, you agree to the following warranty terms:

  • Our warranty covers repair or replacement of manufacturing defects during the warranty period. Charges may apply for services post-warranty or unrelated issues.
  • Installation by our personnel incurs additional charges. Warranty begins from purchase date or 6 months from manufacturing.
  • Minor imperfections not affecting functionality are excluded. We do not provide satisfaction guarantees or implied warranties.
  • Service is available during operation hours, either on-site or at our center. Proof of purchase is required for warranty coverage.
  • Defect Reporting:Report within seven (7) days of purchase. Claims must be processed through authorized channels.
  • Suspension of Warranty:Warranty is suspended if payment defaults occur. Repair/replacement is at our discretion.
  • Complaint Reporting:Report through proper channels only.
  • Service Charges:May apply for services outside warranty. We reserve the right to decline obsolete or unserviceable products.
  • Product Collection:Collect within three (3) months from notification. Uncollected items may be disposed of, with storage costs billed.
  • Timeliness of Service:Delays may occur; we'll inform you if service exceeds 5 working days.
  • Repair and Replacement:Defective parts/products may be repaired, replaced, or exchanged with new or refurbished equivalents.
  • Accessibility for Service:Ensure product accessibility; inaccessible items are not covered.

Limitations of coverage

This warranty does not cover:

  • Damage, fault, or failure due to alterations or repairs made by unauthorized parties, or use of non-manufacturer supplies and accessories.
  • Issues beyond our control including operator negligence, improper installation, spillage, abnormal voltage, environmental factors, mishandling, misuse, tampering, vandalism, theft, natural disasters, and more.
  • Damage resulting from software, electrical issues, adjustments, structural problems, transportation, storage, or reconfiguration.
  • Non-failure problems, reception issues, adjustments, demonstrations, routine maintenance, and servicing not requiring parts replacement.
  • Products with removed or illegible serial numbers, parallel imports, purchases from unauthorized sources, second-hand, refurbished, or display sets.
  • Cosmetic defects, reduced functionality, and limitations for second-hand or refurbished products.
  • Utilization inconsistent with product design, normal wear and tear, cosmetic damage, non-functional parts, and consumable items.
  • Consequential losses or damages, delays in service, loss of use during servicing, and data loss.

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