Working In Groups And Discussing In Class

Working In Groups And Discussing In Class

Working In Groups And Discussing In Class

Copyright © 2023 by Kari Foster

All rights reserved

TABLE OF CONTENTS

CHAPTER 1  : QUALITY MUST BE STABLE

CHAPTER 2  : THE SECOND MANTRA IS:

CHAPTER 3  : THERE'S NO TIME FOR CLICHÉS

CHAPTER 4  : UNCLE MIKE LAUGHED:

CHAPTER 5  : MIXED WATERS OF MAC NGO

CHAPTER 1  : QUALITY MUST BE STABLE

I went to Natural Foods to meet Uncle Mike a few days before the customer survey. As soon as we met, Uncle Mike asked about my family. I'm excited to tell you everything. Although being at Dairy Cream is difficult and takes up a lot of my time, being at home is the opposite, warmer and better than ever. I understand that the principles that Uncle Mike taught me are not only effective in the work environment but are also very meaningful in family life. All the little things like listening to the conversations of your wife and children, sharing housework to enjoy quality time together, or paying attention to what stories and animals the children like also have an effect. significant - equivalent to paying attention to the children's education and eating. Those gestures showed my love and care for my family. Thanks to that, the family atmosphere is always filled with laughter.

- I'm very happy to hear you say that! - Uncle Mike said smiling.

Then I told him about the great progress at Dairy Cream over the past three months. As soon as I finished speaking, Uncle Mike immediately said:

- Pete, I've only revealed the LEO secret to a few people, but I have to say, no one listens attentively and carries out what I say with as much determination and enthusiasm as you and the staff. yours. I'm really impressed with you.

- Thank you! - I smiled, feeling extremely happy. - But we still have a lot of work to do. We still haven't really been able to save Dairy Cream. The next thing is to survey a group of customers to see how they evaluate what we have done.

- When will you do it?

- This Saturday! - I answer. - The marketing team believes that we can collect the opinions of many customers on the weekend - including men, women and children.

- Right! - Uncle Mike said. - It's best not to hand out ice cream to each person, but let them freely choose.

- Why is that so?

- My hockey coach once said don't judge a goalkeeper by his best day - because excellence can appear suddenly - but judge him by his worst day. . When he is not in his best performance, will he give up soon or still try to play well. The same goes for evaluating a company. The truest measure is not how well a company performed at its best with a single product, or a day of better-than-usual sales service, but how well it performed. in the worst circumstances.

Your goal is to maintain every effort for excellence. I have another example. A friend of mine, Donnie, is a professional golfer. He's the guy who handicaps other golfers with very high scores, and teaches underdogs like him. Donnie said that every week someone comes up to him and says, I'm a pretty good golfer, my form is just inconsistent. And Donnie told them: If that's the case then you're not a good golfer. Anyone can hit a few nice shots. The biggest and only problem is: How can you stay in shape? How good was your performance throughout the round? Will you be able to play well tomorrow?. Performance has its ups and downs, including Tiger Woods(8). But a great golfer's bad days are better than an average golfer's good days - and that's why they earn the title of great golfers. Your employees have spent a lot of time and energy to improve the situation at the factory. Do you think they will continue to work so hard to maintain that situation?

I thought for a moment and then answered, an answer that even surprised me:

- Yes! They made the decisions themselves and they implemented it. The factory's progress is the result of their labor. I think they also don't want things to go back to how they were before.

- That's a big step, Pete! - Uncle Mike said. - If that's true, your employees will not only work hard for their salary, but they will become a united team, striving for perfection in their work. The next challenge for you is to motivate and create conditions for employees to maintain and develop the achieved results. To do so, you need to assign specific tasks to each person, set a deadline for completion, and then find ways to increase that level of responsibility to a higher level. At Natural Foods, my employees are very passionate about maintaining the store's outstanding style, because this is the place they helped create. In fact, people call this a rebuilding process rather than maintenance because every day everyone in Natural Foods must fight to prevent any risks that could destroy the achievements that have been achieved and pushing the store down to a mediocre position. Paying attention to quality to reach perfection is a difficult thing to do in most companies. Because this task is not as noisy and bustling as launching a new product or service, it requires the dedication and constant effort of everyone.

EFFORT TO KEEP SUSTAINABLE

The customer opinion survey was held at 1pm that Saturday. This time, the marketing company we hired brought 15 people, including 5 men, 5 women and 5 children. But before the start time, the 16th guest suddenly appeared, it was Uncle Mike with a wide smile. I invite you to join the customer group, both happy and worried about the evaluation you are about to give us.

First, we took the customer group on a tour of the newly renovated factory and explained to them some of the stages in the production process. Then we let them freely choose the finished ice cream and bring it back to the meeting room to taste. Unlike everyone else, Uncle Mike looked very closely at the ice cream cartons - perhaps he was trying to find out if any of the ice cream cartons were sloppily packaged. Finally, he was able to point out a box with a small defect - a dent in the lid. Although it is an insignificant error, it also reminds us that we need to improve further.

I remember what Uncle Mike once said: the best judgment can only be made by relying on the worst ice cream samples. Therefore, the results depend on the customer's choice and the quality of the ice cream product.

After the tour, we invited the customer group back to the meeting room. While they tasted each flavor of ice cream, a camera recorded all their expressions and feelings and projected it onto a large screen in the warehouse next door for everyone to watch.

Both I and all the staff were attentive and nervously observed the customers' reactions, even the smallest, when they tasted the first scoops of ice cream. The signal received from the customer's face made everyone feel lighter and truly happy. But the most enjoyable thing is hearing the admiring words coming from the customers' mouths:

- Delicious!

- I like this peanut ice cream! Try it!

- Since when did Dairy Cream appear?

- A man asked. - Why have I never eaten before! It's delicious!

Even though I've heard a lot of compliments, I'm still not worried. Do they really like our ice creams? I patiently waited a little longer but still no complaints. Finally, I nervously spoke up:

- Sorry, ladies and gentlemen! Can I ask this question: Is there anything you are not satisfied with about the quality of the cream, the type or the packaging design?

Everyone stopped talking and looked surprised at my question. Finally, Uncle Mike spoke:

- The chocolate ice cream bucket has a dent in the lid.

- I'm sorry! - I say. - Leave the box there with us, we'll find the cause to make sure it doesn't happen a second time.

Our quality inspectors quickly entered the room and retrieved the box.

- Anything else? - I ask.

No one answered. I looked from one person to another. Finally, a middle-aged woman asked: Can we buy boxes of ice cream to take home?. Another person interjected: I want to buy it too. Suddenly there were giggles and applause: many Dairy Cream employees appeared at the door with smiles and radiant faces. My worries were finally replaced by the joy of victory.

- Thank you! - I said, feeling really touched. - Thank you for coming here! Now, please choose a few boxes of your favorite ice cream to take home.

At the end of the customer opinion survey, everyone rushed to leave. Everyone happily chose one or two boxes of ice cream to bring home to their families. Uncle Mike was the last person to leave the meeting room.

- How are you? - I asked, anxiously waiting for the opinion of the most important guest.

- I like these three types. And will bring back a few boxes of each type. - Uncle Mike answered.

- What three types? Are you sure you will eat it all?

- I didn't get it for myself. I got Natural Foods too. I want to try selling these at the store.

I happily hugged Uncle Mike and exclaimed emotionally:

- Oh man! There's nothing more gratifying than that! We'll send a few boxes there right away!

Over Uncle Mike's shoulder, I saw my employees rushing into the meeting room. Turning to my colleagues, I said:

- Dear everyone! I want to introduce to you someone. This is Mr. Mike McMaster, manager of Natural Foods!

Only then did everyone understand my joyful and emotional attitude just now. Suddenly, they all jumped with joy.

After seeing Uncle Mike leave, the factory workers gathered to celebrate their victory until late in the evening. Joining everyone's joy, I still know there is still a lot of work that needs to be done because we have just started the journey towards perfection. But clearly this is a turning point, and an opportunity to maintain and develop the factory. To achieve this result, we do not need to launch flashy marketing campaigns, or fire workers to cut costs, but simply make a commitment to quality.

I called home to tell Jean the good news. I know, even though Jean doesn't work for Dairy Cream, she still watches its situation every day like watching my every step. I was really proud and happy when I heard my wife's joyful screams on the phone. And to celebrate this event, Jean suggested that the whole family go to a restaurant for dinner together.

A few months later, business progressed more smoothly. Malcolm kept grumbling about the extra money he had to spend, even though he acknowledged that our ice cream was better than before and was pleased with the factory's transformation. But the person who can give the most accurate assessment is still the customer. Gradually, our business got better and grew faster. Within six months, the amount of ice cream we supplied to Natural Foods quadrupled. And of course, Malcolm's threats and complaints gradually disappeared as sales and profits increased.

One morning, Malcolm appeared unexpectedly in my office. He really appreciated the efforts I made to change the factory and decided to give me the position of factory manager. He said that he was no longer able to run this factory well and that he trusted my leadership abilities and experience. Malcolm admitted that if it were him, he could not change and develop the factory like it is today. And promoting me is just a way to recognize that.

But I know my efforts only contribute a small part to Dairy Cream's change. Dairy Cream's success is thanks to the efforts of all employees. They enthusiastically proposed ideas and initiatives as well as carried out all work. And they absolutely deserve to be rewarded.

So, immediately, despite Malcolm's anger, my first decision as company director was to establish an adequate reward mechanism for those who had contributed to the company's success. machine. I still remember what Uncle Mike said: immediately reward achievements. And I know that nothing can boost employee morale like the leader's attention expressed through rewards - which is also the most concrete way to recognize the value of their contributions.

I noticed that more and more people were buying our ice cream, not only at small roadside ice cream shops but also at large food chains. They even spread the word about Dairy Cream's ice cream, like it's a secret that needs to be discovered! A number of stores in stadiums and school sports fields have also approached Dairy Cream with an offer to be our exclusive ice cream distributor. As a result, a chain of agents and a store under the Dairy Cream brand appeared, and business prospered immediately.

Yao Ming: Chinese basketball star. Du Man Hong: English lecturer and expert in management. In 2012, he was voted as one of the 50 most influential economic experts in China. 1. Angel investors are wealthy people who can finance a newly established business, and in return, they have partial ownership of the company. Han Geng: male singer, dancer, actor, member of the Korean group Super Junior. It means the bird flies fast. It means that a normal person does not perform anything special, but when he does, he has achievements that surprise everyone. Name of a pedestrian street specializing in selling clothes and accessories in China. Quite famous Taiwanese actor. Card used for people residing abroad. The Chinese way of playing phom means there are 3 cards of the same card (for example, the same card is K). Excerpted from the poem Willow Bay by poet He Zhizhang, Tang Dynasty, China. It means: A jade adorns a tall tree or A tree is as tall as an embellished pearl. It means that the river is clear and blue as if dyeing a shirt full of spring colors. Italian Football Championship. National Basketball Association, professional men's basketball league in North America. Formula One, an automobile racing sport organized by the International Automobile Federation. In Chinese, the words goose and Hang Nga sound a bit similar. In Chinese, the words centipede and no merit are pronounced the same.

The famous white wine in Sichuan is made from five types of food. Metaphorical images refer to wanting to avoid reality. Two characters in Romance of the Three Kingdoms. To trick Cao Cao, Hoang Cai and Chu Du had to use their hearts to commit suffering and humiliation. Knowing that Sai Trung and Sai Hoa (two fictional characters, Sai Mao's younger brothers) had gone to Dong Ngo to deceive, Chu Du and Hoang Cai intentionally pretended to quarrel, then Chu Du beat Hoang Cai in front of the two names named Sai. , so that two of Cao Cao's spies gave false news. Hoang Cai feigned resentment against Chu Du and sent Ham Trach to deliver a letter to replace the goods. Due to the news brought back by Sai Trung and Sai Hoa, combined with Ham Trach's speaking skills, Cao Cao believed that Hoang Cai's transfer was true. Meaning: If there is poetry in the heart, the spirit is radiant. Now I bury flowers, people laugh at me for being crazy. The word comes from folk speech, referring to a single man. Meaning: first thousand pounds. Thousand gold is also known as thousand gold. In Chinese, thousand gold and thousand pound are pronounced the same. The author wanted to play with words, meaning very fat. Meaning rich single man. Singer, Hong Kong movie star, famous since the 1980s. Very large numbers from hundreds of millions or more, for example the distance between planets in the universe. Hong Kong director and comedian, considered the best comedian in Asian cinema with the nickname King of Comedy.

A famous Chinese dish, made from pork, is a bit like braised pork but is more elaborate and tastes better. Famous Chinese actor. Famous Chinese coffee brand. Cantonese means to get married, to find the other half. Memorial Day of China's May Fourth Movement, May Fourth. The idiom means that a wise horse does not graze on old grass, nor does it look back at the grass it has passed. Broadly speaking, a wise person does not forever regret what has been lost. In Chinese, the word 醋 means both vinegar and jealousy. Here the author wants to play with words. An idiom, meaning to encounter good things. Here the author wants to play with words, Lam and Bao are two characters in Dream of the Red Chamber. It means hold on tight. Almost equal to 1/3 meter. Phien Phi means flying fast, Phien Phien means flying around. That means: going through five gates, cutting down six generals, just an extremely difficult task. Nguyen Khuc: a form of literature in the Yuan Dynasty including plays and folk songs. * Khiem hexagram (dual hexagram): The wise hexagram above indicates the land, the wise hexagram below indicates the mountain 1\. 225 seats out of 450 National Duma seats are divided into parties participating in the election according to the ratio of votes in voting districts across the federation, the remaining 225 seats are calculated according to the principle of relative majority in the districts. individual nominating constituencies. 2\. Pursuant to the Russian State Duma Referendum Law passed on June 11, 2004, it stipulates a series of restrictions on referendum proposal issues, which clearly stipulates: issues such as amending changes in the presidential term and the Russian State Duma, and holding early elections or postponing the presidential elections and the Russian State Duma are not allowed to conduct referendums. Refer to Law on referendums of the Russian Federation. 1.

According to the provisions of Article 99 of the Russian Constitution, 30 days after the election of the State Duma, the first conference will be held, but the President of the Russian Federation can convene a conference of the State Duma ahead of time. through Presidential Order. first\. New Russia Newspaper: http//  rusnews.cn/eguoxinwen/eluosi - neizheng/2007/211/41986301.html 2\. New Russia newspaper: http:// nusnews.cn/eguoxinwen/eluosi - nenzheng/ 2007/211/41986908.html 1\. From late 1999 to early 2000, since Putin came to power, bilateral trade between Russia and the European Union grew relatively rapidly, the total bilateral trade turnover increased from about 52.7 billion Euro in 1999 to about 213.3 billion Euro in 2006, total trade turnover increased 4 times, an average annual increase of 23.4%. European Union. Eurostat. 2\. As the world's second largest energy consuming region, 30% of the European Union's oil is imported from Russia, and Russian gas accounts for 50% of the European Union's gas imports. Christian Cleutinx, The EU – Russian Energy Dialogue, October 2005 3\. _First pillar_: social retirement insurance, only for extremely difficult people who cannot afford to pay retirement insurance premiums; _second pillar_: mandatory old age insurance, it is the most important part of the old age insurance system, sets up individual accounts for all working people, provides old age guarantee, its money paid by businesses and employees and fund profits; _third pillar_: supplementing retirement insurance, also known as the five-industry fund plan or the five-business fund plan, it is a privately administered retirement plan, voluntarily established by employers, in which all workers can voluntarily participate. 4\. Data from the Russian Ministry of Health and Social Affairs 5\. It is one of the Four major national priority projects mentioned above. 6\. In 1999, in Bologna, Italy, 29 European countries launched a European higher education reform plan, with the goal of building a unified European higher education recognition regime by 2010. , recognizes diplomas and transcripts of university graduates among member countries. 7\.

Previously the regulation was 50% 1\. Taking the oil and gas sector as an example, although the US is the