Adams Resume Almanac

ADAMS

RESUME

ALMANAC

Second Edition

Copyright © 2005, F+W Media, Inc. All rights reserved.

This book, or parts thereof, may not be reproduced in any form without permission from the publisher; exceptions are made for brief excerpts used in published reviews.

Published by Adams Media, an imprint of Simon & Schuster, Inc.

57 Littlefield Street Avon, MA 02322 www.adamsmedia.com

ISBN 10: 1-59337-291-4

ISBN 13: 978-1-59337-291-0

eISBN: 978-1-44051-866-9

Printed in Canada.

J I H G F E D C

Library of Congress Cataloging-in-Publication Data

The Adams resume almanac / [the editors of Adams Media].-- 2nd ed.

p. cm.

ISBN 1-59337-291-4

1. Résumés (Employment) 2. Cover letters. I. Adams Media.

HF5383.A273 2005

650.14’2--dc22

2004030286

Special thanks to the following contributors: Christine Roane, The Bakos Group, Springfield, Massachusetts; Dorothy Malcolm, Career Pro, Copley Square, Boston, Massachusetts; Cheryl Comstock and Jaquelyn Larson, The Focus Group, Chapel Hill, North Carolina; Deborah Shapiro, Parnell Personnel Consultants, Inc., Newton, Massachusetts.

This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional advice. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.

— From a Declaration of Principles jointly adopted by a Committee of the American Bar Association and a Committee of Publishers and Associations

Composition by Electronic Publishing Services, Inc., Tennessee

This book is available at quantity discounts for bulk purchases.

For information, call 1-800-289-0963.

Contents

How to Use This Book

PART 1: All About Resumes

Chapter 1

Writing Your Resume

Chapter 2

Resume Makeovers

PART II: All About Cover Letters

Chapter 3

Writing Your Cover Letter

Chapter 4

Cover Letter Samples

PART III: Sample Resumes

Chapter 5

Resumes for Special Situations

50-Plus Candidate (Management)

All Employment at One Company (Administration)

All Employment at One Company (Financial Analyst)

All Employment at One Company (Vice President)

At-Home Dad Re-entering the Work Force (Sales)

At-Home Mom Re-entering the Work Force (Interior Design)

At-Home Mom Re-entering the Work Force (Nursing)

Career Changer (Advertising)

Career Changer (Computer Programming)

Career Changer (Daycare)

Career Changer (Education)

Career Changer (Fashion Design)

Career Changer (International Business)

Career Changer (Nursing)

Career Changer (Public Relations)

Career Changer (Publishing)

Career Changer (Travel)

Curriculum Vitae (College Administrator)

Curriculum Vitae (Doctor)

Displaced Homemaker (Administration)

Displaced Homemaker (Caretaking)

Displaced Homemaker (Food Service)

Displaced Homemaker (Management)

Former Small Business Owner (Desktop Publishing)

Former Small Business Owner (Environmental Sciences)

Freelancer (Broadcasting)

Freelancer (Publishing)

Frequent Job Changer (Copywriter)

Gaps In Employment History (Editor)

Immigrant (Senior Accountant)

Laid Off (Recruiter)

Military Background (Intelligence Specialist)

Military Background (Supervisor)

No Clear Career Path (Accounting)

No Clear Career Path (Human Resources)

Overseas Employment History (Field Administrator)

Part-Time Employment History (Retail Manager)

Physically Challenged (Broadcasting)

Physically Challenged (Engineering)

Physically Challenged (Medical Research)

Retiree Re-entering the Work Force (Principal)

Short Employment History (Legal Assistant)

Short Employment History (Operations Clerk)

Temporary Employment History (Administration)

Weak Educational Background (Assistant Manager)

Weak Educational Background (Money Market Accountant)

Chapter 6

Accounting and Finance

Accountant (General)

Accountant (Senior)

Accounting Assistant

Accounting Clerk

Accounting Manager (Funds)

Accounting Manager (General)

Accounts Payable Clerk (General)

Accounts Payable Clerk (Senior)

Accounts Receivable Clerk

Actuarial Analyst

Assistant Portfolio Manager

Audit Manager

Auditor (Internal)

Auditor (IRS)

Bank Administrator

Bank Treasurer

Billing Clerk

Billing Supervisor

Bookkeeper (Agency)

Bookkeeper (General)

Bookkeeping Clerk

Budget Analyst

Certified Public Accountant (CPA)

Chief Financial Officer (CFO)

Collections Officer

Credit Analyst

Credit Manager

Financial Analyst

Financial Consultant (Consumer Markets)

Financial Consultant (General)

Financial Manager (General)

Financial Planner (Health)

Insurance Underwriter (General)

Insurance Underwriter (Senior)

Investment Broker

Junior Accountant

Loan Administrator

Loan Servicer

Management Accountant (Airline)

Management Accountant (Restaurant)

Mortgage Underwriter

Payroll Manger

Staff Auditor

Stock Broker

Tax Accountant

Tax Inspector

Vice President of Administration and Finance

Vice President of Finance

Chapter 7

Administration

Administrative Assistant (Department of Health)

Administrative Assistant (Education)

Administrative Assistant (Investments)

Administrative Assistant (Personnel)

Administrative Assistant (Recent Grad)

Administrative Assistant (Wholesale Distributor)

Administrative Director

Bank Teller

Data Entry Supervisor

Dispatcher (Medical)

Dispatcher (Terminal/Freight)

Executive Assistant

Executive Secretary (Banking)

Executive Secretary (Sales)

File Clerk

General Office Clerk

Inventory Control Analyst

Mailroom Supervisor

Office Manager (Computers)

Office Manager (Construction)

Office Manager (General)

Office Manager (International Business)

Office Manager (Legal)

Order Entry Clerk

Receptionist (General)

Receptionist (Imports)

Receptionist (Salon)

Secretary (Computers)

Secretary (Hospital)

Secretary (Production)

Secretary (Senior)

Shipping/Receiving Expediter

Staff Assistant

Stenographer

Telephone Operator

Ticket Agent

Typist

Vice President of Administration

Chapter 8

Communications

Assistant Editor

Associate Editor

Author

Broadcast Producer

Columnist

Copyeditor

Correspondent

Editor

Editorial Director

Events Planner

Information Support Specialist

Journalist

Managing Editor

Production Editor

Proofreader

Public Relations (Fundraising)

Public Relations (Special Events)

Public Relations Assistant

Publicist

Radio Announcer

Radio Program Director

Reporter

Symposium Coordinator

Television Director

Television Producer

Television Production Engineer

Translator

Typesetter

Writer

Chapter 9

Computers and Information Technology

Applications Programmer (General)

Applications Programmer (Senior)

Applications Programmer (Senior)

Developmental Engineer

Director of Information Services

Hardware Engineer

Lan Administrator

Manager of Unix Network Administration

MIS Manager

Manager of Information Technology

Network Administrator

Operations Analyst

Project Manager

Sales Engineer

Subcontractor (Programming)

Systems Analyst (Custom Products)

Systems Analyst (Industrial)

Systems Engineer

Systems Programmer

Technical Engineer

Web Developer

Chapter 10

Education and Library Science

Archivist

Art Instructor

Assistant Dean of Students

Coach

College Professor

Computer Teacher

Daycare Worker

Developmental Educator

ESL Teacher

Foreign Language Teacher

Guidance Counselor

Head Teacher

Librarian

Library Technician

Music Teacher

Nanny

Physical Education Teacher

Principal

School Psychologist

Special Needs Educator

Teacher (Preschool)

Teacher (Kindergarten)

Teacher (Elementary School)

Teacher (Elementary School)

Teacher (Middle School)

Teacher (High School)

Teacher (High School)

Teacher Aide

Tutor

Vocational Counselor

Chapter 11

Engineering

Aerospace Engineer

Chemical Engineer

Civil Engineer

Electrical Engineer (Managerial)

Electrical Engineer (Product Development)

Electronics Engineer (Experienced)

Electronics Engineer (Recent Grad)

Engineering Consultant

Environmental Engineer

Facilities Engineer

Field Engineer

Industrial Engineer

Manufacturing Engineer

Marine Engineer

Materials Engineer

Mechanical Engineer (Costing and Standards)

Mechanical Engineer (Transportation)

Nuclear Engineer

Petroleum Engineer

Plastics Engineer

Product Engineer

Chapter 12

Executive and Managerial

Assistant Store Manager

Assistant Vice President (Banking)

Assistant Vice President (Commercial Finance)

Branch Manager (Restaurant)

Branch Manager (Temporary Services)

Chief Executive Officer (CEO)

Chief Operations Officer

Claims Examiner

Controller (General)

Controller (International)

Director of Operations

District Manager

Executive Marketing Director

Field Assurance Coordinator

Food Service Manager

General Manager (Nightclub)

General Manger (Printing Company)

General Manager (Furniture Company)

HMO Administrator

Hospital Administrator

Import/Export Manager

Insurance Claims Controller

Insurance Coordinator

Inventory Control Manager

Management Consultant

Manager (Nonprofit and Charities)

Manufacturing Manager (Automotive)

Manufacturing Manager (Computer)

Operations Manager (Distributor)

Operations Manager (Financial Services)

Operations Manager (Human Services)

President (Banking)

President (Marketing)

Product Manager

Production Manager

Program Manager

Project Manager

Property Manager

Regional Manager

Retail Store Manager

Service Manager

Telecommunications Manager

Transportation Manager

Vending Manager

Vice President (Construction)

Vice President (Sales and Marketing)

Warehouse Manager

Chapter 13

Health and Medical

Cardiologist

Chiropractor

Clinical Director

Dental Assistant

Dental Hygienist (A)

Dental Hygienist (B)

Dental Technician

Dentist

Dietary Technician

Dietician

Emergency Medical Technician

Fitness Instructor

Health Services Coordinator

Home Health Aide

Hospital Supervisor

Lab Technician

Medical Records Clerk

Medical Technologist

MRI Coordinator

Nurse (Cardiac)

Nurse (Home Health Care)

Nurse (Intensive Care Unit)

Nurse (Medical/Surgical)

Nurse (Psychiatric)

Nurse (Psychogeriatric)

Nursing Administrator

Nursing Aide

Nursing Home Manager

Nursing Supervisor

Nutritionist

Occupational Therapist

Optician

Orthodontist

Pediatrician

Pharmacist

Pharmacy Technician

Physical Therapist (General)

Physical Therapist (Orthopedic)

Physician’s Assistant

Psychiatrist

Respiratory Therapist

Speech Pathologist

Surgeon

Veterinarian

Veterinary Assistant

Chapter 14

Human Resources

Assistant Personnel Officer

Assistant Vice President of Human Resources

Benefits Coordinator

Compensation Manager

Director of Human Resources

Employer Relations Representative

Employment Consultant (General)

Employment Consultant (Specialized)

Facility Manager

Job Placement Officer

Labor Relations Specialist

Personnel Consultant

Personnel Manager

Recruiter (Agency)

Recruiter (Human Resources Department)

Recruiter (Human Resources Department)

Training Coordinator

Training Specialist

Vice President of Human Resources

Chapter 15

Legal and Protective Services

Assistant Attorney General

Attorney (Civil Law)

Attorney (Commercial Law)

Attorney (Environmental Law)

Attorney (Labor Relations)

Contracts Manager

Correctional Officer

Correctional Officer/Peer Counselor

Court Officer

Court Reporter

Firefighter

Guard

Law Clerk (Corporate and Contract Law)

Law Clerk (Criminal Law)

Law Clerk (Judicial)

Law Student

Legal Assistant

Legal Secretary (Civil Law)

Legal Secretary (General Law)

Loss Prevention Manager

Ombudsperson

Paralegal (Civil Law)

Paralegal (Corporate Law)

Paralegal (Real Estate Law)

Paralegal (State Department)

Patent Agent

Police Officer (Municipal)

Police Sergeant

Security Manager

Chapter 16

Marketing and Sales

Account Executive

Account Manager

Account Representative

Ad Copywriter (Direct Mail)

Advertising Assistant

Advertising Coordinator

Advertising Manager

Assistant Account Executive

Callback Representative

Director of Subsidiary Rights

Insurance Agent

Manufacturing Representative

Market Research Analyst

Marketing and Sales Director

Marketing Assistant

Marketing Consultant

Marketing Director

Marketing Intern

Marketing Manager

Merchandising Manager

Product Developer

Purchasing Agent

Real Estate Appraiser

Real Estate Broker

Real Estate Manager

Regional Account Manager

Regional Sales Manager

Retail Buyer

Sales Administrator

Sales Assistant (Equity)

Sales Assistant (General)

Sales Assistant (Investment)

Sales Executive

Sales Manager (Engineering)

Sales Manager (Industrial)

Sales Representative (Computers)

Sales Representative (Pharmaceuticals)

Sales Representative (Technical)

Salesperson

Senior Account Manager

Tele-Interviewer

Telemarketer

Telemarketing Director

Travel Agent (A)

Travel Agent (B)

Vice President of Marketing

Vice President of Sales (Furniture)

Vice President of Sales (Pharmaceuticals)

Wholesale Buyer

Chapter 17

Science

Agricultural Scientist

Astronomer

Chemist (Analytical)

Chemist (Instrumentation and Computer Science)

Chemistry Research Assistant

Conservation Scientist

Farm Manager

Forest Scientist

Forester/Park Ranger

Geologist

Geophysicist

Laboratory Assistant

Laboratory Technician

Marine Biologist

Meterologist

Physicist

Research Associate

Science Writer

Zoologist

Chapter 18

Service

Cashier

Caterer

Chef (Assistant)

Chef (Executive)

Chef (Pastry)

Cosmetologist

Customer Service Manager

Customer Service Representative (Credit)

Customer Service Representative (Sales)

Fast Food Worker

Flight Attendant (Lead)

Flight Attendant (Reserve)

Food Inspector

Hairstylist

Health Club Manager

Hotel Clerk

Hotel Concierge

Hotel Manager (Front Desk)

Hotel Manager (Housekeeping)

Restaurant Manager (Fast Food)

Restaurant Manager (Fine Dining)

Sanitation Inspector

Waitperson

Chapter 19

Social and Human Services

Case Manager

Case Worker/Legal Advocate

Counselor (Career Changer)

Counselor (Mental Health)

Counselor (School)

Economic Development Coordinator

Human Services Worker (General)

Human Services Worker (Juvenile and Family)

Program Coordinator

Program Director

Psychiatric Counselor

Psychologist

Social Worker (Juvenile)

Social Worker (School)

Therapist

Urban Planner

Chapter 20

Students

College Student Applying for an Internship

Recent Grad School Grad (Communications).

Recent Grad School Grad (Criminal Justice)

Recent Grad School Grad (Finance)

Recent Grad School Grad (Journalism)

Recent Grad School Grad (Marketing)

Recent Grad School Grad (Sociology)

Recent High School Grad (Administration)

Recent High School Grad (Child Care)

Recent High School Grad (Public Relations)

Recent High School Grad (Service)

Recent MBA (A)

Recent MBA (B)

Recent MBA (C)

Recent MBA (D)

Recent MBA (E)

Recent MBA (F)

Recent MBA (G)

Some College But No Degree (Accounting)

Some College But No Degree (Administration)

Some College But No Degree (Management)

Transfer Student

Accounting Major

African-American Studies Major

Anthropology Major

Art History Major

Biology Major

Business Administration Major

Business Management Major

Chemistry Major

Classical Civilization Major

Classics Major

Communications Major

Computer Science Major

Criminal Justice Major

Culinary Arts Major

Earth Science Major

Economics Major

Education Major

Electrical Engineering Major

English Literature Major

English Major

Finance Major

Food Science Major

Geography Major

Gerontology Major

History Major

International Relations Major

Journalism Major

Linguistics Major

Management Information Systems (MIS) Major

Marketing Major

Mathematics Major

Mechanical Engineering Major

Music Major

Nursing Major

Nutrition Major

Occupational Therapy Major

Philosophy Major

Physical Therapy Major

Physics Major

Psychology Major

Sociology Major

Speech Major

Statistics Major

Studio Art Major

Theater Major

Theology Major

Western Civilization Major

Women’s Studies Major

Chapter 21

Technical

Aircraft Mechanic

Aircraft Pilot

Architect

Broadcast Technician

Building Inspector

Drafter

Electrician

Electronic Equipment Repairer

Engineering Technician

Landscape Architect

Millwright

Precision Inspector

QA Test Technician

Quality Control Inspector

Research and Development Technician

Surveyor

Technical Illustrator

Technical Instructor

Technical Support Specialist

Technical Writer

Telecommunications Consultant (Cable)

Telecommunications Consultant (General)

Chapter 22

Visual and Performing Arts

Actor

Art Administrator

Art Director

Choreographer

Comedian

Commercial Artist/Instructor

Dancer

Desktop Publisher

Fashion Designer

Film Production Assistant

Graphic Artist/Designer (A)

Graphic Artist/Designer (B)

Interior Designer

Model

Musician

Photographer

Production Coordinator

Production (Tour) Manager

Talent Agent

Theatrical Director

Visual Artist

Chapter 23

Resumes in the Electronic Age

Advertising Account Executive E-Resume

Financial Planner E-Resume

Pharmaceutical Sales E-Resume

How to Use This Book

The Adams Resume Almanac, 2nd Edition is a comprehensive guide to crafting a job-winning resume. To get the most from this book, we suggest you begin by looking over Part I: All About Resumes and Part II: All About Cover Letters. In these pages you will find general guidelines for writing more effective cover letters and resumes, examples of different resume formats, four resume makeovers, fifty sample cover letters, and more.

From there, you can focus on your own special situation (your occupation, your status as a student or career changer etc.) by turning to Part III: Sample Resumes. Look to chapter(s) that are applicable and try to find a resume format that best suits your experience and job objective.

It should be emphasized that you need not strictly adhere to one resume. The advantage of having so many different styles and formats is that you can pick and choose elements form numerous resumes and custom design your resume to fit your needs.

Part 1

All About Resumes

Chapter 1

Writing Your Resume

When filing a position in today’s competitive job market, a recruiter will often have one hundred or more applicants, but time to only interview the five or ten most promising ones. So the recruiter will have to reject most applicants after a brief skimming of their resumes. You could say that the resume is more the recruiter’s tool for eliminating candidates than the candidate’s tool for gaining consideration.

Unless you have phoned and talked to the recruiter—which you should do whenever you can—you will be chosen or rejected for an interview entirely on the basis of your resume and cover letter. Needless to say, each must be outstanding.

Resume Length

Unless you are applying for a top-level position, your resume should ideally fit onto a single page. If your resume is too long, you should consider trimming the content. Keep in mind that your resume is not meant to be a comprehensive, detailed history or your career, but a summary of your experience, qualifications, and skills.

Paper Size

Use standard 8½ x 11 paper. Recruiters handle hundreds of resumes; if yours is on a smaller sheet, it is likely to be lost in the pile, and if it’s oversized, it may get crumpled and have trouble fitting in a company’s files.

Paper Color

White and ivory are the only paper colors considered acceptable by everyone for resumes and cover letters.

Paper Quality

Standard, inexpensive office paper (20 pound bond) is generally acceptable for most positions. Executive and top-level positions may require more expensive stationery papers with a heavier weight or special grain.

Typesetting

Modern photocomposition typesetting gives you the clearest, sharpest image, a wide variety of type styles and effects such as italics, boldfacing, and book-like justified margins. Although, typesetting is considered by some to be the best resume preparation process, it is the most expensive and least flexible. A typeset resume needs to be reset with every change.

Computers, Word Processing, and Desktop Publishing

The most flexible way to type your resume is on a computer or word processor. This allows you to make changes almost instantly, and to store different drafts on disk. Word processing and desktop publishing systems also give you many different options that a typewriter does not, such as boldfacing for emphasis, different fonts or typefaces, and justified margins.

The end result, however, will be largely determined by the quality of the printer you use. A dot matrix printer is inappropriate for a resume because the type is much rougher than that of a typewriter. You need at least letter quality type. (Do not use a near letter quality printer.) Laser printers provide the best quality letter from a computer.

Typing

Household typewriters and office typewriters with nylon or other cloth ribbons are not acceptable for typing your resume you will have printed. If for some reason you decide against word processing or typesetting, hire a professional.

Printing

Find the best quality offset printing process available. Do not make your copies on an office photocopier. Only the personnel office may see the resume you mail; everyone else may only see a copy of it. Copies of copies quickly become illegible. Some professionally maintained, very high quality photocopiers are of adequate quality, if you are in a rush, but top quality offset printing is best.

Proofreading Is Essential

Whether you typed it yourself or paid to have it produced professionally, mistakes on resumes can be embarrassing, particularly when something critical (such as your name) is misspelled. No matter how much money you paid to have your resume written or typeset, you are the only one who will lose if there is a mistake. So proofread it as carefully as possible. Get a friend to help you read your draft aloud as your friend checks the proof copy. Then have your friend read aloud while you check. Next, read it word by word to check spelling and punctuation.

If you are having your resume typed or typeset by a resume service or a printer, and you can’t bring a friend or take the time during the day to proof it, pay for it and take it home. Proof it there and bring it back later to have it corrected and printed.

If you wrote your resume on a word processing program, use the programs built in spell check feature to double check for spelling errors. Most quality word processors have this convenient feature, however, a spelling checker is not a substitute for proofreading your resume. It must still be proofread to ensure that there are no errors. (Bear in mind that a spelling checker cannot flag errors such as to for two or bills for skills.)

Type of Resumes

There are three basic types of resumes: The chronological and functional resume formats are probably best known; the chrono-functional resume is a more recent innovation that combines the two basic resume formats.

The Chronological Resume

The chronological resume is actually a reverse chronological resume—items are listed in reverse chronological order, with your most recent schooling or job first.

Names, dates, and places of employment are listed, and education and work experience are grouped separately.

This is the most common and readily accepted resume format. You should use a chronological resume if you have no large gaps in you work history and if your previous jobs relate to your current job objective. This format is a good choice for professionals moving up the career ladder.

The Functional Resume

Far less common is the functional resume. The functional resume focuses on the skills and talents you have developed and de-emphasizes job titles, employer names, and dates. The main purpose of a functional resume is to better the chances of candidates whose qualifications might look weak on a chronological resume or who are in the midst of a career change and wish to deflect attention from recent employment experience. For example, an army office, a teacher, or a homemaker seeking a position at a large corporation might choose a functional resume.

The Chrono-functional Resume

The chrono-functional resume can be a powerful and flexible tool for the job seeker with a solid employment background and special skills he/she wants to emphasize. Like the chronological resume, it chronologically lists job history and education, while allowing the jobseeker to highlight what makes his/her qualifications especially marketable.

This type of resume is a good choice for recent college graduates with some job experience, career changers, and at-home parents returning to the job market.

What Comes First?

If you are a recent college grad, your education should appear first and should be outlined in considerable detail. Experience should only be listed first when you have at least two years of full-time career experience. Job experience should be listed in reverse chronological order, with your most recent job emphasized most.

Show Dates and Locations

Unless you are using the functional resume format, your resume should clearly show the dates and locations of your employment. List the dates of your employment and education on the left of the page; put the names of the companies you worked for and the schools you attended a few spaces to the right of the dates. Lastly, align the city and state where you studied or worked with the right margin.

Avoid Sentences and Large Blocks of Type

Your resume will be scanned, not read. Short concise phrases are much more effective than long-winded sentences. Consider the difference between these two examples"

Long-winded

Over the course of the months of December 2004 and January 2005, I completely redid the inventory system at my place of employment, which ended up resulting in a final savings of a great deal of money, perhaps $10,000. It was also considerably easier to perform office tasks efficiently under the new arrangements, not only for myself, but also for others who worked with me at the store.

Clear and concise

Winter 2004:

Designed and implemented new inventory system, resulting in a cost savings of approximately $10,000 and increased employee efficiency.

Make sure that everything is easy to find. Avoid paragraphs longer than six lines and never go ten or more lines in a paragraph. If you have more than six lines of information about one job or school, rewrite the information into two or more paragraphs.

Highlight Relevant Skills and Responsibilities

Slant your past accomplishments toward the type of position that you hope to obtain. Do you hope to supervise people? If so, state how many people, performing what functions, you have supervised.

Bear in mind that your resume is an advertisement for yourself, not an affidavit. Do not feel compelled to list every job you’ve ever had. Instead, focus on the positions you’ve had that relate to your current objective or that speak most positively of your experience.

Education

If you have many years of professional experience related to your current job objective, listing your education is optional. For instance, the Chief Executive Office of a major corporation with over twenty years experience need not include his/her education on a resume.

However, if you are recent college graduate, your educational credentials should be the focal point of your resume. Be sure to mention degrees received and any honors or specials awards. Note individual courses or research projects that might be relevant for employers. For instance, if you are a liberal arts major, be sure to mention any courses you may have taken in such areas as accounting, statistics, computer programming, or mathematics, even if theses do not reflect your main interests at school.

Should You Include a Job Objective?

If written well, a job objective can give a resume focus and direction. If written poorly, it can immediately eliminate you from consideration. If you choose to use a job objective, the best advice is to keep it very general so as not to limit your opportunities. It should express a general interest in a particular field or industry (an entry level position in advertising), but should not designate a particular job title (a position as Senior Agency Recruitment Specialist).

Also, avoid writing an objective that focuses on your needs rather than the needs of the employer. Employers want to know what you can do for them, not what they can do for you. For example, a poor job objective might read, A position where I can travel and use my foreign language skills that offers ample growth opportunities whereas a strong job objective might read, To contribute relevant experience and educational background to a challenging position in Human Services.

Personal Data

It is not imperative that you include personal data, but if you do, keep it very brief—two lines maximum. A concise reference to commonly practiced activities such as golf, skiing, sailing, chess, bridge, tennis, etc. can prove to be an interesting conversation piece during an interview. Do not include your age, weight, height, marital status, or any similar item.

References

Stating that references are available upon request is optional. On the up side, doing so enables you to change your references and to know when they are going to be contacted. However, you should not feel obligated to sacrifice other, more important information to fit this on your resume.

Resume Content

Be Factual.

In many companies, inaccurate information on a resume or other application will be grounds for dismissal as soon as the inaccuracy is discovered. Protect yourself.

Be Positive.

You are selling your skills and accomplishments in your resume. If you achieved something, say so, and put it in the best possible light. Don’t hold back or be modest— no one else will. At the same time, however, don’t exaggerate to the point of misrepresentation.

Be Brief.

Include the relevant and important accomplishments in as few words as possible. A vigorous, concise resume will be examined more carefully than a long-winded one.

Emphasize Relevant Experience.

Highlight continued experience in a particular type of function or continued interest in a particular industry. De-emphasize any irrelevant positions.

Stress Your Results.

Elaborate on how you contributed to your past employers. Did you increase sales, reduce costs, improve a product, implement a new program? Were you promoted?

Use action verbs.

Action verbs make a resume come alive. Which are right for your resume?

Accelerated

Accomplished

Achieved

Administered

Advised

Analyzed

Appointed

Arranged

Assisted

Attained

Balanced

Budgeted

Built

Calculated

Cataloged

Chaired

Collaborated

Compiled

Composed

Computed

Conducted

Constructed

Consulted

Created

Delegated

Demonstrated

Designed

Developed

Devised

Directed

Edited

Encouraged

Established

Evaluated

Examined

Executed

Expanded

Expedited

Extracted

Facilitated

Formulated

Founded

Generated

Headed

Helped

Identified

Illustrated

Implemented

Improved

Increased

Initiated

Innovated

Instructed

Integrated

Interpreted

Launched

Maintained

Managed

Marketed

Mediated

Monitored

Negotiated

Operated

Organized

Performed

Persuaded

Planned

Prepared

Presented

Prioritized

Processed

Produced

Programmed

Promoted

Proposed

Provided

Published

Recruited

Regulated

Reorganized

Represented

Researched

Resolved

Restored

Restructured

Retrieved

Reviewed

Revised

Scheduled

Shaped

Sold

Solved

Streamlined

Summarized

Supervised

Taught

Trained

Upgraded

Utilized

Worked

Wrote

Sample Chronological Resume

Chris Smith

178 Green Street

Washington, DC 20057

(202) 555-5555

EXPERIENCE

Associate Professor of Graphic Arts. Foster an atmosphere that encourages talented students to balance high-level creativity with emphasis on production. Instruct apprentices and students both artistry and technical operations, including plate making, separations, color matching, background definition, printing mechanicals, and color corrections. Instruction in black and white, and color.

Assistant Manager (part-time). Create silk screen overlays for a multitude of processes. Velo bind, GBC bind, perfect bind. Prepare posters, flyers, and personal stationery. Control quality, resolve printing problems, and meet or beat production deadlines. Work with customers to assure specifications are met and customers are satisfied.

EDUCATION

AFFILIATIONS

Treasurer of Bookbuilders of Washington Society. Member of the National Association of Graphic Designers.

INTERESTS

Canoeing, volleyball, outdoor sports, photography.

REFERENCES

Available upon request.

Sample Functional Resume

Chris Smith

178 Green Street

Washington, DC 20057

(202) 555-5555

Summary

Solid background in plate making, separations, color matching, background definition, printing, mechanicals, color corrections, and supervision of personnel. A highly motivated manager and effective communicator. Proven ability to:

• Create commercial graphics

• Control quality

• Resolve printing problems

• Produce embossing drawings

• Color separate

• Analyze consumer acceptance

Qualifications

Printing: Black and white, and color. Can judge acceptability of color reproduction by comparing it with original. Can make four or five color corrections on all media. Have long developed ability to restyle already reproduced four-color art work. Can create perfect tone for black-and-white match fill-ins for resume cover letters.

Customer Relations: Work with customers to assure specifications are met and customers are satisfied. Can guide work through entire production process and strike balance between technical printing capabilities and need for customer approval.

Management: Schedule work to meet deadlines. Direct staff in production procedures. Maintain quality control from inception of project through final approval for printing.

Specialties: Make silk screen overlays for a multitude of processes. Velo bind, GBC bind, perfect bind. Ability to prepare posters, flyers, and personal stationery.

Personnel Supervision: Foster and atmosphere that encourages highly talented artists to balance high-level creativity with a maximum of production. Meet or beat production deadlines. Instruct new employees, apprentices and students in both artistry and technical operations.

Experience

Associate Professor of Graphic Arts, University of Vermont, Burlington, VT (2005-present). Assistant Manager (part-time), Design Graphics, Barre, VT (2004-present).

Education

New England School of Art and Design, Ph.D. 2004

University of Massachusetts, B.A. 2000

Sample Chrono-functional Resume

Chris Smith

178 Green Street

Washington, DC 20057

(202) 555-5555

QUALIFICATIONS

Solid background in plate making, separations, color matching, background definition, printing, mechanicals, color corrections, and supervision of personnel. A highly motivated manager and effective communicator. Proven ability to:

• Create commercial graphics

• Control quality

• Resolve printing problems

• Produce embossing drawings

• Color separate

• Analyze consumer acceptance

EXPERIENCE

• Foster an atmosphere that encourages talented students to balance high-level creativity with emphasis on production.

• Instruct in both artistry and technical operations, including plate making, separations, color matching, background definition, printing, mechanicals, and color corrections.

• Instruct in black and white, and color.

• Create silk screen overlays for a multitude of processes.

• Velo bind, GBC bind, perfect bind.

• Prepare posters, flyers, and personal stationery.

• Control quality, resolve printing problems, and meet or beat production deadlines.

• Work with customers to assure specifications are met and customers are satisfied.

EDUCATION

AFFILIATIONS

Treasure of Bookbuilders of Washington Society.

Member of the National Association of Graphic Designers.

Chapter 2

Resume Makeovers

While a good resume can open doors for you, a bad resume can close them just as easily.

In this chapter, we include four poorly written resumes and point out some of their most glaring flaws. After some rewriting and rearranging, we’ve transformed them into interview-winning resumes. You can see the difference for yourself .

PROFESSIONAL (Before)

Chris Smith

178 Green Street

Albany, NY 12208

(518) 555-5555

OBJECTIVE

I am looking for a position as an administrative assistant in a large company.

EDUCATION

Hofstra University, Hempstead, NY

Bachelor of Arts, English, 2001

Albany High School, Albany, NY

Diploma, 1997

PROFESSIONAL EXPERIENCE

LOYALTY INVESTMENTS, Albany, NY

Administrative Assistant, 2005-present

Responsibilities include: computer work, typing, filing, and answering phones. Answer to the CFO. Interface with sales consultants, vendors, and clients. I am very organized and hard-working and have strong people-skills.

THE GYMNASTICS SCHOOL, Albany, NY

Instructor, 2003-2005

Worked as recreational program coordinator and coach.

GROVER FINANCE, Buffalo, NY

Telemarketing Sales Representative, 2001-2003

Handled customer inquiries in a timely fashion. Responsible for keeping logs of daily calls and monthly sales.

THELMA’S SUPERMARKET, Albany, NY

Stockperson (part-time), 1999-2001

In charge of checking in stock and taking inventory. Started out as a bagger and was promoted to stockperson.

STUDENT-PRO PAINTING, Albany, NY

Painter, Summers 1997-1999

Member of high school house painting team. Painted local houses, fences, and businesses.

REFERENCES

Available upon request.

iw0 Objective is too specific.

iw0 Education is listed first, without detail and job descriptions are bland and brief.

PROFESSIONAL (After)

CHRIS SMITH

178 Green Street

Albany, NY 12208

(518) 555-5555

OBJECTIVE

To contribute acquired skills to an administrative position.

SUMMARY OF QUALIFICATIONS

• More than four years of professional experience in administration, sales, and coaching/instructing.

• Computer experience includes spreadsheets, word processing and graphics software programs.

• Proven communications abilities, both oral and written.

• Developed interpersonal skills.

• Ability to achieve immediate and long-term goals and meet operational deadlines.

PROFESSIONAL EXPERIENCE

EDUCATION

Hofstra University, Hempstead, NY

Bachelor of Arts, English, 2001

Concentration: Business Dean’s List, G.P.A. 3.3

REFERENCES

Furnished upon request.

iw0 Jobs held during college are omitted, while more recent and relevant work experience is emphasized.

iw0 Resume emphasizes contributions, achievements, and problems candidate has solved throughout his/her career.

LITTLE JOB EXPERIENCE (Before)

Chris Smith

178 Green Street

Decatur, GA 30032

(404) 555-5555

OBJECTIVE:

To find work as a woman’s clothing designer, preferably evening-wear.

PERSONAL

I am extremely creative and have always been very interested in clothing design, since the first time I played dress-up in my mother’s closet. Even though I have had no specific work experience with fashion design, I am sure I have the creativity and talent necessary to become a great women’s clothing designer. My idols are Jaqueline Smith and Anne Klein; my favorite fashion magazine is Sassy Fare.

EDUCATION:

Deverling School of Fashion Design, Decatur, GA

A.A. Fashion Design, 2005

WORK EXPERIENCE:

THE TUDOR CASTLE, Athens GA, 2005 to present

• Reported to head buyer about window displays.

• Perused fashion magazines on off-time.

• Compiled lists of up-and-coming styles for the next clothing season, provided head buyer with information.

• Went to fashion shows in New York, Milan, and Paris; assisted in the buying process.

TANGLEWOOD’S Decatur, GA, 2004-2005

• In charge of designing and putting together in-store and window displays.

• Required to work with manager planning budgets for displays.

FOLLEN’S VIDEO EMPORIUM, Decatur, GA, 2004

• Maintained daily bookkeeping.

• Customer service and some sales.

• Rented video and electronic equipment.

REFERENCES:

Available upon request.

iw0 Personal background reads like a self-aggrandizing essay.

iw0 Spelling errors, inconsistencies in punctuation, and drab language weaken resume.

LITTLE JOB EXPERIENCE (After)

Chris Smith

178 Green Street

Decatur, GA 30032

(404) 555-5555

OBJECTIVE

To apply my seven years or experience with women’s apparel, as well as my educational background, to a career in fashion design.

SUMMARY

• Area of expertise is creativity—from conception and design to marketing and sales.

• Self-starter with involved style of productivity and workmanship.

• Excellent communicator; adept at sizing up situation and developing new ideas or alternative courses of action in order to design, sell, or increase production.

QUALIFICATIONS

Design:

Conceptualized, coordinated, and designed in-store and window displays, including massive front window of major fashion center. Operated within a streamlined material budget appropriated by the manager, yet consistently generated award-winning window themes for $2.1 million department store.

Buying:

Attended fashion shows in New York, Milan, and Paris; assisted in the buying process. Perused fashion magazines on off-time; provided head buyer with information about upcoming styles.

EMPLOYMENT

DISPLAY COORDINATOR/ASSOCIATE BUYER, The Tudor Castle, Athens, GA 2005-present

WINDOW DRESSER, Tanglewood’s, Decatur, GA, 2004-2005

EDUCATION

Deverling School of Fashion, Decatur, GA

A.A. Fashion Design, 2005

REFERENCES Available upon request.

iw0 Format enables candidate to highlight valuable skills and de-emphasize his/her short work history.

iw0 Candidate only includes information pertaining to his/her field of interest.

CAREER CHANGER (Before)

Chris Smith

178 Green Street

New Brunswick, NJ 07102

(201) 555-5555

OBJECTIVE

A job in the field of international corporate relations in which I will have the opportunity to travel and use my travel experience.

PERSONAL

I am well traveled, having visited France, Italy, and Germany on many occasions. I also can speak and write fluently in French and have read up on the history of the country while taking college courses in Paris. My world experience alone makes me an ideal candidate for an international position.

EXPERIENCE

Rutgers University, New Brunswick, NJ

Assistant to the Director, Foreign Language Department

June 2005-Present

Oversee marketing, publications, and advertising for Travel Abroad Programs. Write and design camera-ready ads, brochures, and flyers using desktop publishing system. Wrote, edited, and supervised production of departmental newsletter. Develop travel itineraries and budgets.

Executive Secretary to the Dean

July 2003-May 2005

Prepared departmental revenue and budget. Monitored registration progress. Processed faculty appointments and tenure reviews. Wrote minutes for administrative meetings. Compiled and edited faculty brochure. Worked on development proposals and college fundraising campaign. Organized special events.

Faculty Secretary

September 2002-June 2003

Office support for faculty members. Responsible for letters of appointment. Prepared exams and course/instructor evaluations. Assisted with registration and student inquiries.

EDUCATION

RUTGERS UNIVERSITY, New Brunswick, NJ

BA in French Language and Culture Studies, 2002

REFERENCES

Furnished Upon Request.

iw0 Chronological format is a poor choice for career changers, because it emphasizes the candidate’s work experience in a different field, rather than stressing transferable skills.

iw0 Job objective addresses the desires of the candidate rather than the needs of the employer.

CAREER CHANGER (After)

Chris Smith

178 Green Street

New Brunswick, NJ 07102

(201) 555-5555

OBJECTIVE:

Position in INTERNATIONAL CORPORATE RELATIONS which utilizes and challenges my business experience and knowledge of French Customs, Business Practices, and Language.

SUMMARY OF QUALIFICATIONS:

Communication:

Fluent in French, written and verbal. Knowledge of French culture and customs. Extensive travel in France, Italy, and Germany.

Marketing:

Oversaw marketing, publications, and advertising for Travel Abroad Programs. Wrote and designed camera-ready ads, brochures, and flyers using desktop publishing system. Wrote, edited, and supervised production of departmental newsletter. Developed travel itineraries and budgets. Compiled and edited faculty brochure.

Administration:

Prepared departmental revenue and budget. Monitored registration process. Processed faculty appointments and tenure reviews. Wrote minutes for administrative meetings. Office support for faculty members. Responsible for letters of appointment. Prepared exams and counsel/instructor evaluations. Assisted with registration and student inquiries.

Fundraising:

Worked on development proposals and college fundraising campaign. Organized special events.

EXPERIENCE:

RUTGERS UNIVERSITY, New Brunswick, NJ

Assistant to the Director, Foreign Language Department, June 2005-Present

Executive Secretary to the Dean, July 2003-May 2005

Faculty Secretary, September 2002-June 2003

EDUCATION:

RUTGERS UNIVERSITY, New Brunswick, NJ

BA in French Language and Culture Studies, 2002

Study Abroad Program, Paris, September 2000-August 2001

REFERENCES:

Furnished upon request.

iw0 Functional skills are highlighted while unrelated work experience is de-emphasized.

iw0 Relevant personal information is effectively assimilated into candidate’s summary of qualifications.

STUDENT (Before)

CHRIS SMITH

178 Green Street

Burlington, VT 0540

Phone: 802/555-5555

Bachelor of Arts degree, May 2004. Major: Woman’s Studies. Minor: Art. 3.5 grade point average.

Summer Intern. Performed research, attended court sessions, posted bail for defendants. Liaison with District Attorney’s Office.

Began work as a hostess, promoted to wait staff. Also relief bartender.

Computer Counselor for campus computer lab. Hardware maintenance and software trouble shooting.

Cashier/Clerk. Acted as cashier, stocked shelves, and miscellaneous other duties.

iw0 Resume looks stark and unappealing.

iw0 Education, usually a student’s strongest credential, is listed only briefly.

STUDENT (After)

Chris Smith

School Address:

178 Green Street

Burlington, VT

Phone: (802) 555-5555

Permanent Address:

23 Blue Street

Manchester, NH 03104

Phone: (603) 444-4444

Awarded Bachelor of Arts degree in May 2006, majoring in Woman’s Studies, minoring in Art. Courses include Economics, Statistics, Political Science, and Public Speaking. Thesis topic: The Political Economy of Our Domestic Health Care System. 3.5 grade point average. Awarded the Bailey-Howe Scholarship in 2004.

Contributing editor for campus newspaper, The Cynic. Member of the Outing Club. Member of Varsity Crew Team. Designed and painted university-sponsored mural with theme of cultural diversity.

Summer Intern working with five attorneys. Performed extensive research to support court cases, attended court sessions, posted bail for defendants. Handled confidential documents and paperwork. Liaison with District Attorney’s Office.

Began work as hostess, promoted to wait staff. Also relief bartender.

Computer counselor for campus computer lab. Maintained hardware and worked on network and mainframe. Trouble shot software, hardware, and printing problems. Instituted Freshman Orientation Session for new lab users.

Cashier/Clerk. Acted as cashier, stocked shelves, and performed other duties.

iw0 Education is detailed, including impressive scholarships, activities, and other accomplishments.

iw0 Instead of listing job responsibilities, candidates specific on-the-job achievements are cited, no matter how small.

Part II

All About Cover Letters

Chapter 3

Writing Your Cover Letter

Rule Number One

Always mail a cover letter with your resume. You’d be foolish not to. In a letter, you can show an interest in the company that you can’t show in a resume. You can also show more about yourself, while highlighting one or two of your skills or accomplishments the company can put to good use. This chapter spells out what you need to know to make your cover letters the powerful tools they can be.

First off, your letter should be addressed to either the hiring authority for the position you’re interested in, or the human resources director. Be sure to include the contact’s full name and title, preceded by Mr. or Ms. If you’re not sure whom you should send your letter to, call the company and find out. Above all, be sure to spell your contact’s name correctly.

In the cover letter, you need to mention: 1) the job or type of job for which you’re applying, and 2) any other information that’s important to your situation—for example, dates when you will be available for an interview; the best time of day or night you can be reached; and salary information, if it has been requested; 3) a brief statement highlighting your skills and experience in your resume that you think qualify you for the job.

Remember that you want to highlight skills and experience mentioned on your resume, not just parrot back your resume in letter form. If you’re applying for a job that doesn’t fit directly into your experience, make sure you explain how your background and qualifications match the requirements of the position. Be specific but concise.

Look at it this way. Your cover letter is more important than your resume itself, since if it doesn’t impress the reader, he or she many not even look at your resume. And the easiest way to impress the reader is by doing your homework and finding out as much as you possibly can about each firm you’re applying to. For example, at Adams Media (the publishers of this book), we receive many resumes, both when we have job openings and when we don’t. And it is all too common for us to receive a resume from someone who is clearly qualified, but has no idea at all what type of company we are or even what type of books we publish. One candidate, whose resume outlined solid experience, wrote as an aside that working for our company was especially attractive to him because he’d always wanted to work in Connecticut. (We’re in Massachusetts.) So please, do your homework. It will certainly pay off in the end.

Keep in mind too, that the appearance of your cover letter is just as important as that of the resume. Each letter should be individually typed. You are sending a business letter, so be professional. There are typing services available in most cities that can produce individually typed letters at a reasonable cost.

Another important rule: As important as your cover letter is, keep it to one page, if possible. Remember, the key is to state the facts and be quick about it.

GENERAL MODEL FOR A COVER LETTER

Your Address

Your Phone

Date

Contact Person Name

Title

Company

Address

Dear Mr./Ms. ___________:

Immediately explain why your background makes you the best candidate for the position that you are applying for. Keep the first paragraph short and hard-hitting. Detail what you could contribute to this company. Show how your qualifications will benefit this firm. Remember to keep this letter short; few recruiters will read a cover letter longer than half a page.

Describe your interest in the corporation. Subtly emphasize your knowledge about this firm (the result of your research effort) and your familiarity with the industry. It is common courtesy to act extremely eager to work for any company that you interview with.

In the closing paragraph you should specifically request an interview. Include your phone number and the hours when you can be reached. Alternately, you might prefer to mention that you will follow up with a phone call (to arrange an interview at a mutually convenient time within the next several days).

Sincerely,

Your full name

(typed)

Enc. resume

GENERAL MODEL FOR A FOLLOW-UP LETTER

Your Address

Your Phone

Date

Contact Person Name

Title

Company

Address

Dear Mr./Ms. _______:

Remind the interviewer of the position for which you were interviewed, as well as the date. Thank him/her for the interview.

Confirm your interest in the opening and the organization. Use specifics to emphasize both that you have researched the firm in detail and considered how you would fit into the company and the position.

Like in your cover letter, emphasize one or two of your strongest qualifications and slant them toward the various points that the interviewer considered the most important for the position. Keep the letter brief; half a page is plenty.

If appropriate, close with a suggestion for future action, such as a desire to have additional interviews. Mention your phone number and the hours that you can best be reached. Alternatively, you may prefer to mention that you will follow up with a phone call in several days.

Sincerely,

Your full name

(typed)

Enc. resume

Chapter 4

Cover Letter Samples

On the following pages are fifty sample cover letters that can be used to help you develop your own. When writing yours, think of it as a one-page summary of who you are, why you’re interested in the employer, and how your skills will benefit that particular organization.

The cover letter samples include:

iw0 Responses to Classified Advertisements

iw0 Cold Cover Letters to Potential Employers

iw0 Cold Cover Letters to Employment Agencies

iw0 Cold Cover Letters to Executive Recruiters

iw0 Networking Cover Letters

iw0 Follow-up Letters (After Telephone Conversation)

iw0 Follow-up Letters (After Information Interview)

iw0 Follow-up Letters (After Job Interview)

iw0 Rejection of Offer Letters

iw0 Acceptance Letters

iw0 Thank-You Letters (After Hire)

RESPONSE TO A CLASSIFIED ADVERTISEMENT

178 Green Street

Birmingham, AL 35294

(205) 555-5555

October 2, 2005

Pat Cummings

Vice President, Editorial

Any Corporation

1146 Main Street

Chicago, IL 60605

RE: Publisher’s Assistant Position

Dear Ms. Cummings:

Your recent advertisement in the Chicago Times interests me, as my experience matches your requirements.

I would appreciate the opportunity to discuss how I might contribute to your organization. I will call your office the week of October 10th to schedule an interview at your convenience. In the mean time, I may be reached at the above listed phone number.

Thank you for your consideration.

Sincerely, Chris

Chris Smith

Enc. resume

178 Green Street

Waterbury, CT 06708

(205) 555-5555

December 5, 2005

Pat Cummings

General Manager

Any Corporation

1140 Main Street

Chicago, IL 60605

Dear Mr. Cummings:

My interest in the position of Masonry Supply Manager (New York Post, November 30) has prompted me to forward my resume for your review and consideration.

During the past ten years, my experience has been concentrated in the masonry and plastering products supply industry with a building materials firm. During my six years as General Manager, I took an old line business, which had undergone several years of poor management, and revised the trend. I upgraded the firm’s image, and customer and vendor relations, which subsequently increased the dollar volume and bottom line profits by 300%.

I am presently looking for a position where my experience will make a positive contribution to the start-up or continuing profitable operation of a business in which I am so well experienced.

I will contact you in a few days to arrange a meeting for further discussion. In the interim, should you require additional information, I may be reached at (203) 555-5555 between 9 A.M. and 5 P.M.

Sincerely,

Chris Smith

Enc. resume

178 Green Street

Tiverton, RI 02878

(401) 555-5555

August 21, 2005

Pat Cummings

Vice President of Public Relations

Any Corporation

1140 Main Street

Chicago, IL 60605

Dear Mr. Cummings:

Please accept this letter as an application for the Events Planner position advertised in the Providence Journal on August 20. My confidential resume is enclosed for your review.

The position described is exactly the opportunity I am looking for. I am confident my six years experience in public relations, coupled with my drive and enthusiasm, would enable me to make significant contribution to your organization.

I believe the most important qualification of an Events Planner is the ability to plan well and soundly, and then to imbue a staff with the spirit of teamwork-in other words, to provide leadership and effective administration. I would describe myself as a well organized, results-oriented, and effective problem-solver.

I welcome the opportunity to meet with you to further discuss my qualifications and your needs. Thank you for your time and consideration.

Sincerely,

Chris Smith

Enc. resume

178 Green Street

Tiverton, RI 02878

(401) 555-5555

October 31, 2005