Customer Service

Web-based order entry for call centers, sales reps, trade shows, and route sales!

Order Entry on a web platform (Offline/Synch also available)
Streamlined order entry process/add customers on the fly
Customer information for your employees to serve your customers quickly and efficiently
Integrated shipping quotes and credit card processing
Inventory level information (in stock/on backorder)
Tailor pages to your business processes
Online access to customer quotes, orders, and invoice history
Auto-prompt upsell and cross-sell based on the initial purchase item, all in an easy-to-use layout

Order Management DashBoard

Equip your Customer Service and Sales People to be more efficient and effective

BirdDog Customer Service allows your employees to provide:

Order Entry
Customer Quotes
Upsell and Cross Sell Suggestions
Accurate Real-Time Freight Quotes
Credit Card Payments
Real-Time Credit Card Authorizations
Existing Order Search or Audits
Emailed Invoices, Orders or Quotes
Credit Memos
Duplicate Orders from Order History
Real-Time Account Balance Checks
Customer Information Updates
Much More!

Order Entry

Simple. Fast. Efficient.

Add Customers on the Fly
Real time Inventory Availability
Multi Price Codes and Discounts Structure
Add or Edit BillTo and ShipTo Information
Credit Card, Checks or OnAccount Terms
PayPal Support
Prompts for Upsell and Cross Sell
Real-Tme Freight Quotes
Quick Order Entry Interface for Catalog or B2B Customers

"CustomerService has been a life saver! The pain and suffering in our Customer Service dept is no more!"

Customer Summary View

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