About Amazon Hub

Amazon Hub is a worldwide network of pickup and return locations. Amazon Hub is looking for partners that have a physical location to offer secure package pickup and return services to Amazon customers; in turn, these partners can benefit from the potential increase in foot traffic and sales which new customers can bring to their location.

Partners have the ability to choose an Amazon Hub program that meets their needs, as well as the needs of their customers. For more information on our programs, see the details below on Locker.

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Locker

Partners hosting an Amazon Locker at their location, provide customers with a secure, self-service way to pick up their Amazon packages. Lockers offer customers a fast, contactless pickup option without the need for interaction with store staff. Lockers are available in a variety of sizes to meet the needs of your location. If you have under-utilised space either inside or outside your business, let’s put it to work.

What is an Amazon Locker?

An Amazon Locker is a specially-designed, metal locker which integrates proprietary Amazon technology to provide customers with a secure, convenient way to pick their Amazon packages at no additional cost. Delivery to a Locker is available for the tens of millions of items sold on Amazon. Using a Locker is easy and secure – after shopping on Amazon, customers proceed to checkout and select an Amazon Locker available in their postcode area as their delivery location. Once a package is ready for pickup, customers receive an e-mail with a barcode and a unique 6-digit code that they’ll use to remove the package from the designated slot.

What happens if a customer has an issue when using a Locker?

Amazon offers customer service 24 hours a day, 7 days a week. The direct Amazon Locker customer service phone number is also printed on every Locker.

How much does it cost to host an Amazon Locker?

Joining our worldwide Amazon Hub network is free of cost. In the case of Lockers, Amazon covers the cost of manufacturing, shipping, installing and maintaining them so you can focus on what you do best: serving the new customers coming through your doors! Please note that a few partners might be required to bear some civil work costs associated with locker installation. This requirement is evaluated on a case to case basis.

What type of customers prefer to pick up their package than have it delivered?

Customers use alternative pickup locations for a variety of reasons, but it’s mainly driven by convenience. Customers tell us they want options, whether it’s a pickup point close to them, in a location that is part of their daily commute, or in a store that has extended opening hours.