WordPress VIP
Enterprise Support
WordPress VIP Support provides a depth of service and WordPress expertise found nowhere else, so you can have the confidence to build better digital experiences.
Working with our expert team means less time worrying about custom code, managing server infrastructure, choosing plugins and integrations—or whether you’re securely positioned for growth. Expect a high-touch, hands-on partnership, committed to meeting your unique needs.
“Bringing in a team that eats, breathes, and sleeps WordPress—that is where the power of WordPress VIP comes from.”
David “Hos” Hostetter, Digital Chief Technology Officer, Al Jazeera
Full platform expertise
Get timely support for both WordPress core software and our cloud platform from the foremost experts. Many members of the team resolving your support tickets are also core contributors to the WordPress open source project.
24/7 support
Use our ticket system to reach our global support engineering team, seven days a week.
WordPress support
Post meta, API calls, Gutenberg blocks, user management, and more—when it comes to WordPress Core software, our support experts have seen and handled it all.
Cloud platform support
Our platform enables WordPress at scale. We’ll help you use it to deliver global digital experiences.
WordPress upgrades
We’ll help keep your sites up to date with the latest features and capabilities as WordPress evolves and work with you on your upgrade plans.
DDoS investigation
We continuously monitor web traffic for suspicious activity to prevent distributed denial-of-service (DDoS) attacks. Seeing suspicious activity yourself? We’ll look into it for you.
VIP platform performance debugging
We’ll examine potential performance issues with the WordPress VIP Platform, and fix them.
“Everything from understanding how your edge servers and your CDN work to how your security teams work and your pen testing works—all of it gave me a sense of calmness to say, ‘Okay. We have a partner who can just go handle this.’”
Andrew Binns, COO, 2020 DNCC
Debugging support
Turbocharge your customer experience with the developer-to-developer assistance your team needs. As part of our Enhanced offering, we can help identify or debug issues to help your team address problems.
Performance debugging
Identify and resolve performance issues as you grow. We’ll help with the debugging process and make sure your technical teams don’t get stuck. With our help, identify problems faster and roll out higher-performing applications.
Deep troubleshooting
Resolve your most vexing issues in a fraction of the time. Our experts collaborate with your development team and bring technical expertise to resolve issues faster.
Application downtime monitoring
Reduce the burden on your technical teams of monitoring applications. We help monitor your application to identify downtime, inform you of the event, and support your team through an appropriate response.
Support for themes and plugins
Get support for the front-end design systems of your digital experiences and every plugin you employ—both third-party and those you develop yourself.
Security review
Leverage our decades of experience running secure WordPress applications at enterprise scale. Ensure specific features you’re implementing aren’t creating security liabilities. If issues do arise, we help identify root causes and potential fixes.
Guidance when you need it
Make the most of our experience. If you encounter issues, are planning or scaling new features, or just need a second set of eyes, tap our expertise to steer development in the right direction.
“…basically it’s like we hired another engineer. We have an extra level of QA on our code now by people who actually know what they’re looking at, which helps a great deal, and was something we were lacking before. So, if we pushed code and broke something then it was our problem. Now we have an extra set of eyes that are looking at it from that perspective, so that helps us a lot with availability and performance.”
Steve Tidwell, Director of Technology, VentureBeat
Trying to contact support?
If you are a customer looking to get in touch with our support team, you can access our support portal here.
