WordPress support by WP Engine
Technical experts at your service
Our award-winning team of experts in WordPress® receive continuous training on the latest WordPress trends, WP Engine technology, and industry best practices. They’re available to help you 24/7.1
The most trusted platform for WordPress
24/7/365 global support
Support for WordPress when you need it most
When you need help, customer support is everything. WP Engine’s trusted experts in WordPress act as an extension of your business and are committed to your success. From pre-launch to go live and beyond, we’re here for you.
Award-winning support
Protect your website
Expert website monitoring
1.5M+ websites receive automated updates and daily backups. We serve 5.2 billion web requests daily and with every bit that passes through our platform it gets smarter and faster for you.
Easy migration & launch support
Free, one step migration with the WP Engine plugin makes it quick and easy to move your site with no downtime. For Premium customers, we offer consultative onboarding.
Guaranteed satisfaction
24/7 global support with a 97% satisfaction rate and no hassle, 60 day money-back guarantee.* When you need help, we are here for you—fast.
Here to protect your business
26B+ cyber attacks blocked every year by our security solutions, with free SSL and platform-level protection.
The experts in WordPress
Our support team is always online
Global support for WordPress
With four global support locations providing website support around the clock to our 200K+ customers in 150+ countries, we deliver expert help in minutes at the scale you expect from the leading platform on WordPress.
Expert support
We help with website maintenance and website support so you can focus on your business. Our team of experts in WordPress is the best in the industry because we provide rigorous training and continuing education to keep our skills sharp.
13-time Stevie® award winners
24/7 phone and chat access to experts in WordPress is just one of the reasons why we have a 96% customer satisfaction score. Additionally, we are the only customer service team in the industry to win international and national recognition for excellence in delighting our customers.
World-class hosting infrastructure
For customers requiring the highest levels of service, we offer Premium Plus support with:
- Dedicated technical account team
- Custom onboarding and free consultative website migrations
- Access to our most experienced support staff via live chat, phone and tickets
- A 99.99% response time SLA
Extensive support documentation
Outside of our chat support, our Support Center is regularly updated with detailed step-by-step documentation on how to resolve the simplest to most complex issues. You’ll also find in-depth articles on product information, best practices, site optimization, and more.
Support your website deserves
- We provide daily backups, WordPress updates, threat detection and blocking, and more.
- We work with you to diagnose site issues and offer proven recommendations for optimization.
- We are available to you anywhere in the world, 24/7. to start resolving issues within minutes.
See how WP Engine empowers
Brands
Red Door Interactive helps luxury kitchen appliance retailer Thermador achieve dramatic performance improvements by migrating its WordPress site to WP Engine’s fully managed platform.
See how WP Engine empowers
Businesses
WP Engine agency partner Frank Digital helps Gregory Jewellers reimagine eCommerce on WordPress and increases time on site engagement by nearly 70%.
See how WP Engine empowers
Agencies
Creative tech agency whiteGREY leverages WP Engine Headless Platform to quickly deliver a competitive pricing tool for Volvo Car Australia.
See how WP Engine empowers
Developers
Leading travel blog rebuilds site leveraging Gutenberg block editor and WP Engine, reducing plugin bloat by 3X and improves page load speed by 6X!
“In the past, we hadn’t received this level of support from hosting providers, but it’s why we were confident throughout the process with WP Engine. We knew from the start that we’d get the level of support we need as we grow.”
“WP Engine’s platform provides us with significant performance gains, but more importantly, our WP Engine team has been an amazing partner for Microsoft. This allows our teams to focus more on our core functions, without the worry of scale, security, or performance.”
“WP Engine has such great staff and help with onboarding is the most important phase. This was the easiest site migration I’ve ever had to do.”
“We chose to build on WP Engine’s platform because it goes well beyond hosting and allows our team to focus on site design and storytelling, knowing that site performance and security are already taken care of.”
Support for WordPress
FAQ
60 day money-back guarantee: We’re so confident that you’ll love our products and services that we’re offering a 60 day money-back guarantee. If you’re unsatisfied for any reason, you can request a refund anytime within the first 60 days and we’ll refund your plan fees paid. You must request your refund as part of your cancellation notice to qualify for a refund. Please note: All new Startup, Professional, Growth, and Scale plans are included in the 60-day money back guarantee. All other premium and custom plans are not included.
* First year pricing and associated coupons are valid for new customers purchasing Startup, Professional, Growth, and Scale plans only. Cannot be used with other offers and is not valid for upgrades, renewals or any other product purchase. Offer can only be redeemed once upon signup.