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WO2015058653A1 - 故障诊断的方法、设备及系统 - Google Patents

故障诊断的方法、设备及系统 Download PDF

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Publication number
WO2015058653A1
WO2015058653A1 PCT/CN2014/088837 CN2014088837W WO2015058653A1 WO 2015058653 A1 WO2015058653 A1 WO 2015058653A1 CN 2014088837 W CN2014088837 W CN 2014088837W WO 2015058653 A1 WO2015058653 A1 WO 2015058653A1
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WO
WIPO (PCT)
Prior art keywords
home gateway
gateway device
terminal
nms
fault diagnosis
Prior art date
Application number
PCT/CN2014/088837
Other languages
English (en)
French (fr)
Inventor
宋臣
Original Assignee
华为终端有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 华为终端有限公司 filed Critical 华为终端有限公司
Priority to EP14856767.0A priority Critical patent/EP3048759B1/en
Priority to US15/031,812 priority patent/US10153957B2/en
Publication of WO2015058653A1 publication Critical patent/WO2015058653A1/zh

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H04L43/50—Testing arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H04L43/08—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
    • H04L43/0823—Errors, e.g. transmission errors
    • H04L43/0847—Transmission error
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W12/00—Security arrangements; Authentication; Protecting privacy or anonymity
    • H04W12/06—Authentication

Definitions

  • the present invention relates to the field of communications, and in particular, to a method, device and system for fault diagnosis.
  • the home gateway device is a network device located inside the home, and its function is to enable various network devices in the home to obtain Internet services or to enable these network devices to communicate with each other.
  • the home gateway device fails, if the fault cannot be eliminated in time, the network device in the home cannot connect to the network normally. Therefore, after the home gateway device fails, it is necessary to timely diagnose the fault of the home gateway device to ensure normal operation of the network device in the home.
  • the first method is: when the user finds that the home gateway is faulty, the user contacts the operator, and the operator controls the NMS (Network Management).
  • Syetem network management system
  • Syetem network management system
  • the second method is: the user contacts the operator, The operator arranges relevant personnel to manually diagnose the fault of the home gateway device.
  • the user needs to contact the operator to trigger the fault diagnosis, for the operator. While the dependence is relatively large, the fault cannot be diagnosed in time, and the efficiency of diagnosing the fault of the home gateway device is low.
  • the second method for diagnosing the fault of the home gateway device if the operator arranges the relevant personnel to manually diagnose the home gateway device, the number of the home gateway is large, and it is difficult to meet the maintenance and management requirements of the home network. The accurate and timely diagnosis of the home gateway device can result in a low efficiency in diagnosing the failure of the home gateway device.
  • a dedicated technician is required to perform on-site service to diagnose the home gateway device, which wastes human resources and enables the user to maintain the home gateway. The cost of the equipment is also high.
  • embodiments of the present invention provide a method, device, and system for fault diagnosis.
  • the technical solution is as follows:
  • a method of fault diagnosis comprising:
  • the method further includes:
  • the wireless connection is not successfully performed with the home gateway device, remotely connect with the network management system NMS, and after successfully connecting to the NMS, send a diagnosis request to the NMS, so that the NMS will
  • the diagnosis request is forwarded to the home gateway device, and the home gateway device performs fault diagnosis, and receives a fault diagnosis result sent by the home gateway device;
  • the method further includes:
  • the fault diagnosis result includes network configuration information
  • the method further includes:
  • a method for fault diagnosis comprising:
  • the fault diagnosis result is returned to the terminal.
  • the method further includes:
  • the fault diagnosis result includes network configuration information, where the method further includes:
  • the verification configuration information is returned to the terminal by the network management system NMS after verifying the network configuration information.
  • the method further includes:
  • the device that sends the diagnosis request is authenticated, and after the authentication is passed, the step of performing fault diagnosis according to the diagnosis request is performed.
  • a terminal where the terminal includes:
  • a first connection module configured to perform a wireless connection with a home gateway device in the local area network
  • a first sending module configured to send a diagnosis request to the home gateway device when the wireless connection is successfully performed with the home gateway device, so that the home gateway device performs fault diagnosis according to the diagnosis request;
  • the first receiving module is configured to receive a fault diagnosis result returned by the home gateway device.
  • the terminal further includes:
  • a second connection module configured to perform a remote connection with the network management system NMS when the wireless connection with the home gateway device is not successfully performed
  • a second sending module configured to send a diagnostic request to the NMS after the remote connection is successfully performed with the NMS, so that the NMS forwards the diagnostic request to the home gateway device, where the home gateway device performs Troubleshooting, and receiving a fault diagnosis result sent by the home gateway device;
  • the second receiving module is configured to receive the fault diagnosis result forwarded by the NMS.
  • the terminal further includes:
  • a third connection module configured to remotely connect with the network management system NMS;
  • the first forwarding module is configured to forward the fault diagnosis result to the NMS after successfully connecting to the NMS.
  • the fault diagnosis result includes network configuration information
  • the terminal further includes:
  • a third receiving module configured to receive verification configuration information returned by the network management system NMS after verifying the network configuration information
  • a second forwarding module configured to forward the verification configuration information to the home gateway device
  • the fourth receiving module is configured to receive a network test result returned by the home gateway device after performing network testing according to the verification configuration information.
  • a home gateway device where the device includes:
  • a first connection module configured to perform a wireless connection with a terminal in the local area network
  • a first receiving module configured to receive a diagnostic request sent by the terminal after successfully performing a wireless connection with the terminal
  • a diagnosis module configured to perform fault diagnosis according to the diagnosis request sent by the terminal
  • the first return module is configured to return the fault diagnosis result to the terminal.
  • the device further includes:
  • a second receiving module configured to receive a diagnostic request forwarded by the network management system NMS when the terminal is not successfully connected to the terminal, where the diagnostic request is sent by the terminal to the NMS;
  • the diagnosis module is further configured to perform fault diagnosis according to the diagnosis request forwarded by the NMS;
  • the first sending module is configured to send the fault diagnosis result to the NMS, and the NMS forwards the fault diagnosis result to the terminal.
  • the fault diagnosis result includes network configuration information
  • the device further includes:
  • a third receiving module configured to receive the verification configuration information forwarded by the terminal
  • a second returning module configured to return a network test result to the terminal after performing network testing according to the verification configuration information
  • the verification configuration information is returned to the terminal by the network management system NMS after verifying the network configuration information.
  • the device further includes:
  • An authentication module configured to authenticate a device that sends the diagnosis request
  • the diagnosis module is further configured to perform a step of performing fault diagnosis according to the diagnosis request after the authentication is passed.
  • a fifth aspect provides a system for fault diagnosis, where the system includes: a terminal and a home gateway device;
  • the terminal is the terminal according to the above third aspect
  • the home gateway device is the device of the above fourth aspect.
  • the technical solution provided by the embodiment of the present invention sends a diagnosis request to the home gateway device after the terminal successfully connects to the home gateway device in the local area network, so that the home gateway device performs fault diagnosis according to the diagnosis request, and returns the fault diagnosis result to the terminal.
  • the terminal ensures that when the home gateway device fails, the user can obtain the fault condition of the home gateway device through the terminal located in the same local area network as the home gateway device, without relying on the NMS, not only timely Troubleshoot, thereby improving the efficiency of diagnosing home gateway devices, and also saving the human resources of the operation and maintenance home gateway device and reducing the cost of using the home gateway device.
  • Embodiment 1 is a flowchart of a method for fault diagnosis according to Embodiment 1 of the present invention
  • Embodiment 3 is a flowchart of a method for fault diagnosis provided by Embodiment 2 of the present invention.
  • FIG. 5 is a flowchart of a method for fault diagnosis according to Embodiment 4 of the present invention.
  • Embodiment 6 is a flowchart of a method for fault diagnosis provided by Embodiment 5 of the present invention.
  • FIG. 7 is a schematic structural diagram of a terminal according to Embodiment 6 of the present invention.
  • FIG. 8 is a schematic structural diagram of a home gateway device according to Embodiment 7 of the present invention.
  • Embodiment 8 of the present invention is a schematic structural diagram of a system for fault diagnosis according to Embodiment 8 of the present invention.
  • FIG. 10 is a schematic structural diagram of a terminal according to Embodiment 9 of the present invention.
  • FIG. 11 is a schematic structural diagram of a home gateway device according to Embodiment 10 of the present invention.
  • the embodiment of the invention provides a method for fault diagnosis, which can trigger the diagnosis of the fault of the home gateway device located in the local area network by using the terminal in the local area network.
  • a method flow package provided by an embodiment of the present invention is taken as an example of a method for performing a method provided by an embodiment of the present invention.
  • the method further includes:
  • the remote connection with the NMS is performed, and after the remote connection with the NMS is successfully performed, a diagnosis request is sent to the NMS, so that the NMS forwards the diagnosis request to the home gateway device, and the home gateway device performs the remote connection. Troubleshoot and receive the fault diagnosis result sent by the home gateway device;
  • the method further includes:
  • the fault diagnosis result includes network configuration information, and the method further includes:
  • the verification configuration information is forwarded to the home gateway device, and the network test result returned by the home gateway device after performing the network test according to the verification configuration information is received.
  • the method of the method provided by the embodiment of the present invention is as follows:
  • 201 Perform a wireless connection with a terminal in the local area network, and after successfully performing a wireless connection with the terminal, receive a diagnosis request sent by the terminal;
  • the method further includes: receiving a diagnosis request forwarded by the network management system NMS when the terminal is not successfully connected to the terminal, wherein the diagnosis request is sent by the terminal to the NMS;
  • the fault diagnosis is performed according to the diagnostic request forwarded by the NMS, and the fault diagnosis result is sent to the NMS, and the fault diagnosis result is forwarded by the NMS to the terminal.
  • the fault diagnosis result includes network configuration information, and the method further includes:
  • the verification configuration information is returned to the terminal by the network management system NMS to verify the network configuration information.
  • the method further includes:
  • the device that sends the diagnosis request is authenticated, and after the authentication is passed, the step of performing fault diagnosis according to the diagnosis request is performed.
  • the method provided by the embodiment of the present invention sends a diagnosis request to the home gateway device after the terminal successfully connects to the home gateway device in the local area network, so that the home gateway device performs fault diagnosis according to the diagnosis request, and returns the fault diagnosis result to the terminal.
  • the terminal ensures that when the home gateway device fails, the user can obtain the fault condition of the home gateway device through the terminal located in the same local area network as the home gateway device, without relying on the NMS, not only can timely eliminate the fault, thereby improving the diagnosis of the home.
  • the efficiency of the gateway device also saves the human resources of the operation and maintenance home gateway device and reduces the cost of the user using the home gateway device.
  • the operator of the home gateway device can collect and analyze the fault of the home gateway device, so that the home gateway device can be optimized and improved subsequently.
  • the terminal may send a diagnosis request to the NMS, and the NMS forwards the diagnosis request to the home gateway device, triggers the home gateway device to diagnose the fault, and obtains the fault.
  • the fault diagnosis result is returned to the NMS, and the fault diagnosis result is returned to the terminal by the NMS, so that the terminal user can obtain the fault of the home gateway device without relying on human resources even if the terminal cannot wirelessly connect with the home gateway device.
  • the human resources of the operation and maintenance home gateway device are saved, and the cost of using the home gateway device is reduced, and the efficiency of diagnosing the home gateway device is improved.
  • the embodiment of the present invention provides a method for fault diagnosis.
  • the method process provided by the embodiment of the present invention includes:
  • the terminal performs a wireless connection with a home gateway device in the local area network.
  • the method provided by the embodiment of the present invention supports triggering the home gateway device for fault diagnosis by the terminal located in the same local area network as the home gateway device, and the terminal performs fault diagnosis for triggering the home gateway device. Need to be with the LAN
  • the home gateway device wirelessly connects and triggers a subsequent troubleshooting process after a successful connection.
  • the method for performing the wireless connection between the terminal and the home gateway device in the local area network is not limited in the embodiment of the present invention. In specific implementation, the method includes, but is not limited to, the wireless device and the home gateway device in a WIFI (Wireless Fidelity) manner. connection.
  • WIFI Wireless Fidelity
  • the terminal may first send a connection request to the home gateway device, where the connection request carries the user name and password for the terminal to wirelessly connect with the home gateway device, and the home gateway device receives After the connection request, the connection request is parsed, and the user name and password carried in the connection request are obtained, and the parsed user and password are compared with the configured user name and password in the storage structure, if both are consistent, Then, it can be judged that the terminal can perform WIFI connection, and the WIFI signal is sent to the terminal to communicate with the terminal; if there is an inconsistency between the username and the password, it is determined that the terminal cannot perform WIFI connection with the terminal.
  • the terminal and the home gateway device may also use other methods for the WIFI connection, which is not specifically limited in this embodiment of the present invention.
  • the terminal when the terminal is wirelessly connected to the home gateway device in the local area network, if the terminal and the home gateway device are in a solid line, the terminal can successfully cooperate with the home gateway device. A wireless connection is made. If it is a dotted line, it indicates that the terminal and the home gateway device cannot successfully make a wireless connection.
  • the terminal After the terminal successfully performs wireless connection with the home gateway device, the terminal triggers the home gateway device to perform fault diagnosis by sending a diagnosis request to the home gateway device.
  • the terminal There are a plurality of manners for the terminal to send a diagnosis request to the home gateway device, which is not limited in the embodiment of the present invention.
  • an App can be installed on the terminal, and the App is specifically used to obtain a fault condition of the home gateway device.
  • the manner in which the terminal sends the diagnosis request to the home gateway device includes, but is not limited to, after the application is started, a service option list pops up, and the list includes an option of “trigger diagnosis”.
  • the terminal sends a diagnosis request to the home gateway device by detecting that the option of "trigger diagnosis" is selected.
  • the home gateway device receives the diagnosis request sent by the terminal, and performs fault diagnosis according to the diagnosis request sent by the terminal, to obtain a fault diagnosis result.
  • the fault diagnosis is performed according to the diagnosis request, and the fault diagnosis result is obtained.
  • the embodiment of the present invention does not limit the manner in which the home gateway device receives the diagnosis request sent by the terminal.
  • the manner in which the home gateway device performs the fault diagnosis according to the diagnosis request sent by the terminal and obtains the fault diagnosis result is also not limited in the embodiment of the present invention. For example, after receiving the diagnostic request, the home gateway device performs fault diagnosis by detecting all internal hardware components or software configuration parameters, and obtains a fault diagnosis result of the faulty component or parameter.
  • the home gateway device further includes: authenticating the terminal that sends the diagnosis request.
  • the home gateway device may perform authentication on the terminal that sends the diagnosis request.
  • the home gateway device may send a verification code to the terminal to authenticate the terminal.
  • the home gateway device may also request the terminal to provide the identity of the terminal.
  • the identification identifier is used, and the home gateway device authenticates the terminal according to the identity identification identifier.
  • the home gateway device may also use other methods to authenticate the terminal that sends the diagnosis request, which is not specifically limited in this embodiment of the present invention.
  • the home gateway device returns the fault diagnosis result to the terminal.
  • the home gateway device performs fault diagnosis according to the diagnosis request sent by the terminal, and the home gateway device returns the fault diagnosis result to the terminal, so that the home gateway device returns the fault diagnosis result to the terminal.
  • the user corresponding to the terminal can obtain the fault condition of the home gateway device through the fault diagnosis result.
  • the manner in which the home gateway device returns the fault diagnosis result to the terminal is not specifically limited in the embodiment of the present invention.
  • the terminal receives the fault diagnosis result returned by the home gateway device.
  • the terminal After the home gateway device returns the fault diagnosis result to the terminal, the terminal receives the fault diagnosis result returned by the home gateway device to clarify the fault condition of the home gateway device.
  • the manner in which the terminal receives the fault diagnosis result returned by the home gateway device is not specifically limited in the embodiment of the present invention.
  • the terminal in order to enable the user corresponding to the terminal to obtain the fault diagnosis result of the home gateway device, after receiving the fault diagnosis result returned by the home gateway device, the terminal further includes displaying the fault diagnosis result.
  • the manner in which the terminal displays the fault diagnosis result is not specifically limited in the embodiment of the present invention.
  • the terminal performs a remote connection with the NMS, and after successfully connecting to the NMS, forwards the fault diagnosis result to the NMS.
  • This step is a preferred step.
  • the terminal may remotely connect with the NMS after receiving the fault diagnosis result returned by the home gateway device, and forward the fault diagnosis result to the NMS after successfully connecting with the NMS. .
  • the operator can know the fault condition of the home gateway device through the NMS.
  • the method for remotely connecting the terminal to the NMS includes, but is not limited to, remote connection through a 3G (3rd-generation, 3rd generation mobile communication technology) or 4G (3th-generation, 4th generation mobile communication technology) network.
  • the manner of forwarding the fault diagnosis result to the NMS after the terminal is successfully connected to the NMS is not limited in the embodiment of the present invention.
  • the method provided by the embodiment of the present invention sends a diagnosis request to the home gateway device after the terminal successfully connects to the home gateway device in the local area network, so that the home gateway device performs fault diagnosis according to the diagnosis request, and returns the fault diagnosis result to the terminal.
  • the terminal ensures that when the home gateway device fails, the user can obtain the fault condition of the home gateway device through the terminal located in the same local area network as the home gateway device, without relying on the NMS, not only can timely eliminate the fault, thereby improving the diagnosis of the home.
  • the efficiency of the gateway device also saves the human resources of the operation and maintenance home gateway device and reduces the cost of the user using the home gateway device.
  • the subsequent forwarding of the diagnosis result to the NMS ensures that the operator of the home gateway device can collect and analyze the fault of the home gateway device, so that the optimization and improvement of the home gateway device can be implemented subsequently.
  • the embodiment of the present invention provides a method for fault diagnosis.
  • the method process provided by the embodiment of the present invention includes:
  • the terminal performs a wireless connection with a home gateway device in the local area network.
  • the principle of the step is the same as the principle of the step 301 in the second embodiment.
  • the terminal If the terminal does not successfully connect to the home gateway device, the terminal performs a remote connection with the NMS, and after successfully connecting to the NMS, sends a diagnosis request to the NMS.
  • the terminal when the home gateway device fails, there is a possibility that the terminal cannot make a wireless connection with the terminal.
  • the terminal does not successfully connect to the home gateway device wirelessly, in order to be able to Knowing the fault condition of the home gateway device can be implemented by means of the operator's NMS.
  • the terminal can remotely connect with the NMS, and after successfully connecting with the NMS, send a diagnostic request to the NMS to trigger the NMS to interact with the home gateway device to obtain a fault condition.
  • the method of remotely connecting the terminal to the NMS refer to the manner in which the terminal and the NMS are remotely connected in the step 306 in the second embodiment, and details are not described herein again.
  • the manner in which the terminal sends a diagnostic request to the NMS is also not specifically limited in the embodiment of the present invention.
  • the terminal can switch to the 3G/4G networking mode, launch the App installed on it, select the remote connection with the NMS in the App, and trigger the sending of the diagnostic request to the NMS when selecting the remote connection with the NMS.
  • the terminal when the terminal sends a diagnosis request to the NMS, the terminal may carry the identifier of the home gateway device in the diagnosis request, so that the NMS can determine which home gateway device initiates the diagnosis request.
  • the NMS forwards the diagnosis request to the home gateway device.
  • the NMS needs to forward the diagnostic request to the home gateway device.
  • the manner in which the NMS forwards the diagnostic request to the home gateway device is not limited in the embodiment of the present invention.
  • the principle is the same as the manner in which the terminal sends a diagnostic request to the home gateway device in the step 302 of the second embodiment.
  • step 302 in the second embodiment refer to step 302 in the second embodiment. The content of this will not be repeated here.
  • the home gateway device receives the diagnosis request, performs fault diagnosis according to the diagnosis request, obtains the fault diagnosis result, and returns the fault diagnosis result to the NMS.
  • the principle that the home gateway device receives the diagnosis request, performs the fault diagnosis according to the diagnosis request, and obtains the fault diagnosis result is the same as the diagnosis request sent by the home gateway device receiving terminal in step 303 in the second embodiment, and performs the diagnosis request according to the terminal.
  • the fault diagnosis result is the same.
  • the principle that the home gateway device returns the fault diagnosis result to the NMS is the same as the home gateway device returns the fault diagnosis result to the terminal in step 304 in the second embodiment.
  • the content of step 304 in the second embodiment and details are not described herein.
  • the home gateway device further includes: authenticating the NMS that forwards the diagnosis request. After the authentication is passed, the steps of troubleshooting according to the diagnostic request are performed.
  • the home gateway device can authenticate the NMS that forwards the diagnostic request. For example, the home gateway device can send a verification code to the NMS that forwards the diagnostic request to the NMS.
  • the home gateway device may also request the NMS to provide an identity identifier of the NMS, and the home gateway device authenticates the NMS according to the identity identifier.
  • the home gateway device may also use other methods to authenticate the NMS that forwards the diagnosis request, which is not specifically limited in this embodiment of the present invention.
  • the NMS receives the fault diagnosis result returned by the home gateway device, and forwards the fault diagnosis result to the terminal.
  • the NMS forwards the failure diagnosis result to the terminal.
  • the manner of the fault diagnosis result returned by the NMS receiving the home gateway device and the method for forwarding the fault diagnosis result to the terminal are not specifically limited in the embodiment of the present invention.
  • the terminal receives the fault diagnosis result forwarded by the NMS.
  • the principle of the step is the same as the principle of the fault diagnosis result returned by the terminal in the step 305 of the second embodiment.
  • the principle of the step is the same as the principle of the fault diagnosis result returned by the terminal in the step 305 of the second embodiment.
  • the terminal in order to enable the user corresponding to the terminal to obtain the fault diagnosis result of the home gateway device, after receiving the fault diagnosis result returned by the home gateway device, the terminal further includes displaying the fault diagnosis result.
  • the manner in which the terminal displays the fault diagnosis result is not specifically limited in the embodiment of the present invention.
  • the terminal when the terminal is not successfully connected to the home gateway device in the local area network, the terminal may send a diagnosis request to the NMS, and the NMS may forward the diagnosis request to the home gateway device to trigger the failure of the home gateway device.
  • the fault diagnosis result is returned to the NMS, and the fault diagnosis result is returned to the terminal by the NMS, so that the terminal user can be independent of the human resource even if the terminal cannot wirelessly connect with the home gateway device.
  • the fault condition of the home gateway device is obtained, which saves the human resources of the operation and maintenance home gateway device, reduces the cost of the user using the home gateway device, and improves the efficiency of diagnosing the home gateway device.
  • the embodiment of the present invention provides a method for fault diagnosis.
  • the method process provided by the embodiment of the present invention includes:
  • the terminal performs a wireless connection with a home gateway device in the local area network.
  • the principle of the step is the same as the principle of the step 301 in the second embodiment.
  • the principle of the step is the same as the principle of the step 302 in the second embodiment.
  • the home gateway device receives the diagnosis request sent by the terminal, and performs fault diagnosis according to the diagnosis request sent by the terminal, to obtain a fault diagnosis result, where the fault diagnosis result includes network configuration information.
  • the home gateway device receives the diagnosis request sent by the terminal, and performs fault diagnosis according to the diagnosis request sent by the terminal.
  • the principle of obtaining the fault diagnosis result is the same as the principle of step 303 in the second embodiment. For details, refer to the steps in the second embodiment. The specific content of 303 will not be described here.
  • the network configuration information is included in the fault diagnosis result, and the network configuration information is the online information configured by the current home gateway device.
  • the embodiment of the present invention does not limit the specific content of the network configuration information.
  • the network configuration information includes, but is not limited to, an account and a password for the user to access the Internet.
  • the network configuration information may also include a router PVC (Permanent Virtual Circuit) information, etc., and the specific content of the router PVC information is also not limited in the embodiment of the present invention.
  • the home gateway device returns a fault diagnosis result to the terminal, where the fault diagnosis result includes network configuration information.
  • the principle that the home gateway device returns the fault diagnosis result to the terminal is the same as the principle that the home gateway device returns the fault diagnosis result to the terminal in step 304 in the second embodiment.
  • the principle that the home gateway device returns the fault diagnosis result to the terminal in step 304 in the second embodiment is the same as the principle that the home gateway device returns the fault diagnosis result to the terminal in step 304 in the second embodiment.
  • the specific step 304 in the second embodiment refer to the specific step 304 in the second embodiment. The content will not be described here.
  • the network configuration information is included in the fault diagnosis result when the fault diagnosis result is returned to the terminal.
  • the content of the specific network configuration information returned by the home gateway device to the terminal is not specifically limited in the embodiment of the present invention. For example, it still includes but is not limited to the account number, password, and router PVC information of the Internet.
  • the terminal receives the fault diagnosis result sent by the home gateway device, and forwards the fault diagnosis result to the NMS.
  • the terminal receives the fault diagnosis result sent by the home gateway device and includes the fault diagnosis result.
  • Network configuration information The manner in which the terminal receives the fault diagnosis result sent by the home gateway device is not specifically limited in the embodiment of the present invention.
  • the terminal since the user accesses the network through the terminal, the key parameter information of the Internet is negotiated between the terminal and the operator. Therefore, after receiving the fault diagnosis result sent by the home gateway device, the terminal confirms the key network configuration information configured on the home gateway device. If it is correct, the terminal forwards the fault diagnosis result to the NMS, so that the NMS can verify the accuracy of the network configuration information included in the fault diagnosis result.
  • the manner in which the terminal forwards the fault diagnosis result to the NMS is not specifically limited in the embodiment of the present invention.
  • the NMS verifies the network configuration information included in the fault diagnosis result, and returns the verification configuration information to the terminal after obtaining the verification configuration information.
  • the NMS After the terminal forwards the network configuration information to the NMS, the NMS verifies the network configuration information and obtains the verification configuration information. In addition, in order to enable the user corresponding to the terminal to access the Internet normally, the NMS returns verification configuration information to the terminal.
  • the NMS can verify the network configuration information and obtain the configuration information. There are many ways to check the configuration information. For example, the NMS can compare the received network configuration information with the network configuration information pre-stored in the NMS. The configuration information corrects the network configuration information and uses the corrected network configuration information as the verification configuration information.
  • the NMS can also perform the verification of the network configuration information in other manners and obtain the verification configuration information, which is not specifically limited in the embodiment of the present invention.
  • the manner in which the NMS returns the verification configuration information to the terminal is also not specifically limited in the embodiment of the present invention.
  • the terminal receives the verification configuration information returned by the NMS to verify the network configuration information, and forwards the verification configuration information to the home gateway device.
  • the terminal in order to enable the home gateway device to configure the verification configuration information that is consistent with the network configuration information on the NMS side, after receiving the verification configuration information returned by the NMS, the terminal forwards the verification configuration information to the home gateway device.
  • the manner in which the terminal receives the verification configuration information returned by the NMS and the manner in which the terminal forwards the verification configuration information to the home gateway device is not specifically limited in the embodiment of the present invention.
  • the home gateway device receives the verification configuration information forwarded by the terminal, and performs network testing according to the verification configuration information, and returns a network test result to the terminal.
  • the home gateway device After the terminal forwards the verification configuration information to the home gateway device, the home gateway device receives the verification configuration information forwarded by the terminal, and performs network test according to the verification configuration information, so as to determine whether the normal configuration is normal according to the verification configuration information. Connected to the network. After obtaining the network test result, the network test result is returned to the terminal, so that the user corresponding to the terminal can clearly determine whether the network can be normally connected.
  • the process of the home gateway device performing the network test according to the verification configuration information includes, but is not limited to, reconfiguring the internal network configuration information according to the verification configuration information after receiving the verification configuration information. After the network configuration information is reconfigured, the current network status is tested. If the network is normal, the verification configuration information from the NMS is correct, and the normal test result is returned to the terminal. If the test still fails to access the Internet at this time, Return the test result of the network abnormality to the terminal.
  • the manner in which the home gateway device receives the verification configuration information forwarded by the terminal, the manner in which the network test is performed according to the verification configuration information, and the manner in which the network test result is returned to the terminal are not specifically limited in the embodiment of the present invention.
  • the terminal receives the network test result returned by the home gateway device after performing the network test according to the verification configuration information.
  • the embodiment of the present invention does not specifically limit the manner in which the terminal receives the network test result returned by the home gateway device after performing the network test according to the verification configuration information.
  • the terminal further includes displaying the network test result after receiving the network test result returned by the home gateway device.
  • the manner in which the terminal displays the network test result is not specifically limited in the embodiment of the present invention.
  • the method provided by the embodiment of the present invention sends a diagnosis request to the home gateway device after the terminal successfully performs wireless connection with the home gateway device in the local area network, so that the home gateway device performs fault diagnosis according to the diagnosis request, and the diagnosis is that the current time cannot be normal.
  • the terminal forwards the fault diagnosis result to the NMS, so that the NMS checks the network configuration information included in the fault diagnosis result to obtain the verification configuration information, and then sends the configuration information.
  • the terminal is forwarded to the home gateway device by the terminal to ensure that when the home gateway device fails to access the network due to the failure of the network configuration information, the terminal can obtain the verification configuration information by interacting with the home gateway device and the NMS to eliminate the fault. Not only can the faults be eliminated in time, thereby improving the efficiency of diagnosing the home gateway device, and also saving the human resources of the operation and maintenance home gateway device and reducing the cost of the user using the home gateway device.
  • the embodiment of the present invention provides a method for fault diagnosis.
  • the method process provided by the embodiment of the present invention includes:
  • the terminal performs a wireless connection with a home gateway device in the local area network.
  • the principle of the step is the same as the principle of the step 301 in the second embodiment.
  • the terminal does not successfully connect to the home gateway device, perform a remote connection with the NMS, and send a diagnostic request to the NMS after successfully connecting to the NMS.
  • the principle of the step is the same as the principle of the step 402 in the third embodiment.
  • the NMS forwards the diagnosis request to the home gateway device.
  • the principle of the step is the same as the principle of the step 403 in the third embodiment.
  • the home gateway device performs fault diagnosis, and returns a fault diagnosis result to the NMS, where the fault diagnosis result includes network configuration information.
  • the principle of the step is the same as the principle of the step 404 in the third embodiment.
  • the principle of the step is the same as the principle of the step 404 in the third embodiment.
  • the NMS verifies the network configuration information included in the fault diagnosis result, and returns the verification configuration information to the terminal after obtaining the verification configuration information.
  • the principle of the step is the same as the principle of the step 506 in the fourth embodiment.
  • the terminal receives the verification configuration information returned by the NMS to verify the network configuration information, and forwards the verification configuration information to the home gateway device.
  • the principle of the step is the same as the principle of the step 507 in the fourth embodiment.
  • the home gateway device receives the terminal forwarding verification configuration information, and performs network testing according to the verification configuration information, and returns a network test result to the terminal.
  • the principle of the step is the same as the principle of the step 508 in the fourth embodiment.
  • the terminal receives the network test result returned by the home gateway device after performing the network test according to the verification configuration information.
  • the principle of the step is the same as the principle of the step 509 in the fourth embodiment.
  • the terminal when the terminal is not successfully connected to the home gateway device in the local area network, the terminal may send a diagnosis request to the NMS, and the NMS will diagnose the request. After forwarding to the home gateway device, the home gateway device is triggered to diagnose the fault. When the home gateway device is diagnosed and cannot access the network, the fault diagnosis result is returned to the NMS, and the fault diagnosis result includes the network configuration information, and the fault diagnosis result is determined by the NMS. After the network configuration information included in the verification is verified, the verification configuration information is returned to the terminal, so that the terminal user can fail the home gateway device without relying on human resources even if the terminal cannot wirelessly connect with the home gateway device. The timely elimination eliminates the human resources of the operation and maintenance home gateway device, reduces the cost of the user's use of the home gateway device, and improves the efficiency of diagnosing the home gateway device.
  • the embodiment of the present invention provides a terminal, which is used to perform the functions performed by the terminal in the foregoing Embodiments 1 to 5.
  • the terminal includes:
  • the first connection module 701 is configured to perform a wireless connection with a home gateway device in the local area network;
  • the first sending module 702 is configured to: when the wireless connection is successfully performed with the home gateway device, send a diagnosis request to the home gateway device, so that the home gateway device performs fault diagnosis according to the diagnosis request;
  • the first receiving module 703 is configured to receive a fault diagnosis result returned by the home gateway device.
  • the terminal further includes:
  • a second connection module configured to perform a remote connection with the network management system NMS when the wireless connection is not successfully performed with the home gateway device;
  • a second sending module configured to send a diagnostic request to the NMS after the remote connection with the NMS is successfully performed, so that the NMS forwards the diagnostic request to the home gateway device, performs fault diagnosis by the home gateway device, and receives fault diagnosis sent by the home gateway device. result;
  • the second receiving module is configured to receive a fault diagnosis result forwarded by the NMS.
  • the terminal further includes:
  • a third connection module configured to remotely connect with the network management system NMS;
  • the first forwarding module is configured to forward the fault diagnosis result to the NMS after successfully connecting to the NMS.
  • the fault diagnosis result includes network configuration information
  • the terminal further includes:
  • a third receiving module configured to receive verification configuration information returned by the network management system NMS after verifying the network configuration information
  • a second forwarding module configured to forward the verification configuration information to the home gateway device
  • a fourth receiving module configured to receive, by the home gateway device, network measurement according to the verification configuration information Network test results returned after the test.
  • the terminal After successfully connecting to the home gateway device in the local area network, the terminal provided by the embodiment of the present invention sends a diagnosis request to the home gateway device, so that the home gateway device performs fault diagnosis according to the diagnosis request, and returns the fault diagnosis result to the terminal.
  • the user can obtain the fault of the home gateway device through the terminal located in the same local area network as the home gateway device, without relying on the NMS, not only can timely eliminate the fault, thereby improving the diagnosis of the home gateway.
  • the efficiency of the device but also saves the human resources of the operation and maintenance of the home gateway device, reducing the cost of the user using the home gateway device.
  • the subsequent forwarding of the diagnosis result to the NMS ensures that the operator of the home gateway device can collect and analyze the fault of the home gateway device, so that the optimization and improvement of the home gateway device can be implemented subsequently.
  • the terminal may send a diagnosis request to the NMS, and the NMS forwards the diagnosis request to the home gateway device, triggering the home gateway device to diagnose the fault and obtain the fault.
  • the fault diagnosis result is returned to the NMS, and the fault diagnosis result is returned to the terminal by the NMS, so that the terminal user can obtain the fault condition of the home gateway device without relying on human resources even if the terminal cannot wirelessly connect with the home gateway device.
  • the utility model saves the human resources of the operation and maintenance home gateway device, reduces the cost of the user using the home gateway device, and improves the efficiency of diagnosing the home gateway device.
  • the embodiment of the invention provides a home gateway device, which is used to perform the functions performed by the home gateway device in the first embodiment to the fifth embodiment.
  • the home gateway device includes:
  • the first connection module 801 is configured to perform a wireless connection with a terminal in the local area network
  • the first receiving module 802 is configured to: after successfully performing a wireless connection with the terminal, receive a diagnosis request sent by the terminal;
  • the diagnosis module 803 is configured to perform fault diagnosis according to the diagnosis request sent by the terminal;
  • the first returning module 804 is configured to return the fault diagnosis result to the terminal.
  • the device further includes:
  • a second receiving module configured to receive a diagnostic request forwarded by the NMS when the terminal is not successfully connected to the terminal, where the diagnostic request is sent by the terminal to the NMS;
  • the diagnosis module is further configured to perform fault diagnosis according to the diagnostic request forwarded by the NMS;
  • the first sending module is configured to send the fault diagnosis result to the NMS, and the NMS forwards the fault diagnosis result to the terminal.
  • the fault diagnosis result includes network configuration information
  • the device further includes:
  • a third receiving module configured to receive verification configuration information forwarded by the terminal
  • a second returning module configured to return a network test result to the terminal after performing network testing according to the verification configuration information
  • the verification configuration information is returned to the terminal by the network management system NMS to verify the network configuration information.
  • the device further includes:
  • An authentication module configured to authenticate a device that sends a diagnostic request
  • the diagnosis module is further configured to perform a step of performing fault diagnosis according to the diagnosis request after the authentication is passed.
  • the home gateway device After successfully connecting to the home gateway device in the local area network, the home gateway device provided by the embodiment of the present invention receives the diagnosis request sent by the terminal, and performs fault diagnosis according to the diagnosis request to obtain the fault diagnosis result, and then returns the fault diagnosis result. To the terminal, it is ensured that when the home gateway device fails, the user can obtain the fault condition of the home gateway device through the terminal located in the same local area network as the home gateway device, without relying on the NMS, not only can timely eliminate the fault, thereby improving the diagnosis. The efficiency of the home gateway device also saves the human resources of the operation and maintenance home gateway device and reduces the cost of the user using the home gateway device.
  • the home gateway device when the terminal fails to wirelessly connect with the home gateway device in the local area network, the home gateway device is triggered to diagnose the fault and obtain the fault diagnosis result by returning the diagnosis request from the terminal forwarded by the NMS, and then return the fault diagnosis to the NMS.
  • the fault diagnosis result is returned to the terminal by the NMS, so that even if the terminal cannot wirelessly connect with the home gateway device, the terminal user can obtain the fault condition of the home gateway device without relying on the human resources, thereby saving the operation and maintenance of the home gateway device.
  • Human resources while reducing the cost of using home gateway devices, improve the efficiency of diagnosing home gateway devices.
  • an embodiment of the present invention provides a system for fault diagnosis, the system comprising: a terminal 901 and a home gateway device 902;
  • the terminal 901 is the terminal provided by the foregoing embodiment 6.
  • the terminal 901 is the terminal provided by the foregoing embodiment 6.
  • the home gateway device 902 is the home gateway device provided in the foregoing embodiment. For details, refer to the content of the foregoing seventh embodiment, and details are not described herein again.
  • the system provided by the embodiment of the present invention sends a diagnosis request to the home gateway device after successfully connecting to the home gateway device in the local area network, so that the home gateway device performs fault diagnosis according to the diagnosis request, and returns the fault diagnosis result to the terminal.
  • the user can obtain the fault of the home gateway device through the terminal located in the same local area network as the home gateway device, without relying on the NMS, not only can timely eliminate the fault, thereby improving the diagnosis of the home gateway.
  • the efficiency of the device but also saves the human resources of the operation and maintenance of the home gateway device, reducing the cost of the user using the home gateway device.
  • the subsequent forwarding of the diagnosis result to the NMS ensures that the operator of the home gateway device can collect and analyze the fault of the home gateway device, so that the optimization and improvement of the home gateway device can be implemented subsequently.
  • the terminal may send a diagnosis request to the NMS, and the NMS forwards the diagnosis request to the home gateway device, triggering the home gateway device to diagnose the fault and obtain the fault.
  • the fault diagnosis result is returned to the NMS, and the fault diagnosis result is returned to the terminal by the NMS, so that the terminal user can obtain the fault condition of the home gateway device without relying on human resources even if the terminal cannot wirelessly connect with the home gateway device.
  • the utility model saves the human resources of the operation and maintenance home gateway device, reduces the cost of the user using the home gateway device, and improves the efficiency of diagnosing the home gateway device.
  • FIG. 10 is a schematic structural diagram of a terminal in an embodiment, where the terminal includes at least one processor 1001, a transmitter 1002, and a receiver 1003.
  • the processor 1001 is configured to perform a wireless connection with a home gateway device in a local area network
  • the transmitter 1002 is configured to: when the wireless connection is successfully performed with the home gateway device, send a diagnosis request to the home gateway device, so that the home gateway device performs fault diagnosis according to the diagnosis request;
  • the receiver 1003 is configured to receive a fault diagnosis result returned by the home gateway device.
  • the processor 1001 is further configured to perform a remote connection with the network management system NMS when the wireless connection with the home gateway device is not successfully performed;
  • the transmitter 1002 is further configured to: after successfully performing a remote connection with the NMS, send a diagnosis request to the NMS, so that the NMS forwards the diagnosis request to the home gateway device, performs fault diagnosis by the home gateway device, and receives fault diagnosis sent by the home gateway device. result;
  • the receiver 1003 is further configured to receive a fault diagnosis result forwarded by the NMS.
  • the processor 1001 is further configured to perform remote connection with the network management system NMS;
  • the transmitter 1002 is further configured to forward the fault diagnosis result to the NMS after successfully connecting to the NMS.
  • the fault diagnosis result includes network configuration information
  • the receiver 1003 is further configured to receive verification configuration information returned by the network management system NMS after verifying network configuration information;
  • the transmitter 1002 is further configured to forward the verification configuration information to the home gateway device.
  • the receiver 1003 is further configured to receive a network test result returned by the home gateway device after performing the network test according to the verification configuration information.
  • the terminal After successfully connecting to the home gateway device in the local area network, the terminal provided by the embodiment of the present invention sends a diagnosis request to the home gateway device, so that the home gateway device performs fault diagnosis according to the diagnosis request, and returns the fault diagnosis result to the terminal.
  • the user can obtain the fault of the home gateway device through the terminal located in the same local area network as the home gateway device, without relying on the NMS, not only can timely eliminate the fault, thereby improving the diagnosis of the home gateway.
  • the efficiency of the device but also saves the human resources of the operation and maintenance of the home gateway device, reducing the cost of the user using the home gateway device.
  • the subsequent forwarding of the diagnosis result to the NMS ensures that the operator of the home gateway device can collect and analyze the fault of the home gateway device, so that the optimization and improvement of the home gateway device can be implemented subsequently.
  • the terminal may send a diagnosis request to the NMS, and the NMS forwards the diagnosis request to the home gateway device, triggering the home gateway device to diagnose the fault and obtain the fault.
  • the fault diagnosis result is returned to the NMS, and the fault diagnosis result is returned to the terminal by the NMS, so that the terminal user can obtain the home without relying on human resources even if the terminal cannot wirelessly connect with the home gateway device.
  • the fault condition of the gateway device saves the human resources of the operation and maintenance home gateway device, reduces the cost of the user using the home gateway device, and improves the efficiency of diagnosing the home gateway device.
  • FIG. 11 is a schematic structural diagram of a home gateway device in an embodiment, where the home gateway device includes at least one processor 1101, a transmitter 1102, and a receiver 1103.
  • the processor 1101 is configured to perform a wireless connection with a terminal in a local area network
  • the receiver 1103 is configured to: after successfully performing a wireless connection with the terminal, receive a diagnosis request sent by the terminal;
  • the processor 1101 is further configured to perform fault diagnosis according to the diagnosis request sent by the terminal.
  • the transmitter 1102 is further configured to return a fault diagnosis result to the terminal.
  • the receiver 1103 is further configured to: when the terminal is not successfully connected to the terminal, receive a diagnosis request forwarded by the NMS, where the diagnosis request is sent by the terminal to the NMS;
  • the processor 1101 is further configured to perform fault diagnosis according to the diagnostic request forwarded by the NMS;
  • the transmitter 1102 is further configured to send the fault diagnosis result to the NMS, and the NMS forwards the fault diagnosis result to the terminal.
  • the fault diagnosis result includes network configuration information
  • the receiver 1103 is further configured to receive verification configuration information forwarded by the terminal;
  • the transmitter 1102 is further configured to: after performing network testing according to the verification configuration information, return a network test result to the terminal;
  • the verification configuration information is returned to the terminal by the network management system NMS to verify the network configuration information.
  • the processor 1101 is further configured to perform authentication on the device that sends the diagnosis request, and after the authentication is passed, perform the step of performing fault diagnosis according to the diagnosis request.
  • the home gateway device After successfully connecting to the home gateway device in the local area network, the home gateway device provided by the embodiment of the present invention receives the diagnosis request sent by the terminal, and performs fault diagnosis according to the diagnosis request to obtain the fault diagnosis result, and then returns the fault diagnosis result.
  • the terminal ensures that when the home gateway device fails, the user can be in the same local area as the home gateway device in time.
  • the terminal in the network obtains the fault condition of the home gateway device without relying on the NMS, which not only can timely eliminate the fault, thereby improving the efficiency of diagnosing the home gateway device, and also saving the human resources of the operation and maintenance home gateway device and reducing the user's use of the home.
  • the cost of the gateway device is not only can timely eliminate the fault.
  • the home gateway device when the terminal fails to wirelessly connect with the home gateway device in the local area network, the home gateway device is triggered to diagnose the fault and obtain the fault diagnosis result by returning the diagnosis request from the terminal forwarded by the NMS, and then return the fault diagnosis to the NMS.
  • the fault diagnosis result is returned to the terminal by the NMS, so that even if the terminal cannot wirelessly connect with the home gateway device, the terminal user can obtain the fault condition of the home gateway device without relying on the human resources, thereby saving the operation and maintenance of the home gateway device.
  • Human resources while reducing the cost of using home gateway devices, improve the efficiency of diagnosing home gateway devices.
  • the terminal and the home gateway device provided in the foregoing embodiment are only illustrated by the division of the foregoing functional modules when the method for triggering the fault diagnosis is triggered. In actual applications, the functions may be allocated differently according to requirements.
  • the function module is completed, that is, the internal structure of the terminal and the home gateway device are divided into different functional modules to complete all or part of the functions described above.
  • the terminal, the home gateway device, and the fault diagnosis system provided by the foregoing embodiments are in the same concept as the method for the fault diagnosis. For the specific implementation process, refer to the method embodiment, and details are not described herein again.
  • a person skilled in the art may understand that all or part of the steps of implementing the above embodiments may be completed by hardware, or may be instructed by a program to execute related hardware, and the program may be stored in a computer readable storage medium.
  • the storage medium mentioned may be a read only memory, a magnetic disk or an optical disk or the like.

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Abstract

本发明公开了一种故障诊断的方法、设备及系统，属于通信领域。该方法包括：与局域网内的家庭网关设备进行无线连接；如果成功进行无线连接，则向家庭网关设备发送诊断请求，以便家庭网关设备进行故障诊断；接收家庭网关设备返回的故障诊断结果。本发明通过终端成功与局域网内的家庭网关设备进行无线连接后，向家庭网关设备发送诊断请求，触发家庭网关设备进行故障诊断，保证了当家庭网关设备发生故障时，用户可以及时通过与家庭网关设备位于同一局域网内的终端获得家庭网关设备的故障情况，而不依赖于NMS，不仅能够及时排除故障，提高诊断家庭网关设备的效率，而且节省运维家庭网关设备的人力资源，降低用户使用家庭网关设备的成本。

Description

故障诊断的方法、设备及系统
本申请要求于2013年10月25日提交中国专利局、申请号为201310512442.X、发明名称为“故障诊断的方法、设备及系统”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
技术领域
本发明涉及通信领域，特别涉及一种故障诊断的方法、设备及系统。
背景技术
随着通信技术的迅速发展，家庭网关设备的数量越来越庞大。家庭网关设备是位于家庭内部的一个网络设备，它的作用是使家庭中的多种网络设备都能得到因特网的服务，或者使这些网络设备相互之间实现通信。当家庭网关设备发生故障后，如果不能及时消除故障，将会导致家庭中的网络设备不能正常连接网络。因此，当家庭网关设备发生故障后，有必要对家庭网关设备的故障进行及时诊断，以保证家庭中的网络设备正常运行。
现有技术中，在对家庭网关设备的故障进行诊断时，一般采用两种方法，第一种方法为：当用户发现家庭网关出现故障后，由用户联系运营商，运营商控制NMS(Network Management Syetem，网络管理系统)对家庭网关设备的故障发起远程诊断命令，并获得家庭网关设备返回的故障诊断结果后，将故障诊断结果反馈给用户；第二种方法为：由用户联系运营商，由运营商安排相关人员对家庭网关设备的故障进行人工诊断。
针对上述第一种对家庭网关设备的故障进行诊断的方法，由于家庭网关设备发生故障时，需要由用户联系运营商来触发故障诊断，对运营商的 依赖性比较大的同时，不能及时对故障进行诊断，诊断家庭网关设备故障的效率较低。针对上述第二种对家庭网关设备的故障进行诊断的方法，如果是由运营商安排相关人员对家庭网关设备进行人工诊断的话，由于家庭网关数量庞大，除了很难满足家庭网络的维护和管理要求，无法对家庭网关设备作出准确及时的诊断导致诊断家庭网关设备故障的效率较低外，还需要由专门的技术人员进行上门服务来诊断家庭网关设备，浪费人力资源的同时，使得用户维护家庭网关设备的费用也较高。
发明内容
为了解决现有技术的问题，本发明实施例提供了一种故障诊断的方法、设备及系统。所述技术方案如下：
第一方面，提供了一种故障诊断的方法，所述方法包括：
与局域网内的家庭网关设备进行无线连接；
如果成功与所述家庭网关设备进行无线连接，则向所述家庭网关设备发送诊断请求，以便所述家庭网关设备根据所述诊断请求进行故障诊断；
接收所述家庭网关设备返回的故障诊断结果。
结合第一方面，在第一方面的第一种可能的实现方式中，所述与局域网内的家庭网关设备进行无线连接之后，还包括：
如果未成功与所述家庭网关设备进行无线连接，则与网络管理系统NMS进行远程连接，并在成功与所述NMS进行远程连接后，向所述NMS发送诊断请求，以便所述NMS将所述诊断请求转发给所述家庭网关设备，由所述家庭网关设备进行故障诊断，并接收所述家庭网关设备发送的故障诊断结果；
接收所述NMS转发的所述故障诊断结果。
结合第一方面，在第一方面的第二种可能的实现方式中，所述接收所述家庭网关设备返回的故障诊断结果之后，还包括：
与网络管理系统NMS进行远程连接，并在成功与所述NMS进行远程连接后，将所述故障诊断结果转发给所述NMS。
结合第一方面至第一方面的第二种可能的实现方式中的任一种可能的实现方式，在第一方面的第三种可能的实现方式中，所述故障诊断结果包括网络配置信息，所述方法还包括：
接收网络管理系统NMS对所述网络配置信息进行校验后返回的校验配置信息；
将所述校验配置信息转发给所述家庭网关设备，并接收所述家庭网关设备根据所述校验配置信息进行网络测试后返回的网络测试结果。
第二方面，提供了一种故障诊断的方法，所述方法包括：
与局域网内的终端进行无线连接，并在成功与所述终端进行无线连接后，接收所述终端发送的诊断请求；
根据所述终端发送的诊断请求进行故障诊断；
将故障诊断结果返回给所述终端。
结合第二方面，在第二方面的第一种可能的实现方式中，所述与局域网内的终端进行无线连接之后，还包括：
在未成功与所述终端进行无线连接时，接收网络管理系统NMS转发的诊断请求，所述诊断请求由所述终端发送给所述NMS；
根据所述NMS转发的诊断请求进行故障诊断，并将故障诊断结果发送给所述NMS，由所述NMS将所述故障诊断结果转发给所述终端。
结合第二方面或第二方面的第一种可能的实现方式，在第二方面的第二种可能的实现方式中，所述故障诊断结果中包括网络配置信息，所述方法还包括：
接收所述终端转发的校验配置信息，并根据所述校验配置信息进行网络测试后，向所述终端返回网络测试结果；
其中，所述校验配置信息是由网络管理系统NMS对所述网络配置信息进行校验后返回给所述终端的。
结合第二方面或第二方面的第一种可能的实现方式，在第二方面的第三种可能的实现方式中，接收到诊断请求之后，还包括：
对发送所述诊断请求的设备进行鉴权，并在鉴权通过后，执行根据所述诊断请求进行故障诊断的步骤。
第三方面，提供了一种终端，所述终端包括：
第一连接模块，用于与局域网内的家庭网关设备进行无线连接；
第一发送模块，用于当成功与所述家庭网关设备进行无线连接时，向所述家庭网关设备发送诊断请求，以便所述家庭网关设备根据所述诊断请求进行故障诊断；
第一接收模块，用于接收所述家庭网关设备返回的故障诊断结果。
结合第三方面，在第三方面的第一种可能的实现方式中，所述终端，还包括：
第二连接模块，用于当未成功与所述家庭网关设备进行无线连接时，与网络管理系统NMS进行远程连接；
第二发送模块，用于在成功与所述NMS进行远程连接后，向所述NMS发送诊断请求，以便所述NMS将所述诊断请求转发给所述家庭网关设备，由所述家庭网关设备进行故障诊断，并接收所述家庭网关设备发送的故障诊断结果；
第二接收模块，用于接收所述NMS转发的所述故障诊断结果。
结合第三方面，在第三方面的第二种可能的实现方式中，所述终端，还包括：
第三连接模块，用于与网络管理系统NMS进行远程连接；
第一转发模块，用于在成功与所述NMS进行远程连接后，将所述故障诊断结果转发给所述NMS。
结合第三方面至第三方面的第二种可能的实现方式中的任一种可能的实现方式，在第三方面的第三种可能的实现方式中，所述故障诊断结果包括网络配置信息，所述终端，还包括：
第三接收模块，用于接收网络管理系统NMS对所述网络配置信息进行校验后返回的校验配置信息；
第二转发模块，用于将所述校验配置信息转发给所述家庭网关设备；
第四接收模块，用于接收所述家庭网关设备根据所述校验配置信息进行网络测试后返回的网络测试结果。
第四方面，提供了一种家庭网关设备，所述设备包括：
第一连接模块，用于与局域网内的终端进行无线连接；
第一接收模块，用于在成功与所述终端进行无线连接后，接收所述终端发送的诊断请求；
诊断模块，用于根据所述终端发送的诊断请求进行故障诊断；
第一返回模块，用于将故障诊断结果返回给所述终端。
结合第四方面，在第四方面的第一种可能的实现方式中，所述设备，还包括：
第二接收模块，用于在未成功与所述终端进行无线连接时，接收网络管理系统NMS转发的诊断请求，所述诊断请求由所述终端发送给所述NMS；
所述诊断模块，还用于根据所述NMS转发的诊断请求进行故障诊断；
第一发送模块，用于将故障诊断结果发送给所述NMS，由所述NMS将所述故障诊断结果转发给所述终端。
结合第四方面或第四方面的第一种可能的实现方式，在第四方面的第二种可能的实现方式中，所述故障诊断结果包括网络配置信息，所述设备，还包括：
第三接收模块，用于接收所述终端转发的所述校验配置信息；
第二返回模块，用于根据所述校验配置信息进行网络测试后，向所述终端返回网络测试结果；
其中，所述校验配置信息是由网络管理系统NMS对所述网络配置信息进行校验后返回给所述终端的。
结合第四方面或第四方面的第一种可能的实现方式，在第四方面的第三种可能的实现方式中，所述设备，还包括：
鉴权模块，用于对发送所述诊断请求的设备进行鉴权；
所述诊断模块，还用于在鉴权通过后，执行根据所述诊断请求进行故障诊断的步骤。
第五方面，提供了一种故障诊断的系统，其特征在于，所述系统包括：终端和家庭网关设备；
所述终端如上述第三方面所述的终端；
所述家庭网关设备如上述第四方面所述的设备。
本发明实施例提供的技术方案通过终端成功与局域网内的家庭网关设备进行无线连接后，向家庭网关设备发送诊断请求，使得家庭网关设备根据该诊断请求进行故障诊断，并将故障诊断结果返回给终端，保证了当家庭网关设备发生故障时，用户可以及时通过与家庭网关设备位于同一局域网内的终端获得家庭网关设备的故障情况，而不依赖于NMS，不仅能够及时 排除故障，从而提高诊断家庭网关设备的效率，而且还节省了运维家庭网关设备的人力资源，降低用户使用家庭网关设备的成本。
附图说明
为了更清楚地说明本发明实施例中的技术方案，下面将对实施例描述中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本发明的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其他的附图。
图1是本发明实施例一提供的一种故障诊断的方法流程图；
图2是本发明实施例一提供的另一种故障诊断的方法流程图；
图3是本发明实施例二提供的一种故障诊断的方法流程图；
图4是本发明实施例三提供的一种故障诊断的方法流程图；
图5是本发明实施例四提供的一种故障诊断的方法流程图；
图6是本发明实施例五提供的一种故障诊断的方法流程图；
图7是本发明实施例六提供的一种终端的结构示意图；
图8是本发明实施例七提供的一种家庭网关设备的结构示意图；
图9是本发明实施例八提供的一种故障诊断的系统的结构示意图；
图10是本发明实施例九提供的一种终端的结构示意图；
图11是本发明实施例十提供的一种家庭网关设备的结构示意图。
具体实施方式
为使本发明的目的、技术方案和优点更加清楚，下面将结合附图对本发明实施方式作进一步地详细描述。
实施例一
本发明实施例提供了一种故障诊断的方法，该方法可在局域网内利用终端触发诊断位于该局域网内的家庭网关设备的故障。以终端执行本发明实施例提供的方法的角度为例，参见图1，本发明实施例提供的方法流程包 括：
101：与局域网内的家庭网关设备进行无线连接；
102：如果成功与家庭网关设备进行无线连接，则向家庭网关设备发送诊断请求，以便家庭网关设备根据诊断请求进行故障诊断；
103：接收家庭网关设备返回的故障诊断结果。
优选地，与局域网内的家庭网关设备进行无线连接之后，还包括：
如果未成功与家庭网关设备进行无线连接，则与NMS进行远程连接，并在成功与NMS进行远程连接后，向NMS发送诊断请求，以便NMS将诊断请求转发给家庭网关设备，由家庭网关设备进行故障诊断，并接收家庭网关设备发送的故障诊断结果；
接收NMS转发的故障诊断结果。
优选地，接收家庭网关设备返回的故障诊断结果之后，还包括：
与NMS进行远程连接，并在成功与NMS进行远程连接后，将故障诊断结果转发给NMS。
优选地，故障诊断结果包括网络配置信息，该方法还包括：
接收NMS对网络配置信息进行校验后返回的校验配置信息；
将校验配置信息转发给家庭网关设备，并接收家庭网关设备根据校验配置信息进行网络测试后返回的网络测试结果。
以家庭网关设备执行本发明实施例提供的方法的角度为例，参见图2，本发明实施例提供的方法流程包括：
201：与局域网内的终端进行无线连接，并在成功与终端进行无线连接后，接收终端发送的诊断请求；
202：根据终端发送的诊断请求进行故障诊断；
203：将故障诊断结果返回给终端。
优选地，与局域网内的终端进行无线连接之后，还包括：在未成功与终端进行无线连接时，接收网络管理系统NMS转发的诊断请求，其中，诊断请求由终端发送给NMS；
根据NMS转发的诊断请求进行故障诊断，并将故障诊断结果发送给NMS，由NMS将故障诊断结果转发给终端。
优选地，故障诊断结果中包括网络配置信息，所述方法还包括：
接收终端转发的校验配置信息，并根据校验配置信息进行网络测试后， 向终端返回网络测试结果；
其中，校验配置信息是由网络管理系统NMS对网络配置信息进行校验后返回给终端的。
优选地，接收到诊断请求之后，还包括：
对发送诊断请求的设备进行鉴权，并在鉴权通过后，执行根据诊断请求进行故障诊断的步骤。
本发明实施例提供的方法，通过终端成功与局域网内的家庭网关设备进行无线连接后，向家庭网关设备发送诊断请求，使得家庭网关设备根据该诊断请求进行故障诊断，并将故障诊断结果返回给终端，保证了当家庭网关设备发生故障时，用户可以及时通过与家庭网关设备位于同一局域网内的终端获得家庭网关设备的故障情况，而不依赖于NMS，不仅能够及时排除故障，从而提高诊断家庭网关设备的效率，而且还节省了运维家庭网关设备的人力资源，降低用户使用家庭网关设备的成本。
另外，通过将诊断结果转发给NMS，保证了家庭网关设备的运营商可以对家庭网关设备的故障进行采集和分析，从而可以在后续对家庭网关设备进行优化和改进。
再者，当终端未成功与局域网内的家庭网关设备进行无线连接时，终端可以通过向NMS发送诊断请求，由NMS将诊断请求转发给家庭网关设备后触发家庭网关设备对故障进行诊断，并获得故障诊断结果后，向NMS返回故障诊断结果，由NMS将故障诊断结果返回给终端，使得即使终端无法与家庭网关设备进行无线连接时，终端用户也能不依赖人力资源而获得家庭网关设备的故障情况，节省了运维家庭网关设备的人力资源，降低用户使用家庭网关设备的成本的同时，提高了诊断家庭网关设备的效率。
实施例二
结合上述实施例一的内容，本发明实施例提供了一种故障诊断的方法。参见图3，本发明实施例提供的方法流程包括：
301：终端与局域网内的家庭网关设备进行无线连接。
针对该步骤，当家庭网关设备发生故障时，本发明实施例提供的方法支持由与家庭网关设备位于同一局域网内的终端触发家庭网关设备进行故障诊断，而终端为了触发家庭网关设备进行故障诊断，需要与局域网内的 家庭网关设备进行无线连接，并在成功连接后，触发后续的故障诊断流程。关于终端与局域网内的家庭网关设备进行无线连接的方式，本发明实施例不作具体限定，具体实施时，包括但不限于终端以WIFI(Wireless Fidelity，无线保真)的方式与家庭网关设备进行无线连接。
具体地，当终端与家庭网关设备利用WIFI进行无线连接时，可以由终端首先向家庭网关设备发送连接请求，该连接请求中携带终端与家庭网关设备进行无线连接的用户名和密码，家庭网关设备接收该连接请求后，解析该连接请求，得到该连接请求中携带的用户名和密码后，通过将解析出的用户和密码与其存储结构中已经配置的用户名和密码进行比对，如果两者均一致，则判断可以与该终端进行WIFI连接，并通过向该终端发送WIFI信号来实现与该终端进行通信；如果用户名和密码中有一个不一致，则确定不能与该终端进行WIFI连接。当然，终端与家庭网关设备还可以使用其他方式进行WIFI连接，本发明实施例对此不作具体限定。
需要说明的是，在图3及后续的附图中，当终端与局域网内的家庭网关设备进行无线连接时，终端与家庭网关设备之间如果是实线，表示终端可以成功与家庭网关设备可以进行无线连接，如果是虚线，表示终端与家庭网关设备不能成功进行无线连接。
302：如果终端成功与家庭网关设备进行无线连接，则向家庭网关设备发送诊断请求。
针对该步骤，终端在成功与家庭网关设备进行无线连接后，通过向家庭网关设备发送诊断请求来触发家庭网关设备进行故障诊断。关于终端向家庭网关设备发送诊断请求的方式，可以有很多种，本发明实施例不作具体限定。
具体地，可以在终端上安装一个App(Application，应用)，该App专门用于获得家庭网关设备的故障情况。当终端利用该App获得家庭网关设备的故障情况时，终端向家庭网关设备发送诊断请求的方式包括但不限于：启动该App后，弹出一个服务选项列表，该列表中包括“触发诊断”的选项，终端通过检测“触发诊断”的选项被选中的方式来向家庭网关设备发送诊断请求。
303：家庭网关设备接收终端发送的诊断请求，并根据终端发送的诊断请求进行故障诊断，得到故障诊断结果。
针对该步骤，当家庭网关设备接收终端发送的诊断请求后，根据该诊断请求进行故障诊断，得到故障诊断结果。本发明实施例不对家庭网关设备接收终端发送的诊断请求的方式进行限定。另外，关于家庭网关设备根据终端发送的诊断请求进行故障诊断及得到故障诊断结果的方式，本发明实施例同样不作具体限定。例如，家庭网关设备接收诊断请求后，通过检测其内部的全部硬件部件或软件配置参数来进行故障诊断，并获得发生故障的部件或参数的故障诊断结果。
优选地，家庭网关设备接收到诊断请求之后，还包括：对发送该诊断请求的终端进行鉴权。在鉴权通过后，再执行根据诊断请求进行故障诊断的步骤。家庭网关设备对发送该诊断请求的终端进行鉴权的方式，可以有很多种，例如，家庭网关设备可以向终端发送验证码来对终端进行鉴权；家庭网关设备也可以要求终端提供终端的身份识别标识，家庭网关设备根据该身份识别标识来对终端进行鉴权。当然，家庭网关设备还可以采用其他方式对发送该诊断请求的终端进行鉴权，本发明实施例对此不作具体限定。
304：家庭网关设备将故障诊断结果返回给终端。
针对该步骤，为了使终端对应的用户获知该家庭网关设备的故障诊断结果，家庭网关设备根据终端发送的诊断请求进行故障诊断获得故障诊断结果后，家庭网关设备将故障诊断结果返回给终端，使该终端对应的用户通过该故障诊断结果即可获知家庭网关设备的故障情况。关于家庭网关设备将故障诊断结果返回给终端的方式，本发明实施例不作具体限定。
305：终端接收家庭网关设备返回的故障诊断结果。
针对该步骤，家庭网关设备将故障诊断结果返回给终端后，终端接收家庭网关设备返回的故障诊断结果，以明确家庭网关设备的故障情况。关于终端接收家庭网关设备返回的故障诊断结果的方式，本发明实施例不作具体限定。
优选地，为了使终端对应的用户获得家庭网关设备的故障诊断结果，终端接收家庭网关设备返回的故障诊断结果后，还包括显示该故障诊断结果。终端显示故障诊断结果的方式，本发明实施例不作具体限定。
306：终端与NMS进行远程连接，并在成功与NMS进行远程连接后，将故障诊断结果转发给NMS。
该步骤为优选步骤，在家庭网关设备的维护管理中，家庭网关设备的运营商对家庭网关设备的故障采集和分析工作对于运营商后续对家庭网关设备的优化和改进很重要。因此，为了使运营商获得家庭网关设备的故障情况，终端接收家庭网关设备返回的故障诊断结果后，可以与NMS进行远程连接，并在成功与NMS进行远程连接后，将故障诊断结果转发给NMS。此时，运营商通过NMS即可获知家庭网关设备的故障情况。终端与NMS进行远程连接的方式，包括但不限于通过3G(3rd-generation，第三代移动通信技术)或4G(3th-generation，第四代移动通信技术)网络进行远程连接。关于终端在成功与NMS进行远程连接后，将故障诊断结果转发给NMS的方式，本发明实施例不作具体限定。
本发明实施例提供的方法，通过终端成功与局域网内的家庭网关设备进行无线连接后，向家庭网关设备发送诊断请求，使得家庭网关设备根据该诊断请求进行故障诊断，并将故障诊断结果返回给终端，保证了当家庭网关设备发生故障时，用户可以及时通过与家庭网关设备位于同一局域网内的终端获得家庭网关设备的故障情况，而不依赖于NMS，不仅能够及时排除故障，从而提高诊断家庭网关设备的效率，而且还节省了运维家庭网关设备的人力资源，降低用户使用家庭网关设备的成本。
另外，通过后续将诊断结果转发给NMS，保证了家庭网关设备的运营商可以对家庭网关设备的故障进行采集和分析，从而可以在后续实现对家庭网关设备的优化和改进。
实施例三
结合上述实施例一的内容，本发明实施例提供了一种故障诊断的方法。参见图4，本发明实施例提供的方法流程包括：
401：终端与局域网内的家庭网关设备进行无线连接。
该步骤的原理同实施例二中步骤301的原理相同，具体参见上述实施例二中步骤301的具体内容，在此不再赘述。
402：终端如果未成功与家庭网关设备进行无线连接，则与NMS进行远程连接，并在成功与NMS进行远程连接后，向NMS发送诊断请求。
针对该步骤，当家庭网关设备发生故障时，有可能无法与终端进行无线连接。此时，如果终端未成功与家庭网关设备进行无线连接，为了能够 获知家庭网关设备的故障情况，可以借助于运营商的NMS来实现。具体操作时，终端可与NMS进行远程连接，并在成功与NMS进行远程连接后，向NMS发送诊断请求来触发NMS与家庭网关设备进行交互获得故障情况。终端与NMS进行远程连接的方式可参见实施例二中步骤306中终端与NMS进行远程连接的方式，在此不再赘述。
关于终端向NMS发送诊断请求的方式，本发明实施例同样不作具体限定。例如，终端可以切换至3G/4G连网模式，启动其上安装的App，在App中选择与NMS进行远程连接，并在选择与NMS远程连接时，触发向NMS发送诊断请求。
另外，终端在向NMS发送诊断请求时，可以在诊断请求中携带家庭网关设备的标识，以使NMS可以确定对哪个家庭网关设备发起诊断请求。
403：NMS将诊断请求转发给家庭网关设备。
针对该步骤，为了触发家庭网关设备对故障进行诊断，NMS需要将诊断请求转发给家庭网关设备。关于NMS将诊断请求转发给家庭网关设备的方式，本发明实施例不作具体限定，其原理同实施例二步骤302中终端向家庭网关设备发送诊断请求的方式一样，具体可参见实施例二步骤302的内容，在此不再赘述。
404：家庭网关设备接收诊断请求，根据诊断请求进行故障诊断，得到故障诊断结果，并向NMS返回故障诊断结果。
针对该步骤，家庭网关设备接收诊断请求、根据诊断请求进行故障诊断及得到故障诊断结果的原理同实施例二中步骤303中家庭网关设备接收终端发送的诊断请求，并根据终端发送的诊断请求进行故障诊断，得到故障诊断结果一样，具体可参见实施例二步骤303的内容，在此不再赘述。家庭网关设备向NMS返回故障诊断结果的原理同实施例二中步骤304中家庭网关设备将故障诊断结果返回给终端一样，具体可参见实施例二步骤304的内容，在此也不进行赘述。
优选地，由于不同的运营商管理不同的家庭网关设备，因此，家庭网关设备接收到NMS转发的诊断请求之后，还包括：对转发该诊断请求的NMS进行鉴权。在鉴权通过后，再执行根据诊断请求进行故障诊断的步骤。家庭网关设备对转发该诊断请求的NMS进行鉴权的方式，可以有很多种。例如，家庭网关设备可以向转发该诊断请求的NMS发送验证码来对NMS 进行鉴权；家庭网关设备也可以要求NMS提供NMS的身份识别标识，家庭网关设备根据该身份识别标识来对NMS进行鉴权。当然，家庭网关设备还可以采用其他方式对转发该诊断请求的NMS进行鉴权，本发明实施例对此不作具体限定。
405：NMS接收家庭网关设备返回的故障诊断结果，并将故障诊断结果转发给终端。
针对该步骤，为了使请求诊断的终端获得该诊断结果，NMS将故障诊断结果转发给终端。关于NMS接收家庭网关设备返回的故障诊断结果及将故障诊断结果转发给终端的方式本发明实施例不作具体限定。
406：终端接收NMS转发的故障诊断结果。
该步骤的原理同实施例二中步骤305中终端接收家庭网关设备返回的故障诊断结果的原理相同，具体参见上述实施例二中步骤305的具体内容，在此不再赘述。
优选地，为了使终端对应的用户获得家庭网关设备的故障诊断结果，终端接收家庭网关设备返回的故障诊断结果后，还包括显示该故障诊断结果。关于终端显示故障诊断结果的方式，本发明实施例不作具体限定。
本发明实施例提供的方法，当终端未成功与局域网内的家庭网关设备进行无线连接时，终端可以通过向NMS发送诊断请求，由NMS将诊断请求转发给家庭网关设备后触发家庭网关设备对故障进行诊断并获得故障诊断结果后，向NMS返回故障诊断结果，由NMS将故障诊断结果返回给终端，使得即使终端无法与家庭网关设备进行无线连接时，终端用户也能在不依赖人力资源的情况下获得家庭网关设备的故障情况，节省了运维家庭网关设备的人力资源，降低用户使用家庭网关设备的成本的同时，提高了诊断家庭网关设备的效率。
实施例四
结合上述实施例一的内容，本发明实施例提供了一种故障诊断的方法。参见图5，本发明实施例提供的方法流程包括：
501：终端与局域网内的家庭网关设备进行无线连接。
该步骤的原理同实施例二中步骤301的原理相同，具体参见上述实施例二中步骤301的具体内容，在此不再赘述。
502：如果终端成功与家庭网关设备进行无线连接，则向家庭网关设备发送诊断请求。
该步骤的原理同实施例二中步骤302的原理相同，具体参见上述实施例二中步骤302的具体内容，在此不再赘述。
503：家庭网关设备接收终端发送的诊断请求，并根据终端发送的诊断请求进行故障诊断，得到故障诊断结果，该故障诊断结果中包括网络配置信息。
针对该步骤，家庭网关设备接收终端发送的诊断请求，并根据终端发送的诊断请求进行故障诊断，得到故障诊断结果的原理同实施例二中步骤303的原理相同，具体参见上述实施例二中步骤303的具体内容，在此不再赘述。另外，家庭网关设备在进行故障诊断时，诊断得到当前网络无法正常上网时，会在故障诊断结果中包括网络配置信息，该网络配置信息为当前家庭网关设备配置的上网信息。本发明实施例不对网络配置信息的具体内容进行限定，例如，该网络配置信息包括但不限于用户上网的账号和密码。另外，该网络配置信息中还可以包括路由器PVC(Permanent Virtual Circuit，永久性虚电路)信息等，本发明实施例同样不对路由器PVC信息的具体内容进行限定。
504：家庭网关设备向终端返回故障诊断结果，该故障诊断结果中包括网络配置信息。
针对该步骤，关于家庭网关设备向终端返回故障诊断结果的原理，同实施例二中步骤304中家庭网关设备将故障诊断结果返回给终端的原理相同，具体参见上述实施例二中步骤304的具体内容，在此不再赘述。
需要说明的是，当家庭网关设备检测到当前网络无法正常上网时，会在向终端返回故障诊断结果时，在故障诊断结果中包括网络配置信息。关于家庭网关设备向终端返回的具体网络配置信息的内容，本发明实施例仍不作具体限定，例如，仍然包括但不限于上网的账号、密码和路由器PVC信息等。
505：终端接收家庭网关设备发送的故障诊断结果，并将该故障诊断结果转发给NMS。
针对该步骤，如果家庭网关设备向终端返回的故障诊断结果中包括网络配置信息，则终端接收家庭网关设备发送的故障诊断结果及其中包括的 网络配置信息。关于终端接收家庭网关设备发送的故障诊断结果的方式，本发明实施例不作具体限定。另外，由于用户在通过终端连网时，会通过终端与运营商协议上网的关键参数信息，因此，终端接收家庭网关设备发送的故障诊断结果后，为了确认家庭网关设备上配置的关键网络配置信是否正确，终端将故障诊断结果转发给NMS，以使NMS对该故障诊断结果中包括的网络配置信息的准确性进行校验。关于终端将该故障诊断结果转发给NMS的方式，本发明实施例不作具体限定。
506：NMS对故障诊断结果中包括的网络配置信息进行校验，获得校验配置信息后向终端返回校验配置信息。
针对该步骤，终端将该网络配置信息转发给NMS后，NMS对网络配置信息进行校验并获得校验配置信息。另外，为了使终端对应的用户能够正常上网，NMS向终端返回校验配置信息。NMS对网络配置信息进行校验并获得校验配置信息的方式，可以有很多种，例如，NMS可将接收的网络配置信息与预先存储在NMS中的网络配置信息进行对比，如果发现不一致的网络配置信息，则更正网络配置信息，并将更正后的网络配置信息作为校验配置信息。当然，NMS还可以采用其他方式对网络配置信息进行校验并获得校验配置信息，本发明实施例不作具体限定。关于NMS向终端返回校验配置信息的方式，本发明实施例同样不进行具体限定。
507：终端接收NMS对网络配置信息进行校验后返回的校验配置信息，并将校验配置信息转发给家庭网关设备。
针对该步骤，为了使家庭网关设备能够配置与NMS侧的网络配置信息一致的校验配置信息，终端接收NMS返回的校验配置信息后，终端将校验配置信息转发给家庭网关设备。关于终端接收NMS返回的校验配置信息及终端将校验配置信息转发给家庭网关设备的方式，本发明实施例不进行具体限定。
508：家庭网关设备接收终端转发的校验配置信息，并根据校验配置信息进行网络测试后，向终端返回网络测试结果。
针对该步骤，终端将校验配置信息转发给家庭网关设备后，家庭网关设备接收终端转发的校验配置信息，并根据校验配置信息进行网络测试，以根据该校验配置信息确定是否能够正常连网。在获得网络测试结果后，向终端返回网络测试结果，以使终端对应的用户明确是否可以正常连网。
具体地，家庭网关设备根据校验配置信息进行网络测试的过程包括但不限于在接收校验配置信息后，按照校验配置信息重新配置内部的网络配置信息。并且，重新配置网络配置信息后，测试当前的网络状况，如果网络正常，则说明来自NMS的校验配置信息正确，向终端返回网络正常的测试结果；如果测试得到此时仍不能正常上网，则向终端返回网络异常的测试结果。
关于家庭网关设备接收终端转发的校验配置信息的方式、根据校验配置信息进行网络测试的方式及向终端返回网络测试结果的方式，本发明实施例均不作具体限定。
509：终端接收家庭网关设备根据校验配置信息进行网络测试后返回的网络测试结果。
针对该步骤，本发明实施例不对终端接收家庭网关设备根据校验配置信息进行网络测试后返回的网络测试结果的方式进行具体限定。
优选地，为了使终端对应的用户明确是否可以正常上网，终端接收家庭网关设备返回的网络测试结果后，还包括显示该网络测试结果。关于终端显示网络测试结果的方式，本发明实施例不作具体限定。
本发明实施例提供的方法，通过终端成功与局域网内的家庭网关设备进行无线连接后，向家庭网关设备发送诊断请求，使得家庭网关设备根据该诊断请求进行故障诊断且诊断得到当前不能正常上网时，向终端返回诊断结果且故障诊断结果中包括网络配置信息后，由终端将故障诊断结果转发给NMS，使NMS对故障诊断结果中包括的网络配置信息进行校验获得校验配置信息后，发送给终端，由终端转发给家庭网关设备，保证了当家庭网关设备因网络配置信息发生故障而使用户不能正常上网时，终端可以通过与家庭网关设备及NMS的交互获得校验配置信息来排除故障，不仅能够及时排除故障，从而提高诊断家庭网关设备的效率，而且还节省了运维家庭网关设备的人力资源，降低用户使用家庭网关设备的成本。
实施例五
结合上述实施例一的内容，本发明实施例提供了一种故障诊断的方法。参见图6，本发明实施例提供的方法流程包括：
601：终端与局域网内的家庭网关设备进行无线连接。
该步骤的原理同实施例二中步骤301的原理相同，具体参见上述实施例二中步骤301的具体内容，在此不再赘述。
602：如果终端未成功与家庭网关设备进行无线连接，则与NMS进行远程连接，并在成功与NMS进行远程连接后，向NMS发送诊断请求。
该步骤的原理同实施例三中步骤402的原理相同，具体参见上述实施例三中步骤402的具体内容，在此不再赘述。
603：NMS将诊断请求转发给家庭网关设备。
该步骤的原理同实施例三中步骤403的原理相同，具体参见上述实施例三中步骤403的具体内容，在此不再赘述。
604：家庭网关设备进行故障诊断，并向NMS返回故障诊断结果，该故障诊断结果中包括网络配置信息。
该步骤的原理同实施例三中步骤404的原理相同，具体参见上述实施例三中步骤404的具体内容，在此不再赘述。
605：NMS对故障诊断结果中包括的网络配置信息进行校验，获得校验配置信息后向终端返回校验配置信息。
该步骤的原理同实施例四中步骤506的原理相同，具体参见上述实施例四中步骤506的具体内容，在此不再赘述。
606：终端接收NMS对网络配置信息进行校验后返回的校验配置信息，并将校验配置信息转发给家庭网关设备。
该步骤的原理同实施例四中步骤507的原理相同，具体参见上述实施例四中步骤507的具体内容，在此不再赘述。
607：家庭网关设备接收终端转发校验配置信息，并根据校验配置信息进行网络测试后，向所述终端返回网络测试结果。
该步骤的原理同实施例四中步骤508的原理相同，具体参见上述实施例四中步骤508的具体内容，在此不再赘述。
608：终端接收家庭网关设备根据校验配置信息进行网络测试后返回的网络测试结果。
该步骤的原理同实施例四中步骤509的原理相同，具体参见上述实施例四中步骤509的具体内容，在此不再赘述。
本发明实施例提供的方法，当终端未成功与局域网内的家庭网关设备进行无线连接时，终端可以通过向NMS发送诊断请求，由NMS将诊断请 求转发给家庭网关设备后触发家庭网关设备对故障进行诊断，当家庭网关设备诊断得到当前不能正常上网时，向NMS返回故障诊断结果且故障诊断结果中包括网络配置信息，由NMS对故障诊断结果中包括的网络配置信息进行校验后将校验配置信息返回给终端，使得即使终端无法与家庭网关设备进行无线连接时，终端用户也能在不依赖人力资源的情况下对家庭网关设备的故障进行及时排除，节省了运维家庭网关设备的人力资源，降低用户使用家庭网关设备的成本的同时，提高了诊断家庭网关设备的效率。
实施例六
本发明实施例提供了一种终端，该终端用于执行上述实施例一至实施例五中终端执行的功能。参见图7，该终端包括：
第一连接模块701，用于与局域网内的家庭网关设备进行无线连接；
第一发送模块702，用于当成功与家庭网关设备进行无线连接时，向家庭网关设备发送诊断请求，以便家庭网关设备根据诊断请求进行故障诊断；
第一接收模块703，用于接收家庭网关设备返回的故障诊断结果。
优选地，终端，还包括：
第二连接模块，用于当未成功与家庭网关设备进行无线连接时，与网络管理系统NMS进行远程连接；
第二发送模块，用于在成功与NMS进行远程连接后，向NMS发送诊断请求，以便NMS将诊断请求转发给家庭网关设备，由家庭网关设备进行故障诊断，并接收家庭网关设备发送的故障诊断结果；
第二接收模块，用于接收NMS转发的故障诊断结果。
优选地，终端，还包括：
第三连接模块，用于与网络管理系统NMS进行远程连接；
第一转发模块，用于在成功与NMS进行远程连接后，将故障诊断结果转发给NMS。
优选地，故障诊断结果包括网络配置信息，终端，还包括：
第三接收模块，用于接收网络管理系统NMS对网络配置信息进行校验后返回的校验配置信息；
第二转发模块，用于将校验配置信息转发给家庭网关设备；
第四接收模块，用于接收家庭网关设备根据校验配置信息进行网络测 试后返回的网络测试结果。
本发明实施例提供的终端，通过成功与局域网内的家庭网关设备进行无线连接后，向家庭网关设备发送诊断请求，使得家庭网关设备根据该诊断请求进行故障诊断，并将故障诊断结果返回给终端，保证了当家庭网关设备发生故障时，用户可以及时通过与家庭网关设备位于同一局域网内的终端获得家庭网关设备的故障情况，而不依赖于NMS，不仅能够及时排除故障，从而提高诊断家庭网关设备的效率，而且还节省了运维家庭网关设备的人力资源，降低用户使用家庭网关设备的成本。
另外，通过后续将诊断结果转发给NMS，保证了家庭网关设备的运营商可以对家庭网关设备的故障进行采集和分析，从而可以在后续实现对家庭网关设备的优化和改进。
再者，当终端未成功与局域网内的家庭网关设备进行无线连接时，终端可以通过向NMS发送诊断请求，由NMS将诊断请求转发给家庭网关设备后触发家庭网关设备对故障进行诊断并获得故障诊断结果后，向NMS返回故障诊断结果，由NMS将故障诊断结果返回给终端，使得即使终端无法与家庭网关设备进行无线连接时，终端用户也能不依赖人力资源而获得家庭网关设备的故障情况，节省了运维家庭网关设备的人力资源，降低用户使用家庭网关设备的成本的同时，提高了诊断家庭网关设备的效率。
实施例七
本发明实施例提供了一种家庭网关设备，该家庭网关设备用于执行上述实施例一至实施例五中家庭网关设备执行的功能。参见图8，该家庭网关设备包括：
第一连接模块801，用于与局域网内的终端进行无线连接；
第一接收模块802，用于在成功与终端进行无线连接后，接收终端发送的诊断请求；
诊断模块803，用于根据终端发送的诊断请求进行故障诊断；
第一返回模块804，用于将故障诊断结果返回给终端。
优选地，设备，还包括：
第二接收模块，用于在未成功与终端进行无线连接时，接收NMS转发的诊断请求，其中，诊断请求由终端发送给NMS；
诊断模块，还用于根据NMS转发的诊断请求进行故障诊断；
第一发送模块，用于将故障诊断结果发送给NMS，由NMS将故障诊断结果转发给终端。
优选地，故障诊断结果包括网络配置信息，设备，还包括：
第三接收模块，用于接收终端转发的校验配置信息；
第二返回模块，用于根据校验配置信息进行网络测试后，向终端返回网络测试结果；
其中，校验配置信息是由网络管理系统NMS对网络配置信息进行校验后返回给终端的。
优选地，设备，还包括：
鉴权模块，用于对发送诊断请求的设备进行鉴权；
诊断模块，还用于在鉴权通过后，执行根据诊断请求进行故障诊断的步骤。
本发明实施例提供的家庭网关设备，通过成功与局域网内的家庭网关设备进行无线连接后，接收终端发送的诊断请求，并根据该诊断请求进行故障诊断获得故障诊断结果后，将故障诊断结果返回给终端，保证了当家庭网关设备发生故障时，用户可以及时通过与家庭网关设备位于同一局域网内的终端获得家庭网关设备的故障情况，而不依赖于NMS，不仅能够及时排除故障，从而提高诊断家庭网关设备的效率，而且还节省了运维家庭网关设备的人力资源，降低用户使用家庭网关设备的成本。
另外，当终端未成功与局域网内的家庭网关设备进行无线连接时，通过接收由NMS转发的来自终端的诊断请求，触发家庭网关设备对故障进行诊断并获得故障诊断结果后，向NMS返回故障诊断结果，由NMS将故障诊断结果返回给终端，使得即使终端无法与家庭网关设备进行无线连接时，终端用户也能不依赖人力资源而获得家庭网关设备的故障情况，节省了运维家庭网关设备的人力资源，降低用户使用家庭网关设备的成本的同时，提高了诊断家庭网关设备的效率。
实施例八
参见图9，本发明实施例提供了一种故障诊断的系统，该系统包括：终端901和家庭网关设备902；
其中，终端901如上述实施例六提供的终端，具体详见上述实施例六的内容，此处不再赘述；
家庭网关设备902如上述实施例七提供的家庭网关设备，具体详见上述实施例七的内容，此处不再赘述。
本发明实施例提供的系统，通过成功与局域网内的家庭网关设备进行无线连接后，向家庭网关设备发送诊断请求，使得家庭网关设备根据该诊断请求进行故障诊断，并将故障诊断结果返回给终端，保证了当家庭网关设备发生故障时，用户可以及时通过与家庭网关设备位于同一局域网内的终端获得家庭网关设备的故障情况，而不依赖于NMS，不仅能够及时排除故障，从而提高诊断家庭网关设备的效率，而且还节省了运维家庭网关设备的人力资源，降低用户使用家庭网关设备的成本。
另外，通过后续将诊断结果转发给NMS，保证了家庭网关设备的运营商可以对家庭网关设备的故障进行采集和分析，从而可以在后续实现对家庭网关设备的优化和改进。
再者，当终端未成功与局域网内的家庭网关设备进行无线连接时，终端可以通过向NMS发送诊断请求，由NMS将诊断请求转发给家庭网关设备后触发家庭网关设备对故障进行诊断并获得故障诊断结果后，向NMS返回故障诊断结果，由NMS将故障诊断结果返回给终端，使得即使终端无法与家庭网关设备进行无线连接时，终端用户也能不依赖人力资源而获得家庭网关设备的故障情况，节省了运维家庭网关设备的人力资源，降低用户使用家庭网关设备的成本的同时，提高了诊断家庭网关设备的效率。
实施例九
图10为一个实施方式中终端的结构示意图，该终端包括至少一个处理器1001、发射机1002和接收机1003。
其中：
处理器1001，用于与局域网内的家庭网关设备进行无线连接；
发射机1002，用于当成功与家庭网关设备进行无线连接时，向家庭网关设备发送诊断请求，以便家庭网关设备根据诊断请求进行故障诊断；
接收机1003，用于接收家庭网关设备返回的故障诊断结果。
优选地，
处理器1001，还用于当未成功与家庭网关设备进行无线连接时，与网络管理系统NMS进行远程连接；
发射机1002，还用于在成功与NMS进行远程连接后，向NMS发送诊断请求，以便NMS将诊断请求转发给家庭网关设备，由家庭网关设备进行故障诊断，并接收家庭网关设备发送的故障诊断结果；
接收机1003，还用于接收NMS转发的故障诊断结果。
优选地，
处理器1001，还用于与网络管理系统NMS进行远程连接；
发射机1002，还用于在成功与NMS进行远程连接后，将故障诊断结果转发给NMS。
优选地，故障诊断结果包括网络配置信息，
接收机1003，还用于接收网络管理系统NMS对网络配置信息进行校验后返回的校验配置信息；
发射机1002，还用于将校验配置信息转发给家庭网关设备；
接收机1003，还用于接收家庭网关设备根据校验配置信息进行网络测试后返回的网络测试结果。
本发明实施例提供的终端，通过成功与局域网内的家庭网关设备进行无线连接后，向家庭网关设备发送诊断请求，使得家庭网关设备根据该诊断请求进行故障诊断，并将故障诊断结果返回给终端，保证了当家庭网关设备发生故障时，用户可以及时通过与家庭网关设备位于同一局域网内的终端获得家庭网关设备的故障情况，而不依赖于NMS，不仅能够及时排除故障，从而提高诊断家庭网关设备的效率，而且还节省了运维家庭网关设备的人力资源，降低用户使用家庭网关设备的成本。
另外，通过后续将诊断结果转发给NMS，保证了家庭网关设备的运营商可以对家庭网关设备的故障进行采集和分析，从而可以在后续实现对家庭网关设备的优化和改进。
再者，当终端未成功与局域网内的家庭网关设备进行无线连接时，终端可以通过向NMS发送诊断请求，由NMS将诊断请求转发给家庭网关设备后触发家庭网关设备对故障进行诊断并获得故障诊断结果后，向NMS返回故障诊断结果，由NMS将故障诊断结果返回给终端，使得即使终端无法与家庭网关设备进行无线连接时，终端用户也能不依赖人力资源而获得家 庭网关设备的故障情况，节省了运维家庭网关设备的人力资源，降低用户使用家庭网关设备的成本的同时，提高了诊断家庭网关设备的效率。
实施例十
图11为一个实施方式中家庭网关设备的结构示意图，该家庭网关设备包括至少一个处理器1101、发射机1102和接收机1103。
其中：
处理器1101，用于与局域网内的终端进行无线连接；
接收机1103，用于在成功与终端进行无线连接后，接收终端发送的诊断请求；
处理器1101，还用于根据终端发送的诊断请求进行故障诊断；
发射机1102，还用于将故障诊断结果返回给终端。
优选地，
接收机1103，还用于在未成功与终端进行无线连接时，接收NMS转发的诊断请求，其中，诊断请求由终端发送给NMS；
处理器1101，还用于根据NMS转发的诊断请求进行故障诊断；
发射机1102，还用于将故障诊断结果发送给NMS，由NMS将故障诊断结果转发给终端。
优选地，故障诊断结果包括网络配置信息，
接收机1103，还用于接收终端转发的校验配置信息；
发射机1102，还用于根据校验配置信息进行网络测试后，向终端返回网络测试结果；
其中，校验配置信息是由网络管理系统NMS对网络配置信息进行校验后返回给终端的。
优选地，
处理器1101，还用于对发送诊断请求的设备进行鉴权，并在鉴权通过后，执行根据诊断请求进行故障诊断的步骤。
本发明实施例提供的家庭网关设备，通过成功与局域网内的家庭网关设备进行无线连接后，接收终端发送的诊断请求，并根据该诊断请求进行故障诊断获得故障诊断结果后，将故障诊断结果返回给终端，保证了当家庭网关设备发生故障时，用户可以及时通过与家庭网关设备位于同一局域 网内的终端获得家庭网关设备的故障情况，而不依赖于NMS，不仅能够及时排除故障，从而提高诊断家庭网关设备的效率，而且还节省了运维家庭网关设备的人力资源，降低用户使用家庭网关设备的成本。
另外，当终端未成功与局域网内的家庭网关设备进行无线连接时，通过接收由NMS转发的来自终端的诊断请求，触发家庭网关设备对故障进行诊断并获得故障诊断结果后，向NMS返回故障诊断结果，由NMS将故障诊断结果返回给终端，使得即使终端无法与家庭网关设备进行无线连接时，终端用户也能不依赖人力资源而获得家庭网关设备的故障情况，节省了运维家庭网关设备的人力资源，降低用户使用家庭网关设备的成本的同时，提高了诊断家庭网关设备的效率。
需要说明的是：上述实施例提供的终端、家庭网关设备在触发故障诊断的方法时，仅以上述各功能模块的划分进行举例说明，实际应用中，可以根据需要而将上述功能分配由不同的功能模块完成，即将终端、家庭网关设备的内部结构划分成不同的功能模块，以完成以上描述的全部或者部分功能。另外，上述实施例提供的终端、家庭网关设备和故障诊断的系统与故障诊断的方法实施例属于同一构思，其具体实现过程详见方法实施例，这里不再赘述。
上述本发明实施例序号仅仅为了描述，不代表实施例的优劣。
本领域普通技术人员可以理解实现上述实施例的全部或部分步骤可以通过硬件来完成，也可以通过程序来指令相关的硬件完成，所述的程序可以存储于一种计算机可读存储介质中，上述提到的存储介质可以是只读存储器，磁盘或光盘等。
以上所述仅为本发明的较佳实施例，并不用以限制本发明，凡在本发明的精神和原则之内，所作的任何修改、等同替换、改进等，均应包含在本发明的保护范围之内。

Claims (17)

  1. 一种故障诊断的方法，其特征在于，所述方法包括：
    与局域网内的家庭网关设备进行无线连接；
    如果成功与所述家庭网关设备进行无线连接，则向所述家庭网关设备发送诊断请求，以便所述家庭网关设备根据所述诊断请求进行故障诊断；
    接收所述家庭网关设备返回的故障诊断结果。
  2. 根据权利要求1所述的方法，其特征在于，所述与局域网内的家庭网关设备进行无线连接之后，还包括：
    如果未成功与所述家庭网关设备进行无线连接，则与网络管理系统NMS进行远程连接，并在成功与所述NMS进行远程连接后，向所述NMS发送诊断请求，以便所述NMS将所述诊断请求转发给所述家庭网关设备，由所述家庭网关设备进行故障诊断，并接收所述家庭网关设备发送的故障诊断结果；
    接收所述NMS转发的所述故障诊断结果。
  3. 根据权利要求1所述的方法，其特征在于，所述接收所述家庭网关设备返回的故障诊断结果之后，还包括：
    与网络管理系统NMS进行远程连接，并在成功与所述NMS进行远程连接后，将所述故障诊断结果转发给所述NMS。
  4. 根据权利要求1至3中任一权利要求所述的方法，其特征在于，所述故障诊断结果包括网络配置信息，所述方法还包括：
    接收网络管理系统NMS对所述网络配置信息进行校验后返回的校验配置信息；
    将所述校验配置信息转发给所述家庭网关设备，并接收所述家庭网关设备根据所述校验配置信息进行网络测试后返回的网络测试结果。
  5. 一种故障诊断的方法，其特征在于，所述方法包括：
    与局域网内的终端进行无线连接，并在成功与所述终端进行无线连接 后，接收所述终端发送的诊断请求；
    根据所述终端发送的诊断请求进行故障诊断；
    将故障诊断结果返回给所述终端。
  6. 根据权利要求5所述的方法，其特征在于，所述与局域网内的终端进行无线连接之后，还包括：
    在未成功与所述终端进行无线连接时，接收网络管理系统NMS转发的诊断请求，所述诊断请求由所述终端发送给所述NMS；
    根据所述NMS转发的诊断请求进行故障诊断，并将故障诊断结果发送给所述NMS，由所述NMS将所述故障诊断结果转发给所述终端。
  7. 根据权利要求5或6所述的方法，其特征在于，所述故障诊断结果中包括网络配置信息，所述方法还包括：
    接收所述终端转发的校验配置信息，并根据所述校验配置信息进行网络测试后，向所述终端返回网络测试结果；
    其中，所述校验配置信息是由网络管理系统NMS对所述网络配置信息进行校验后返回给所述终端的。
  8. 根据权利要求5或6所述的方法，其特征在于，接收到诊断请求之后，还包括：
    对发送所述诊断请求的设备进行鉴权，并在鉴权通过后，执行根据所述诊断请求进行故障诊断的步骤。
  9. 一种终端，其特征在于，所述终端包括：
    第一连接模块，用于与局域网内的家庭网关设备进行无线连接；
    第一发送模块，用于当成功与所述家庭网关设备进行无线连接时，向所述家庭网关设备发送诊断请求，以便所述家庭网关设备根据所述诊断请求进行故障诊断；
    第一接收模块，用于接收所述家庭网关设备返回的故障诊断结果。
  10. 根据权利要求9所述的终端，其特征在于，所述终端，还包括：
    第二连接模块，用于当未成功与所述家庭网关设备进行无线连接时，与网络管理系统NMS进行远程连接；
    第二发送模块，用于在成功与所述NMS进行远程连接后，向所述NMS发送诊断请求，以便所述NMS将所述诊断请求转发给所述家庭网关设备，由所述家庭网关设备进行故障诊断，并接收所述家庭网关设备发送的故障诊断结果；
    第二接收模块，用于接收所述NMS转发的所述故障诊断结果。
  11. 根据权利要求9所述的终端，其特征在于，所述终端，还包括：
    第三连接模块，用于与网络管理系统NMS进行远程连接；
    第一转发模块，用于在成功与所述NMS进行远程连接后，将所述故障诊断结果转发给所述NMS。
  12. 根据权利要求9至11中任一权利要求所述的终端，其特征在于，所述故障诊断结果包括网络配置信息，所述终端，还包括：
    第三接收模块，用于接收网络管理系统NMS对所述网络配置信息进行校验后返回的校验配置信息；
    第二转发模块，用于将所述校验配置信息转发给所述家庭网关设备；
    第四接收模块，用于接收所述家庭网关设备根据所述校验配置信息进行网络测试后返回的网络测试结果。
  13. 一种家庭网关设备，其特征在于，所述设备包括：
    第一连接模块，用于与局域网内的终端进行无线连接；
    第一接收模块，用于在成功与所述终端进行无线连接后，接收所述终端发送的诊断请求；
    诊断模块，用于根据所述终端发送的诊断请求进行故障诊断；
    第一返回模块，用于将故障诊断结果返回给所述终端。
  14. 根据权利要求13所述的设备，其特征在于，所述设备，还包括：
    第二接收模块，用于在未成功与所述终端进行无线连接时，接收网络管理系统NMS转发的诊断请求，所述诊断请求由所述终端发送给所述 NMS；
    所述诊断模块，还用于根据所述NMS转发的诊断请求进行故障诊断；
    第一发送模块，用于将故障诊断结果发送给所述NMS，由所述NMS将所述故障诊断结果转发给所述终端。
  15. 根据权利要求13或14所述的设备，其特征在于，所述故障诊断结果包括网络配置信息，所述设备，还包括：
    第三接收模块，用于接收所述终端转发的所述校验配置信息；
    第二返回模块，用于根据所述校验配置信息进行网络测试后，向所述终端返回网络测试结果；
    其中，所述校验配置信息是由网络管理系统NMS对所述网络配置信息进行校验后返回给所述终端的。
  16. 根据权利要求13或14所述的设备，其特征在于，所述设备，还包括：
    鉴权模块，用于对发送所述诊断请求的设备进行鉴权；
    所述诊断模块，还用于在鉴权通过后，执行根据所述诊断请求进行故障诊断的步骤。
  17. 一种故障诊断的系统，其特征在于，所述系统包括：终端和家庭网关设备；
    所述终端如所述权利要求9至12中任一权利要求所述的终端；
    所述家庭网关设备如所述权利要求13至16中任一权利要求所述的设备。
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