Classifications

• • G—PHYSICS
  • G10—MUSICAL INSTRUMENTS; ACOUSTICS
  • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
  • G10L25/00—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00
  • G10L25/78—Detection of presence or absence of voice signals
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M3/00—Automatic or semi-automatic exchanges
  • H04M3/42—Systems providing special services or facilities to subscribers
  • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
  • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
  • H04M3/5175—Call or contact centers supervision arrangements
• • G—PHYSICS
  • G10—MUSICAL INSTRUMENTS; ACOUSTICS
  • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
  • G10L25/00—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00
  • G10L25/48—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use
  • G10L25/51—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use for comparison or discrimination
  • G10L25/54—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use for comparison or discrimination for retrieval
• • G—PHYSICS
  • G10—MUSICAL INSTRUMENTS; ACOUSTICS
  • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
  • G10L25/00—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00
  • G10L25/48—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use
  • G10L25/51—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use for comparison or discrimination
  • G10L25/63—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use for comparison or discrimination for estimating an emotional state
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M3/00—Automatic or semi-automatic exchanges
  • H04M3/42—Systems providing special services or facilities to subscribers
  • H04M3/428—Arrangements for placing incoming calls on hold
  • H04M3/4283—Call holding circuits
• • G—PHYSICS
  • G10—MUSICAL INSTRUMENTS; ACOUSTICS
  • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
  • G10L15/00—Speech recognition
  • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
• • G—PHYSICS
  • G10—MUSICAL INSTRUMENTS; ACOUSTICS
  • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
  • G10L15/00—Speech recognition
  • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
  • G10L2015/221—Announcement of recognition results
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
  • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M2203/00—Aspects of automatic or semi-automatic exchanges
  • H04M2203/55—Aspects of automatic or semi-automatic exchanges related to network data storage and management
  • H04M2203/555—Statistics, e.g. about subscribers but not being call statistics
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M3/00—Automatic or semi-automatic exchanges
  • H04M3/42—Systems providing special services or facilities to subscribers
  • H04M3/42221—Conversation recording systems

Landscapes

• Engineering & Computer Science (AREA)
• Signal Processing (AREA)
• Health & Medical Sciences (AREA)
• Physics & Mathematics (AREA)
• Multimedia (AREA)
• Computational Linguistics (AREA)
• Audiology, Speech & Language Pathology (AREA)
• Human Computer Interaction (AREA)
• Acoustics & Sound (AREA)
• Business, Economics & Management (AREA)
• Marketing (AREA)
• Child & Adolescent Psychology (AREA)
• General Health & Medical Sciences (AREA)
• Hospice & Palliative Care (AREA)
• Psychiatry (AREA)
• Telephonic Communication Services (AREA)
• Management, Administration, Business Operations System, And Electronic Commerce (AREA)
• Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)

Applications Claiming Priority (2)

Publications (1)

Family

ID=72426666

Family Applications (1)

Country Status (5)

Families Citing this family (10)

Family Cites Families (18)

• 2020
  • 2020-03-11 JP JP2020549075A patent/JP7053069B2/en active Active
  • 2020-03-11 US US17/433,987 patent/US11862190B2/en active Active
  • 2020-03-11 PH PH1/2021/552161A patent/PH12021552161A1/en unknown
  • 2020-03-11 WO PCT/JP2020/010634 patent/WO2020184631A1/en active Application Filing
  • 2020-03-11 SG SG11202109138VA patent/SG11202109138VA/en unknown
• 2022
  • 2022-03-24 JP JP2022048850A patent/JP7537770B2/en active Active

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