JP3201628B2 - Information management system - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information management system which assists a customer in efficiently responding to a user's request, and more particularly to a transportation system such as a railway, a ship, a bus, and the like. The present invention relates to an information management system that supports a user in a facility such as an institution, a theater, a restaurant, or the like, so that the customer can receive a detailed service from the customer, and the customer can efficiently serve the customer.

[0002]

2. Description of the Related Art Satisfaction of users for services provided by service organizations is based on transportation such as railways, ships, and buses.
Speed, accuracy, riding comfort, etc. are factors in the evaluation. In the case of facilities such as theaters, restaurants, etc., the contents to be performed, the performers, the quality of the facilities, the content of the dishes, etc. are the evaluation factors. . However, the satisfaction of the user is an important factor in the evaluation as to whether or not the service received from a customer attendant such as a crew member or a store clerk is, in addition to them. In recent years, in particular, in railways, it has been performed not only to transport but also to provide various services to passengers to create a more comfortable journey . It is displayed in the area 322.

[0003] In providing such a service, a large number of customers are required to respond to various requests from a large number of customers. However, arranging a large number of customers and performing various services by hand involves economic difficulties and difficulties in securing a large number of customers.

Therefore, in order to solve these problems,
The introduction of information devices is being considered. For example, the official skill number 8
No. 7-7380 discloses an introduction example of an information terminal device in a railway vehicle. In this example, on the back of the seat,
A terminal device having a display device and an operation unit is provided so as to be freely foldable, so that various services can be requested through the terminal device.

[0005]

However, in the above-mentioned conventional example, a means for transmitting a request from the customer is disclosed, but a response from the customer service side corresponding to the request is not disclosed. . If it is only required to provide information, it can be realized with a terminal. However, when receiving a service performed manually, the request needs to be accurately transmitted to the customer service staff. Moreover,
It is necessary for the service staff to efficiently respond to various requests generated randomly from many users. However, conventionally, nothing has been considered about these. In particular, in the case of a transportation system such as a railway, it is necessary to provide a service in a timely manner in consideration of the train operation status. However, no special support measures were taken into account in this regard.

SUMMARY OF THE INVENTION The present invention has been made to solve the above-mentioned problem, and an object of the present invention is to provide an information management system for assisting a service clerk in efficiently responding to a request from a customer. is there.

[0007]

According to the present invention, in order to achieve the above object , provision of service to train passengers is controlled.
Information management system that is used individually by passengers
Terminal devices arranged so that they can
Connected to the reception terminal for the customer service,
Manages customer terminal devices and reception terminal devices
Comprising a that the central processing unit, said central processing unit, the usage
Of service requests from passengers sent via customer terminals
And write, and obtain information indicating the operating condition of the train, hospitality
Work schedule that determines the order of services to be performed by staff
Generation and the reception of the generated work schedule
And send it to the terminal to create the work schedule.
Routine services that have to be performed in advance
And service based on service requests from the passengers.
Services to be performed based on priority,
First, the determination of the priority order is made based on the train operation
Refer to the information indicating the driving status and perform the operation according to the current driving status.
It is characterized by the following.

[0008]

According to the present invention, requests from a large number of customer terminal devices are collected through the customer terminal devices, sorted and sorted by the central processing unit, and used as reception terminal devices for service staff. Displays the status of the customer terminal device. The reception staff can easily grasp requests from a large number of customer terminal devices at the reception terminal device and serve customers.

[0009]

Next, embodiments of the present invention will be described with reference to the drawings. The embodiment described below is an example in which the information management system of the present invention is mounted on a railway vehicle. The present invention is, of course, not limited to railway vehicles.

As shown in FIG. 1, the information management system according to the present embodiment includes a passenger seat terminal device 100 provided for a passenger seat and a passenger seat terminal device (hereinafter, may be referred to as a seat terminal device). ) request 100, the collected operation information or the like, and processes the information, the vehicle central processing unit 200 to transfer the necessary terminals are arranged corresponding to a plurality of customer terminal equipment , a reception terminal apparatus 300 can grasp at least the state of the customer terminal device, an information terminal device 400 capable of inputting and outputting information, provided bases car sales, grasp the various purchase request a sales terminal device 500 can perform, it is configured to include <br/> a vehicle central processing unit 200 and data transmission lines 700 for transmitting and receiving information to and from the terminal devices That. Also, this information management system
Central processing unit 200 inside the vehicle and host processing unit 60 outside the vehicle
0 can be connected by the wireless communication line 800.

Next, the arrangement of each device in a train on which the system of this embodiment is mounted will be described with reference to FIG. Note that FIG. 3 shows only a part of the knitting for convenience of explanation.

In each of the vehicles a to e shown in FIG. 3, arrows indicate entrances and exits. In addition, reference numeral 1a denotes a high-class guest room which can receive a service by the customer service in this embodiment. 1b is a general guest room that cannot be serviced by the customer service staff.

At the left end of the vehicle a, there is a crew cabin 2 in which an in-vehicle central processing unit 200 is arranged. At the right end of the vehicle a, an in-car sales corner 5 is installed,
A sales terminal device 500 is disposed in a part of the terminal. At the left end of the vehicle b, a customer service room 3 and a reception terminal device 300 are arranged. Similarly, at the right end of the vehicle c, the customer service room 3 and the reception terminal device 300 are arranged. At the left end of the vehicle d, the customer service room 3 and the reception terminal device 300, and the information corner 4 and the information terminal device 400 are arranged. An in-vehicle sales corner 5 is installed at the left end of the vehicle e, and a sales terminal device 500 is arranged at a part thereof. As shown in FIG. 3, there are three vehicles, b, c and d, that can receive the service of the customer service. These include a seat terminal device 1 for each seat.
00 and the reception terminal 300
Is installed. Therefore, in the present embodiment, the reception terminal device 300 is the seat terminal device 100 for each vehicle.
Is configured to grasp the situation.

As shown in FIG. 2, the seat terminal device 100 includes a display device 120 for displaying various information, an operation device 130 for the user to perform various operations such as requesting a service, a ticket, The system includes a reading device 140 for reading a prepaid card, a credit card, and the like, and a control device 110 for controlling these devices, performing a charge settlement process, transferring information to and from the in-vehicle central processing unit 200, and the like. These are provided on the seat 10 as shown in FIG. That is, the control device 110, the display device 120, and the reading device 140 are arranged behind the backrest 11 of the front seat 10. In addition, the operating device 130 is provided with the armrest 1 of the seat.
2 at the tip. The operating device 130 is configured to be slidable so as to be housed in the armrest 12 when not in use. Thus, it is possible to prevent the user from being caught when the user takes a seat, leaves the seat, or the like.

Although not shown, the control device 110 has a central processing unit (CPU), a memory for storing an operation program of the CPU, and for storing various data, a communication control device, and a power supply device. The memory may include a hard disk device in addition to the RAM (random access memory).

As the display device 120, a panel type display such as a liquid crystal display is used. Preferably, a display capable of color display is used. The display device 120 displays a screen as shown in FIG. 6, which will be described later, according to an operation of the operation device 130 or the like. The image data of the various screens shown in FIG.
0 in advance.

As shown in FIG. 5, the operating device 130 includes a cursor key 131 for moving a cursor on the display screen of the display device 120 and an execution key for executing an item selected by the cursor key 131. 132, an on / off key 133 for turning on / off the display device, an illumination key 134 for turning on / off the illumination, a call key 135 for calling a customer attendant, and adjusting the volume of a television, a radio, and the like. And a volume key 136 for the user. In addition,
Some of these may be displayed by displaying icons on the display screen and selecting the icons. In addition, a special key can be provided. As special keys, for example, an alarm key for setting a timer to generate an alarm, a numeric key, etc.
There is.

The reading device 140 is provided with a card insertion slot 141, and includes therein a reading / writing head, a reading / writing control circuit and the like.

As shown in FIG. 2, the in-vehicle central processing unit 200 collects information from each terminal, information from the host, driving-related information, etc., processes these information, and processes the reception terminal measures 300, It is provided with a vehicle central control device 210 that sends the data to the sales terminal device 500 and the like and executes input / output control for various peripheral devices. Although not shown, the vehicle central control device 210 includes a central processing unit (CP)
U), a memory that stores an operation program of the CPU and temporarily stores various data, a communication control device, and a power supply device. The vehicle central control device 210
Includes a display device 220, an input device 230, an output device 240 such as a printer, and a storage device 2 such as a magnetic disk device.
50 are connected. The display device 220 can be the same as the display device 120 described above, but preferably has a large display display, and can grasp the states of various terminals in the same manner by using a function such as a multi-window. Use the one that can. The input device 230 is, for example,
A keyboard, a touch panel, and the like are used.

The vehicle central control unit 210 also includes a video tape recorder (VTR) 260 and a tuner 280 for providing programs such as broadcasts and movies in the vehicle.
To transmit and receive information between the host processing device 600 and the ticket processing device 270 for issuing a ticket, a designated ticket, an express ticket, etc., and the host processing device 600 by connecting to the host processing device 600 Is connected to the transmission device 290.

The vehicle central control unit 210 has a driving information interface 900 for inputting data from various measuring devices for obtaining driving information such as the current position of the train, the distance to the next stop station, and time. Is connected.

As shown in FIG. 2, the reception terminal device 300 displays a display device 320 for displaying various information necessary for the service staff to perform the service, and the service staff displays information, confirms work, and the like. Device 330 for printing, and printer 340 for printing a hard copy of the display screen
And control of these devices and in-vehicle central processing unit 200
And a control device 310 for transferring information between the control device 310 and the communication device. As shown in FIG. 7, the reception terminal device 300 is installed so that the display of the display device 320 can be easily viewed while the customer service staff is standing, and the operation device 330 can be easily operated. ing.

Although not shown, the control device 310 includes a central processing unit (CPU), a memory for storing an operation program of the CPU, and for temporarily storing various data, a communication control device, and a power supply device. . The memory may include a hard disk device or the like in addition to the RAM.

As the display device 320, a panel type display such as a liquid crystal display is used. Preferably, a display capable of color display is used. On the display device 320, for example, a screen as shown in FIG. 8 is displayed. The screen shown in FIG. 8 displays a seat information area 321 indicating the state of the seat, a work information area 322 indicating the contents to be serviced together with the order, and various messages such as information related to the work contents and information related to driving. Message area 323 and a reference information area 324 indicating other reference information are displayed according to a predetermined format.

In the seat information area 321, the seat arrangement 81 of the vehicle for which the reception terminal device 300 is in charge of service is displayed. In the seat arrangement 81, a hatched portion 82 in the drawing indicates that the seat is vacant at the present time. Other portions indicate that the passenger is riding.
The distinction between the two is made by changing the color on the actual screen. Further, the display may be performed with the luminance changed.
Also, the tea cup mark 83 that appears during the seat arrangement
Indicates that an order for food and drink has been made by the passenger in the seat where the is displayed. Bell mark 84 indicates that there is a call from the passenger in the seat where it is displayed.
A, B, C and the numbers indicate the seat number in combination. Although the tea cup mark 83 and the bell mark 84 are used here, the present invention is not limited to these marks. Different marks can be used, and more marks for different services can be added.

The work information area 322 displays the service to be performed by the service staff. The contents of the service are displayed on a mark such as the bell mark 84 and the tea cup mark 83 and / or a text message such as call, order, cloak preparation, or the like. The order is displayed, in principle, in the order of requests from the seats, but is changed according to the train operating conditions. The quantity indicates the number of calls and the number of orders. In order to distinguish the item of the first rank from the others, the brightness, the color, and the like are changed so that the region 85 is conspicuous.

The message area 323 displays a message related to the contents of the order 1 of the work information area 322 in characters or the like. FIG. 8 shows that the seat numbers of the passengers making the call are 3C, 6A, 12C, and 16A.

The reference information area 324 indicates the use status of the toilet, the current time, and the time required from the present time to the next stop station. In the toilet, two marks 86 are shown, and one of the areas 86 has a noticeably changed brightness.
It has become. This indicates that one of the two toilets is in use.

The operating device 330 has four cursor keys 3
31, an execution key 332 for executing selection of contents on the screen indicated by the cursor key 331, a seat information key 333 for setting a mode for performing an operation performed by the seat terminal device on behalf of the user, A return key 334 for returning the mode to the original screen, a cancel key 335 for canceling the registered items, and a service interruption / resumption pressed when the service is interrupted at the time of congestion or when sold out, and when the interrupted service is restarted. Key 336 and a print key 33 for starting up the printer 340 and printing a hard copy of the screen.
And 7.

The printer 340 is housed inside the service counter 6 shown in FIG. 7, and performs printing in accordance with an instruction of the print key 337 of the operation device.

The information terminal device 400 includes a display device 420 having a display such as a CRT, an operation device 430 for giving an instruction to the information terminal device 400, and a transmission device 290 of the in-vehicle central processing unit 200. A facsimile machine 440 connected to a telephone network by wireless communication, and a control device 410 for controlling the operation of these machines are provided.
The information terminal device 400 can have, for example, an external configuration as shown in FIG.

The sales terminal device 500 performs operations such as a display device 520 for displaying the contents of the order sent from the in-vehicle central processing unit 200, an order processing confirmation, an order input at a sales corner, a print instruction, and the like. Operation device 53
0 and a printer 540 that issues receipts and the like.

Next, the operation of this embodiment will be described along with the lapse of time from departure to arrival of the train.

First, it is assumed that the data of the seat arrangement of the vehicle which the terminal device 300 covers is stored in advance in each reception terminal device 300.

The vehicle central control unit 210 executes processing of items to be processed preferentially by the system side and processing items generated by requests from passengers. Items to be processed preferentially include check-in processing, check-out processing, and routine services provided by the attendant irrespective of passenger requests. These processes are executed prior to other processes in the seat terminal. Further, the vehicle central control device 210 creates a work schedule of the service to be performed by the customer service staff. This schedule is created by incorporating service items that occur as appropriate, taking into account the priority order, based on the standard services. The contents of the work schedule are sent to the reception terminal device 300 and sequentially displayed in the work information area 322. This display order is appropriately changed according to the situation.

FIG. 12 shows a schematic flow chart of the operation of the vehicle central control device 210.

Before departure of the train, the in-vehicle central processing unit 20
0, from the host processing device 600 via the wireless communication line 800 and the transmission device 290, the stop station of the train,
It receives driving schedule information such as departure and arrival times and seat reservation information and stores them in the storage device 250. Further, the seat reservation information and the like are displayed on the display device 220 so that the conductor can confirm the seat reservation status (step 12).
10). In addition, these information can be displayed as needed by giving an instruction with the input device 230. Further, the schedule information of the standard service is stored in the storage device 25 in advance. As this kind of service, there is a towel distributing service at the time of boarding, in-car broadcasting, a cloak service, and the like.

Next, it is checked whether or not there is a priority process (step 1220). The decision is made with reference to the train operation schedule. In this case, the check-in process is required before the train departs, so this is executed. If the train has already departed from the starting station, the position information of the train may be obtained via the driving information interface 900, and the position information may be compared with the driving schedule to make a determination.

The check-in process is performed as shown in FIG. First, the vehicle central control device 210 activates the seat terminal device 100 and sets the display screen of the display device 120 to an initial screen. Thereby, the control device 110
Displays the screen 61 of FIG. 6 on the display device 120 (step 13010). In addition, although the example which displays the line name here is shown, the train name may be used.

Here, the passenger reads the seat designation ticket or the like into the reading device 1
When the designated tickets are inserted into the designated ticket 40, the reading device 140 reads the information on the seat designation written on the designated ticket, the date,
The train name, the boarding section, the designated seat number, and the like are read and sent to the vehicle central control device 210 via the control device 110. Vehicle central control device 210 compares the information on the seat designation stored in storage device 250 with the read information (step 1320).

If the two match, a check-in completion signal is sent to the seat terminal device 100, and a screen 61 shown in FIG. Outputs a signal indicating mismatch. As a result, a message such as "seat is different" is displayed on display device 120 (step 1330).

When the check-in is completed, the control is transferred to the control device 110 of the seat terminal device 100 (step 1).
340). In addition, the data of the checked-in seat is
Each is sent to the corresponding reception terminal device 300 (step 1350). Reception terminal device 300
Indicates on the display device 320 that the checked-in seat is checked in by changing the display color in the seat arrangement 81.

Thereafter, returning to the flow of FIG. 12, it is determined whether or not all the processes for the seat terminal have been completed (step 1240). Here, since the processing has not been completed, the process returns to step 1220. Then, such a process is performed for all the reserved seat terminal devices. When there are no more priority processing items for the seat terminal device 100, the terminal waits for a request from each terminal (step 1250), and processes the content according to the request (step 126).
0).

As described above, the vehicle central control device 210
Repeats the processing of steps 1220, 1250 and 1260. When it is detected from the driving information and the seat reservation information that the train approaches the stop station and that there is a passenger getting off, the priority processing is performed as described above (step 1230).

In this case, the vehicle central control device 210 displays a message screen 69 shown in FIG. 6 for notifying that the disembarkation station is approaching, at least on the seat terminal device 120 of the passenger who is going to disembark at that station. . Since this screen is displayed with priority, priority is given to display by another operation of the seat terminal device 100. In addition, the message screen 69 may also display the required time from the current time to arrival. Note that the message screen 69 may be displayed on another activated seat terminal device 120.

Further, vehicle central control device 210 instructs reception terminal device 300 to output a message for preparing for cloak to display device 320 at the highest level. As a result, the work message “Preparation for cloakroom” is displayed in the work information area 322 at the first place. In FIG. 8, the work message “prepare for cloakroom” is displayed before the display timing of the screen 69, thereby facilitating the setup of the customer service staff. For this reason, the vehicle central control device 210 compares the driving information with the work schedule to determine whether there is a standard service to be performed (step 1220).

Thereafter, it is determined whether or not the processing for the seat terminal device 100 has been completed (step 124).
0), when it is finished, the seat terminal device 100
The control device 110 is instructed to turn off the power supply. After that, in step 1220, when it is found from the reservation information that a new passenger gets on the seat,
By activating the seat terminal device 100, various processes similar to those described above are executed.

Further, when the train approaches the terminal station, the screen 69 is displayed on the display device 12 of the front seat terminal device 100.
0, and sends information to the reception terminal device 300 indicating that the terminal is approaching the terminal station, and displays a message inviting attention to the service staff in the message area 323. The work contents required for preparations for getting off, such as preparation, are displayed in the work information area 322.

Thereafter, when all the priority processing items have been completed, it is checked whether or not the processing for each seat terminal device 100 has been completed (step 1240). Is instructed to turn off the control device. If the process is not completed, a message to the effect that the process is to be executed immediately is displayed on the reception terminal device 300. When it is confirmed that all processes have been completed for all the seat terminal devices and that the vehicle has arrived at the terminal station, the vehicle central control device 210
Ends the process (step 1280).

The display on the display device 120 of the seat terminal device 100 based on the above-mentioned priority processing items can be remotely activated even if the display device 120 of the seat terminal device 100 to be displayed or the power is off. , Is displayed. The power of the seat terminal device 100 is not turned off,
Only the display on the display device may be turned off.

Next, processing related to various services requested by passengers will be described.

Step 125 in the flowchart of FIG.
At 0, when there is a request from the terminal device, the vehicle central control device 210 receives the content and executes the processing.

A request for a service in the seat terminal device 100 is made by operating the operation device 130. First, if the display of the seat terminal device 100 is off, it is turned on. This is performed by the on / off key 133. In response, control device 110 causes display device 120 to display service menu screen 62 shown in FIG.
Here, a plurality of menus, such as guidance for in-vehicle facilities, are displayed. When the passenger designates any item of the menu using the cursor keys 131 and presses the execution key 132, the control device 110 causes the display device 120 to display the selected screen.

The display screens include, for example, screens 63 to 68. If the user wants to know about the in-vehicle facilities, the user further selects necessary items on the screen 63, and for example, a screen 64 of a toilet guide map is displayed. Also,
In the case of the menu screen 68 of a television or the like, a corresponding program is screened on the display device 120 by selecting each menu screen.

In the case of the food and drink menu screen 66, when the passenger selects a necessary one, the control device 110 calculates the fee based on the selection and displays the amount on the display device 120 (screen 67). On this screen, guidance on the form of payment of the fee is also displayed. Here, when the passenger inserts the prepaid card into the reading device 140, the control device 110 reads the card balance, reduces the amount corresponding to the fee from the balance, and writes the new balance into the reading device 1.
Write to the prepaid card via 40. Further, control device 110 stores the order information, the charge and the adjusted information, and the information indicating the seat in vehicle central control device 2.
Send to 10. The vehicle central control device 210 transfers the information to the sales terminal device 500 based on the transmitted information and causes the display device 520 to display the information. In addition, the order is incorporated into the work schedule of the customer service staff, and the order information and the information indicating the seat are transmitted to the reception terminal 30.
Send to 0.

At this time, the vehicle central control device 210 accumulates such information for a predetermined period of time, and collects orders for each number that can be collectively delivered by the service clerk. And
The order information is sent to the reception terminal device 300 and the sales terminal device 500 by attaching an order number in this unit.

In the reception terminal device 300, the processing device 310 receives this information and displays the teacup mark 83 of the seat corresponding to the seat arrangement displayed in the seat information area 321 of the display device 320. In addition, the orders are displayed in the work information area 322 sequentially for each group together with the quantity.

In the sales terminal device 500, when the order is completed, the operation device 530 is operated and the fact is sent to the vehicle central control device 210. The vehicle central control device 210 transmits the completed order to the reception terminal device 300.
And the order is erased. The reception terminal device 300 sets the work order of the completed order as the highest order, and displays the number of the seat for which the order was placed in the message area 323. Upon seeing this, the customer attendant picks up the order at the sales terminal and delivers it to the seat.

When the delivery of the order is completed, the customer clerk operates the operation device 330 to delete the data of the order. Operate the cursor key 331
Can be performed by instructing the work and pressing the cancel key 335.

Next, a case where a passenger calls a customer attendant will be described. In this case, the passenger presses the call key 135 of the operation device 130. In response to this, the control device 110
This call information together with the seat information is transmitted to the vehicle central control device 2.
Send to 10. The vehicle central control device 210 incorporates this call information into the work schedule and sends it to the reception terminal device 300. In this case as well, calls that occur at a certain time are put together and incorporated into a work schedule.

Control device 3 of reception terminal device 300
When receiving the call information, the 10 displays a bell mark 84 on the corresponding seat of the seat arrangement 81. In addition, the call and its quantity are displayed in the work information area. When the work order of this call is the highest, the seat number of the called customer is displayed in the message area 323 as shown in FIG. The attendant looks at this, goes to their seats and listens to the passengers' requests. Then, when these processes are completed, the call request data is deleted as described above.

In the case where the number of calls is large and the processing is congested, the service may not be provided immediately before the train arrives or depending on circumstances such as sold out. In such a case, the service clerk uses the service interruption / resumption key 336 of the operation device 330 to input a service interruption. This information is sent to the vehicle central control device 210 and transferred to the front seat terminal device 100. This information is stored in the seat terminal 100
Of the service is displayed on the display device 120. Similarly, the reception terminal device 30
0 message area 323 of the display device 320
The message "Service interruption" is displayed.

When the service can be executed, the service clerk uses the service suspend / resume key 336 of the operation device 330 to input the restart of the service. As a result, a message of “service restart” is displayed in the message area 323 of the display device 120 of the seat terminal device 100 and the display device 320 of the reception terminal device 300.

As described above, the information management system according to the present embodiment can assist the service staff to efficiently respond to requests from passengers. The contents of the service described above are merely examples. Further, the present embodiment can be applied to support of various services. For example, the present invention can be applied to services such as an alarm request, a reservation of a connecting train, and a printout of various information.

In the above embodiment, the operating device 130 of the seat terminal device 100 is provided on the armrest of the seat, but may be arranged beside the display device 120 as shown in FIG.

The display screen of the display device of the reception terminal device is not limited to the one shown in FIG. For example,
It can also be configured as shown in FIG. The screen shown in FIG. 11 is provided so that a wakeup request can be registered.
A clock mark 88 is displayed. In addition, a driving information display area 325 for independently displaying driving information is provided.

Further, in the present embodiment, the seat terminal device 10
The reading device 140 provided at 0 has not only a reading function but also a writing function. However, in the present invention, the writing function may be omitted. In this case, the payment of the fee is performed by cash, not by card.

[0068]

According to the present invention, since the reception staff can easily recognize the requests from a large number of customer terminal devices at the reception terminal device and serve the customers, detailed entertainment and information provision to the customers can be provided. And customer service efficiency can be improved.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an outline of a configuration of an embodiment in which an information management system of the present invention is applied to a railway vehicle.

FIG. 2 is a block diagram showing a configuration of each unit of the information management system of the embodiment.

FIG. 3 is an explanatory diagram showing an arrangement of devices in a train on which the information management system of the embodiment is mounted.

FIG. 4 is a perspective view showing an external appearance of an example of a seat terminal used in the embodiment.

FIG. 5 is a plan view showing an example of an external appearance of the input device of the seat terminal.

FIG. 6 is an explanatory diagram showing an example of a display screen of the seat terminal.

FIG. 7 is a perspective view showing an external appearance of an example of a reception terminal used in the embodiment.

FIG. 8 is an explanatory view showing an example of a display screen of the reception terminal.

FIG. 9 is a perspective view showing an external appearance of an example of an information corner terminal used in the embodiment.

FIG. 10 is an external view showing another example of the seat terminal.

FIG. 11 is an explanatory view showing an example of a display screen of another example of the reception terminal.

FIG. 12 is a flowchart illustrating a partial processing procedure of an operation performed by the control device in the in-vehicle central processing unit used in the present embodiment.

FIG. 13 is a flowchart showing a processing procedure of a check-in processing operation executed by the control device in the in-vehicle central processing unit used in the embodiment.

[Explanation of symbols]

100: seat terminal device, 110: control device, 120: display device, 130: operating device, 140: reading device, 200
... in-vehicle central processing unit, 210 ... vehicle central control unit, 25
0: storage device, 300: reception terminal device, 310
... Control device, 320 ... Display device, 330 ... Operation device, 3
40 ... printer, 400 ... information terminal device, 500 ... sales terminal device, 600 ... host processing device.

──────────────────────────────────────────────────続 き Continuing on the front page (72) Inventor Yukinobu Maruyama 1-280 Higashi-Koigakubo, Kokubunji-shi, Tokyo Hitachi, Ltd. Design Research Center, Inc. Design Laboratory (72) Inventor Kazuhiko Hiraoka 1-280 Higashi Koigakubo, Kokubunji-shi, Tokyo Design Laboratory, Hitachi, Ltd. (56) References JP-A-63-208995 (JP, A) JP-A-3-217999 ( JP, A) JP-A-1-301431 (JP, A) JP-A-63-215287 (JP, A) JP-A-63-298697 (JP, A) JP-A-64-79857 (JP, A) JP-A-4-148371 (JP, A) JP-A-5-28333 (JP, A) JP-A-1-257640 (JP, A) JP-A-63-223000 (JP, A) JP-A-63-207237 (JP, A) JP-A-63-103399 (JP, A) JP-A-61-139598 (JP, A) JP-A-2-43670 (JP, A) (58) Fields investigated (Int) .Cl. ⁷ , DB name) G06F 17/60 112 B61D 37/00 JICST file (JOIS)

Claims (3)

(57) [Claims] 1. The provision of services to train passengers
A management information management system, passenger terminals for passengers are arranged so that they can be used separately apparatus, and is connected to a reception terminal device for customer personnel, terminal device and Resepusho for the customer
A central processing unit that manages a terminal device , wherein the central processing unit is provided with a service request from a passenger transmitted through the customer terminal.
Request, obtain information indicating the operation status of the train, and work schedule to determine the order of services to be performed by the service staff.
And generating the generated work schedule to the reception terminal.
Transmission, and it is decided in advance that the work schedule should be created.
Standard service and waiting for passengers
For services to be performed based on service requests,
Based on the priorities, and the determination of the priorities,
With reference to the acquired information indicating the operation status of the train,
An information management system characterized by performing according to the current driving situation . 2. The information management system according to claim 1,
The central processing unit further performs a check-in process, and performs the check-in process on information on seat designation transmitted from the customer terminal.
The information for specifying the acquired and acquired seats is given in advance.
Compared to the seat reservation information,
The feature is to do it by confirming that you are seated
And information management system. 3. The information management system according to claim 1,
In addition, the central processing unit communicates with the scheduled
Further performing a process of notifying the proximity, the process of notifying the getting off station , the information indicating the obtained driving status, and the reservation information
More, passengers who get off at the stop station when approaching the stop station
If there is a passenger getting off, the station
For displaying an indication that the vehicle is approaching
To the passenger terminal of the passenger.
Characteristic information management system.