The purpose of CDA creation in June, 1960 was to see the planning and maintenance of the capital ... more The purpose of CDA creation in June, 1960 was to see the planning and maintenance of the capital city. CDA is a public sector organization which is not only responsible for development of Islamabad but also performs all functions of municipal committee to provide for cleanliness, health, education, supply of goods and food etc. CDA is lagging quality in operations and projects. So to improve this quality deficiency in CDA we devised a research. The research methodology considers research through different secondary sources such as different websites, journals and research papers etc. By the use we above mentioned sources we have collected data for some of better performing urban development authorities in Pakistan and in the world. Than we compare operations and projects performance metrics for the enlisted enterprises. After this we studied existing operations and projects performance metrics of the capital development authority Islamabad. We have developed collective operations and projects performance metrics for CDA by comparing those of CDA with the enlisted three enterprises. To explore relevance and importance of collective operations and projects performance metrics; we have collected impressions of clients of CDA by using an online survey. The results are in favor of client satisfaction. Most of the users think client satisfaction is most important and relevant factor for CDA. On the same page, transparency was rated least by clients. The research identifies important areas for CDA which needs a lot of improvement. Clients rated construction time and cost on 7th number. This is main area as far as CDA is concerned and people rated it as least. So a lot improvement can be made in this area.
The purpose of CDA creation in June, 1960 was to see the planning and maintenance of the capital ... more The purpose of CDA creation in June, 1960 was to see the planning and maintenance of the capital city. CDA is a public sector organization which is not only responsible for development of Islamabad but also performs all functions of municipal committee to provide for cleanliness, health, education, supply of goods and food etc. CDA is lagging quality in operations and projects. So to improve this quality deficiency in CDA we devised a research. The research methodology considers research through different secondary sources such as different websites, journals and research papers etc. By the use we above mentioned sources we have collected data for some of better performing urban development authorities in Pakistan and in the world. Than we compare operations and projects performance metrics for the enlisted enterprises. After this we studied existing operations and projects performance metrics of the capital development authority Islamabad. We have developed collective operations and projects performance metrics for CDA by comparing those of CDA with the enlisted three enterprises. To explore relevance and importance of collective operations and projects performance metrics; we have collected impressions of clients of CDA by using an online survey. The results are in favor of client satisfaction. Most of the users think client satisfaction is most important and relevant factor for CDA. On the same page, transparency was rated least by clients. The research identifies important areas for CDA which needs a lot of improvement. Clients rated construction time and cost on 7th number. This is main area as far as CDA is concerned and people rated it as least. So a lot improvement can be made in this area.
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