Health and Safety Information
Our Health and Safety Plan
The AT&T Hotel and Conference Center is committed to keeping our guests, team, and community healthy and safe. In collaboration with UT healthcare experts and with information from industry guidelines, we have established protocols for associates and guests.
The University of Texas Austin has aligned its masking guidance with the Centers for Disease Control and Prevention. People may choose to mask at any time, for any reason, and individuals who are immunocompromised or at high risk should continue to take precautions.
Overall
• Hand sanitation stations throughout
• Increased sanitizing of high touchpoints
• Health and safety signage property-wide
• Electrostatic sprayers and EPA-registered disinfectants used throughout the property
Public Spaces
• Increased cleaning and sanitization
Arrival
•Self-parking in Conference Center Garage
• Valet parking is available
Food & Beverage
• All dining options - Gabriel's, The Carillon, One Twenty 5 Cafe, and Moontower Cafe - are open and available. See current operating hours here.
• In-room dining is available
Check-In & Check-Out
• Touchless experience at the front desk
• Sanitized guest room keys
Meetings & Events
• Six-foot physical distancing optional
• Electrostatic sprayers and EPA-registered disinfectants used throughout the property
Guest Rooms
• Each room sanitized before arrival
• Housekeeping service available daily
Associates
• Temperature checks upon entry
Your Health and Safety
We recommend following prevention guidelines from University Health Services, UT's healthcare experts.
- Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use alcohol-based hand sanitizer.
- Keep six feet of distance between yourself and others whenever possible.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Do not share food, beverages or smoking devices with others.
- Avoid close contact with sick people.
- Avoid shaking hands— wave or “hook ‘em” instead.
- Stay home when sick and avoid leaving home even if you are well except when necessary.
- Clean and disinfect frequently touched objects and surfaces often.
- Cough or sneeze into your elbow or sleeve or cover coughs and sneezes with a tissue. Throw the tissue directly into the trash.
Flexible Cancellation Policy
For reservations booked directly with the hotel, your reservation can be changed or cancelled without a fee up to 24 hours before your scheduled arrival date. *Special events cancel policy may apply.*
Please contact us about modifications and cancellations or if you have questions about your reservation: 512-404-3600.
If you have booked through a third party (i.e. Expedia, Booking.com), please contact your booking company to change your reservation.
Thank you for your continued support of our Austin hotel and we look forward to welcoming you to the UT Campus!
