Classroom/AV Support

The Classroom/AV Support team provides user and technology support for installed audio visual systems in over 700 rooms across 48 campus buildings.

Student Technology Assistants and interns work with full-time staff to proactively maintain A/V systems and ensure a state of the art teaching and learning experience at the University of Texas.

LAITS Classroom Support strives to provide the necessary tools and environment for a state of the art teaching and learning experience at the University of Texas. We accomplish this by routinely checking classrooms in the mornings before faculty arrive for class to ensure audio/video equipment is working properly for class.

If problems arise in a LAITS-supported room, please give us a call at (512) 232-5400 for immediate phone support. Please note that our phone service will prompt you to press ‘1’ for immediate support for a classroom related issue.

If we can’t solve the issue over the phone, we will immediately dispatch a technician to your class to resolve your problem. For non immediate needs, please email us at laits-av-help@utexas.edu.

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AV Technical Support

The AV Technical Support service includes diagnosing technical issues with AV equipment installed in supported spaces, including hardware errors, issues with equipment, and coding issues with integration equipment.

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AV User Support

The AV User Support service includes diagnosing and resolving end-user issues with AV/Classroom systems, including basic user instruction for the AV equipment installed in supported spaces. 

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AV/Classroom Computer Support

We provide standardized classroom computer ‘images’ to be used with AV consoles in classrooms, meeting rooms, and similar spaces. The service includes regular patching of operating system and software, security and compliance implementation, troubleshooting, and managing repair of in-warranty computers.