Senior Product Marketing Manager, Operations

Company Description

Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of more than 2,000 bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the flexibility of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Team Description

The Dropbox Marketing Team shows the world how Dropbox makes work better. We're storytellers and strategists, exploring new ways to connect our products with the people who need them. From product launches to campaign strategy, positioning to digital marketing, we blend creativity with data-driven insights to build our brand and grow our impact. Working across disciplines, you will tap into your own inventiveness while collaborating with teams throughout the organization, including Product, Sales and Engineering. If you're excited about translating complex technologies into engaging narratives and shaping how the world understands and experiences Dropbox, join our Marketing team. Areas of work include Digital Marketing, Brand Strategy, Content Marketing, Product Marketing, Campaign Marketing, SaaS Marketing, Growth Marketing, Marketing Operations, and Customer Insights.

Role Description

The Product Marketing team is a key driver of go-to-market success, shaping the strategy and execution for how we bring products to market and scale adoption. This team thrives on collaboration, alignment, and operational excellence to ensure we deliver value to our customers and business.

The Senior Manager, PMM Operations will report directly to the VP of Product Marketing and will focus on improving the operational effectiveness of the team, with an important emphasis on launch operations to ensure that our go-to-market efforts are seamless, strategic, and impactful.

Responsibilities

Launch Operations Leadership: Lead the operational framework for go-to-market launches, ensuring readiness across Product, Marketing, Sales, Enablement, and Customer Success. Partner with cross-functional teams to define timelines, align stakeholders, and meet launch criteria.

• • Develop and maintain company-wide launch playbooks, templates, and best practices.
  • Oversee the implementation of scalable processes to manage the complexity of launches effectively.
  • Act as the central point of coordination for product and solution launches, driving alignment and accountability across teams.
• Strategic Planning and Prioritization: Work closely with PMM leadership to design and execute planning processes, including investment frameworks, resource allocation, and OKRs.
  • Develop frameworks to prioritize launch initiatives based on market impact, organizational capacity, and strategic objectives.
• Program and Process Optimization: Identify, develop, and implement operational enhancements that enable the PMM team to partner effectively with Marketing, Sales, and Product.
  • Streamline workflows for launch readiness, from ideation to post-launch reporting.
  • Build scalable solutions for recurring PMM needs, such as stakeholder communications, performance reporting, and resource planning.
• Performance Metrics and Reporting: Establish and track key performance indicators (KPIs) for launch success and PMM efficiency.
  • Collaborate with analytics teams to measure product performance, adoption rates, and go-to-market outcomes.
  • Prepare summaries for business reviews, leadership updates, and company all-hands meetings.
• Cross-Functional Enablement: Act as a connector across Product, Marketing, and Sales to drive clarity, alignment, and execution of key initiatives.
  • Facilitate discussions to navigate risks, resolve dependencies, and remove blockers during launch cycles.
• Communication Excellence: Write and deliver clear, concise internal communications, including plans, updates, and presentations, to align teams and build momentum for initiatives.

Requirements

• 5+ years of relevant experience in program management, product marketing, business operations, or consulting.
• 3+ years of experience leading product launches, with a strong understanding of go-to-market processes.
• Exceptional communication skills, with the ability to influence stakeholders and build trust across senior leadership.
• Proven ability to manage multiple priorities and thrive in fast-paced, ambiguous environments.
• Experience developing and implementing operational processes that drive efficiency and clarity.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.