What is an eSIM?

An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can quickly and easily transfer an existing cellular plan or get a new cellular plan, all digitally. You can even store multiple eSIMs on the same device and use two phone numbers at the same time. And it’s more secure - someone can’t remove the physical SIM card if your iPhone is lost or stolen. In just a few simple steps, you are ready to make calls, send messages, and browse the web.

Which iPhone models support eSIM?

iPhone XS, iPhone XS Max, iPhone XR, or later support eSIM. If you purchased an iPhone 14 or iPhone 14 Pro model, your iPhone does not have a physical SIM tray, and will only activate
with an eSIM.

How do I activate a Viaero eSIM on iPhone?

Activating an eSIM on iPhone is easy.

To activate your iPhone on Viaero's network, please have the QR code from inside the phone's box ready and call 1-877-842-3765. You can also activate your phone with a sales rep in one of our stores. 

Our Customer Service department can email the QR code for the eSIM to the email we have on file under an account.

You can learn more about eSIM on iPhone here: https://support.apple.com/en-us/HT212780.

How do I transfer my phone number to my new iPhone 14?

Please contact Customer Service at 1-877-842-3765 or speak to a sales rep in one of our stores.

How do I move my phone number from my Android device to an eSIM on my new iPhone 14?

If you're switching to iPhone, please contact Customer Service at 1-877-842-3765 or speak to a sales rep in one of our stores.

How do I activate an iPhone with eSIM if I don't have access to a Wi-Fi network?

If you have an eSIM only iPhone 14 or iPhone 14 Pro model and you don’t have a Wi-Fi
network, Apple has a new solution to activate your eSIM. During the Set Up process, you can
choose to continue without Wi-Fi. This allows you to setup your new eSIM without Wi-Fi at
no cost to you.

Are all Viaero customers able to use an eSIM on an iPhone?

Yes, an eSIM will work on any of Viaero's plans for all customers. Subscribers will need to purchase their device from Viaero or have an unlocked device to activate an eSIM.

How do I get a Viaero eSIM if I'm not purchasing my iPhone from Viaero?

The device will need to be unlocked.

How do I know if my iPhone is unlocked?

1. Go to Settings > General, and tap About.
2. Under Carrier Lock, you should see a message that says "No SIM restrictions." If you don't
see that message, contact your carrier.

Will activating an eSIM lock my iPhone to Viaero?

Your devices lock status is not impacted by the use of an eSIM. For information about Viaero's
lock policy, please contact Customer Service at 1-877-842-3765 or speak to a sales rep in one of our stores.

What should I do if my iPhone is lost or stolen with an active eSIM?

Please contact Customer Service at 1-877-842-3765 or speak to a sales rep in one of our stores as soon as possible. Once Viaero deactivates your eSIM, it cannot be reactivated and a new SIM will need to be purchased.

What happens to my cellular plan if I erase my eSIM?

If you delete your eSIM, your cellular plan has not been cancelled. To cancel your subscription or generate a new eSIM for your cellular plan, please contact Customer Service at 1-877-842-3765 or speak to a sales rep in one of our stores. 

Can I still use my Viaero eSIM if I travel internationally?

Viaero's Best, Better, and Ultra Unlimited plans include roaming in Canada and Mexico. We also offer GlobalConnect roaming options in over 120 countries.

Click here for more information about GlobalConnect.

What is Dual SIM?

Dual SIM allows users to use two phone numbers at the same time. For example, you can use
one number for business and another number for personal. Or you can add a local data plan
when you travel outside of the country or region.

You can learn more about Dual SIM with an eSIM here: https://support.apple.com/en-us/
HT209044