EXCEL International Journal of Multidisciplinary Management Studies, 2013
Service quality is one of the most important factors behind customer satisfaction in commercial b... more Service quality is one of the most important factors behind customer satisfaction in commercial banks. Various studies revealed that service quality plays a decisive role in satisfaction of customers vis-a-vis profitability of banks. Against such a backdrop, an attempt has been made to examine the impact of service quality of the bank on customer satisfaction. This study points out that satisfaction and service quality relationship is critical for commercial banks. The broad objective of the study is to identify the determinants of customer satisfaction in the context of public sector and private sector banks in India and to examine the relationship between customer satisfaction and service quality of banks. For this purpose responses have been elicited through a pre-tested structured questionnaire from 568 customers of public sector and private sector banks located in NCR.
2021 International Conference on Decision Aid Sciences and Application (DASA), 2021
The aim of the study is to present an advanced overview and potential application of the innovati... more The aim of the study is to present an advanced overview and potential application of the innovative tools/software's/methods used for data visualization, text mining, scientific mapping, and bibliometric analysis. Text mining and data visualization has been a topic of research for several years for academic researchers and practitioners. With the advancement in technology and innovation in the data analysis techniques, there are many online and offline software tools available for text mining and visualisation. The purpose of this study is to present an advanced overview of latest, sophisticated, and innovative tools available for this purpose. The unique characteristic about this study is that it provides an overview with examples of the five most adopted software tools such as VOSviewer, Biblioshiny, Gephi, HistCite and CiteSpace in social science research. This study will contribute to the academic literature and will help the researchers and practitioners to apply these tools in future research to present their findings in a more scientific manner.
International Journals of Marketing and Technology, 2011
The concept of e marketing is very widely accepted by the companies around the world because it h... more The concept of e marketing is very widely accepted by the companies around the world because it has not only contributed in the efficacy of 4 P's of marketing mix in big a way but has also backed the increasing customer value and satisfaction. The huge benefits of e marketing techniques are mostly delighted by developed countries because of the availability of advanced infrastructure and established unconventional marketing setups, which are absent in developing countries. The paper has attempted to find out strategies and ways by which e marketers can get hold of customers living in under developed areas without knocking the doors of government, telecom players, educational institutions, NGOs or any other external body.
EXCEL International Journal of Multidisciplinary Management Studies, 2013
Service quality is one of the most important factors behind customer satisfaction in commercial b... more Service quality is one of the most important factors behind customer satisfaction in commercial banks. Various studies revealed that service quality plays a decisive role in satisfaction of customers vis-a-vis profitability of banks. Against such a backdrop, an attempt has been made to examine the impact of service quality of the bank on customer satisfaction. This study points out that satisfaction and service quality relationship is critical for commercial banks. The broad objective of the study is to identify the determinants of customer satisfaction in the context of public sector and private sector banks in India and to examine the relationship between customer satisfaction and service quality of banks. For this purpose responses have been elicited through a pre-tested structured questionnaire from 568 customers of public sector and private sector banks located in NCR.
E marketing is growing at a dramatic pace and is significantly impacting customers and market beh... more E marketing is growing at a dramatic pace and is significantly impacting customers and market behaviour. Positive outcomes of electronic market places has been witnessed in numerous industries whereas some systems have failed or their penetration pace is slow. Pharmaceutical industry is beginning to explore e marketing to determine how it fits into their overall business strategy. Companies which are open to this innovative technique are trying to integrate e marketing strategies with conventional tactics. European pharmaceutical companies have been able to cater to a large segment of online customers due to safety and efficiency in their electronic transactions and high awareness level among the customers.
Journal of Open Innovation: Technology, Market, and Complexity
Novel Coronavirus, also known as COVID-19, is a health emergency that is having an ever-growing i... more Novel Coronavirus, also known as COVID-19, is a health emergency that is having an ever-growing impact on the global economy. COVID-19 has caused economic disruption at an unprecedented speed and scale. The economic costs it will bring to society can only be measured in times to come. Millions of people across the globe have already become unemployed, and similarly, millions of businesses have either shut down or are on the verge of collapse. It is a great challenge for policymakers to minimize the economic impact of COVID-19 and put the economy on a growth trajectory once again. Unfortunately, there is so far no country in the world that can be viewed as a role model for its economic response to the COVID-19 pandemic. The present study proposes Islamic finance as a potential tool to help affected economies safely pass through the economic crisis resulting from the pandemic. This study identifies a four-stage COVID-19 model and proposes ten innovative Islamic financial services for ...
EXCEL International Journal of Multidisciplinary Management Studies, 2013
Service quality is one of the most important factors behind customer satisfaction in commercial b... more Service quality is one of the most important factors behind customer satisfaction in commercial banks. Various studies revealed that service quality plays a decisive role in satisfaction of customers vis-a-vis profitability of banks. Against such a backdrop, an attempt has been made to examine the impact of service quality of the bank on customer satisfaction. This study points out that satisfaction and service quality relationship is critical for commercial banks. The broad objective of the study is to identify the determinants of customer satisfaction in the context of public sector and private sector banks in India and to examine the relationship between customer satisfaction and service quality of banks. For this purpose responses have been elicited through a pre-tested structured questionnaire from 568 customers of public sector and private sector banks located in NCR.
2021 International Conference on Decision Aid Sciences and Application (DASA), 2021
The aim of the study is to present an advanced overview and potential application of the innovati... more The aim of the study is to present an advanced overview and potential application of the innovative tools/software's/methods used for data visualization, text mining, scientific mapping, and bibliometric analysis. Text mining and data visualization has been a topic of research for several years for academic researchers and practitioners. With the advancement in technology and innovation in the data analysis techniques, there are many online and offline software tools available for text mining and visualisation. The purpose of this study is to present an advanced overview of latest, sophisticated, and innovative tools available for this purpose. The unique characteristic about this study is that it provides an overview with examples of the five most adopted software tools such as VOSviewer, Biblioshiny, Gephi, HistCite and CiteSpace in social science research. This study will contribute to the academic literature and will help the researchers and practitioners to apply these tools in future research to present their findings in a more scientific manner.
International Journals of Marketing and Technology, 2011
The concept of e marketing is very widely accepted by the companies around the world because it h... more The concept of e marketing is very widely accepted by the companies around the world because it has not only contributed in the efficacy of 4 P's of marketing mix in big a way but has also backed the increasing customer value and satisfaction. The huge benefits of e marketing techniques are mostly delighted by developed countries because of the availability of advanced infrastructure and established unconventional marketing setups, which are absent in developing countries. The paper has attempted to find out strategies and ways by which e marketers can get hold of customers living in under developed areas without knocking the doors of government, telecom players, educational institutions, NGOs or any other external body.
EXCEL International Journal of Multidisciplinary Management Studies, 2013
Service quality is one of the most important factors behind customer satisfaction in commercial b... more Service quality is one of the most important factors behind customer satisfaction in commercial banks. Various studies revealed that service quality plays a decisive role in satisfaction of customers vis-a-vis profitability of banks. Against such a backdrop, an attempt has been made to examine the impact of service quality of the bank on customer satisfaction. This study points out that satisfaction and service quality relationship is critical for commercial banks. The broad objective of the study is to identify the determinants of customer satisfaction in the context of public sector and private sector banks in India and to examine the relationship between customer satisfaction and service quality of banks. For this purpose responses have been elicited through a pre-tested structured questionnaire from 568 customers of public sector and private sector banks located in NCR.
E marketing is growing at a dramatic pace and is significantly impacting customers and market beh... more E marketing is growing at a dramatic pace and is significantly impacting customers and market behaviour. Positive outcomes of electronic market places has been witnessed in numerous industries whereas some systems have failed or their penetration pace is slow. Pharmaceutical industry is beginning to explore e marketing to determine how it fits into their overall business strategy. Companies which are open to this innovative technique are trying to integrate e marketing strategies with conventional tactics. European pharmaceutical companies have been able to cater to a large segment of online customers due to safety and efficiency in their electronic transactions and high awareness level among the customers.
Journal of Open Innovation: Technology, Market, and Complexity
Novel Coronavirus, also known as COVID-19, is a health emergency that is having an ever-growing i... more Novel Coronavirus, also known as COVID-19, is a health emergency that is having an ever-growing impact on the global economy. COVID-19 has caused economic disruption at an unprecedented speed and scale. The economic costs it will bring to society can only be measured in times to come. Millions of people across the globe have already become unemployed, and similarly, millions of businesses have either shut down or are on the verge of collapse. It is a great challenge for policymakers to minimize the economic impact of COVID-19 and put the economy on a growth trajectory once again. Unfortunately, there is so far no country in the world that can be viewed as a role model for its economic response to the COVID-19 pandemic. The present study proposes Islamic finance as a potential tool to help affected economies safely pass through the economic crisis resulting from the pandemic. This study identifies a four-stage COVID-19 model and proposes ten innovative Islamic financial services for ...
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