International Review of Management and Business Research, Sep 1, 2014
IntroductionTraditionally, the product flow in a distribution channel happens from the industry t... more IntroductionTraditionally, the product flow in a distribution channel happens from the industry towards the final consumer. However, some factors such as defective products, or damages, expired dates, order errors, among others, cause a flow in the opposite sense which generate the need for a logistics operation called reverse logistics (Gisele and Rosane, 2006) as well as the minimization of the consequences on the environment that is environmental logistics.Reverse logistics involves the process of planning, implementing, and controlling the efficient and cost effective flow of raw materials, in-process inventory, finished goods and related information from the point of consumption to the point of origin for the purpose of recapturing value or proper disposal. More precisely, reverse logistics is the process of moving goods from their typical final destination for the purpose of capturing value, or proper disposal (Rogers and Tibben-Lembke, 1999). But the potential neglect of the reverse logistics process can reduce the amount of value the firm may extract from returned product, negatively impact customer relationships, and possibly increase reverse logistics costs due to inadequate management oversight of the process (Souza et al., 2006).Nevertheless few companies give product returns proper management attention and even fewer realize the potential hidden in them (Stock et al., 2002). Most often companies have not even mapped processes related to them (Stock, 1998). For instance Stock (1998) and Merrit (2001) argued that large companies face a higher rate of returns due to more lenient return policies and therefore, the returns problem is more acute in such companies. Many firms will accept almost anything sent back up the channel regardless of reason or condition if they perceive that it could benefit customer relationship.Although reverse logistics deals with product returns, it presents one of the biggest operational challenges in the world of manufacturing since the activities involved are many and tends to be so varied. Some of these challenges include the problems of collecting returns, sorting the returned products; return abuse, customers having lost confidence in returns, credit approval and repair activities, lengthy processing cycle times of returns and issues relating to the environmental sustainability. So it is important to perform reverse logistics efficiently and effectively to obtain maximum benefits of its opportunities (Adebayo, 2012). Interestingly, effective reverse logistics is believed to result in direct benefits, including improved customer satisfaction, decreased resource investment levels, and reductions in storage and distribution costs (Andel, 1997; Giuntini & Andel, 1995b).Whilst many studies in developed countries have focused on programming optimization models (Umeda et al., 2003; Dushantha & Mohini, 2005; Toke et al., 2010) to save reverse logistics costs, fewer studies (Cespon et al., 2009; Huscroft, 2010) have explored management issues and strategies in reverse logistics.These studies have focused more on the manufacturing sector as a whole or basically on the consumer electronics market and the automobile industry with a dearth of research works on the food and beverages sub-sector, but there exist limited scholarly works on reverse logistics in a developing nation like Nigeria. The study therefore fills this gap in knowledge by evaluating the effect of reverse logistics objectives on economic performance of the companies. In the light of the above, it is pertinent to affirm the hypothesis which states that the objectives of reverse logistics have no significant effect on economic performance in the selected food and beverages companies.Methods and MaterialsThe study was carried out in Lagos State, Nigeria with the state being the most advanced and industrialized metropolitan state in the country and Sub Saharan Africa (Somuyiwa, 2010a). …
International Journal of Research in Business and Social Science (2147- 4478), 2022
The study evaluates the effect of reverse logistics operational responsiveness on customer satisf... more The study evaluates the effect of reverse logistics operational responsiveness on customer satisfaction in retailing. Data was gathered from 223 online shoppers and the data was analyzed using descriptive analysis to analyze the type of product return and the reasons for return while the effect of reverse logistics operational responsiveness on customer satisfaction was analyzed using multiple regression in accordance with the output of SPSS 21.0 Findings indicated that operational responsiveness in the reverse logistics process significantly influences customer satisfaction.
The greatest challenge of physically-challenged individuals is mobility, thereby making access to... more The greatest challenge of physically-challenged individuals is mobility, thereby making access to public transportation essential to independent living for these individuals. The study was conducted in Oyo State. Multistage sampling method comprising purposive and simple random sampling was used to select a sample size of 226 students from three special education centres in the state. Findings revealed that factors such as operators’ impatience/discrimination, waiting time and lack of assistance were major problems that affects accessibility to IPTs. Furthermore, results showed that difficulties experienced by the physically-challenged individuals differ significantly by the nature of disability as evidenced by a chi-square value of 37.218, p<0.05. It was therefore recommended that government should listen more to these transport disadvantaged people living with disabilities and integrate their concerns/suggestions in the design, implementation and monitoring of transport infrast...
International Review of Management and Business Research, Sep 1, 2014
IntroductionTraditionally, the product flow in a distribution channel happens from the industry t... more IntroductionTraditionally, the product flow in a distribution channel happens from the industry towards the final consumer. However, some factors such as defective products, or damages, expired dates, order errors, among others, cause a flow in the opposite sense which generate the need for a logistics operation called reverse logistics (Gisele and Rosane, 2006) as well as the minimization of the consequences on the environment that is environmental logistics.Reverse logistics involves the process of planning, implementing, and controlling the efficient and cost effective flow of raw materials, in-process inventory, finished goods and related information from the point of consumption to the point of origin for the purpose of recapturing value or proper disposal. More precisely, reverse logistics is the process of moving goods from their typical final destination for the purpose of capturing value, or proper disposal (Rogers and Tibben-Lembke, 1999). But the potential neglect of the reverse logistics process can reduce the amount of value the firm may extract from returned product, negatively impact customer relationships, and possibly increase reverse logistics costs due to inadequate management oversight of the process (Souza et al., 2006).Nevertheless few companies give product returns proper management attention and even fewer realize the potential hidden in them (Stock et al., 2002). Most often companies have not even mapped processes related to them (Stock, 1998). For instance Stock (1998) and Merrit (2001) argued that large companies face a higher rate of returns due to more lenient return policies and therefore, the returns problem is more acute in such companies. Many firms will accept almost anything sent back up the channel regardless of reason or condition if they perceive that it could benefit customer relationship.Although reverse logistics deals with product returns, it presents one of the biggest operational challenges in the world of manufacturing since the activities involved are many and tends to be so varied. Some of these challenges include the problems of collecting returns, sorting the returned products; return abuse, customers having lost confidence in returns, credit approval and repair activities, lengthy processing cycle times of returns and issues relating to the environmental sustainability. So it is important to perform reverse logistics efficiently and effectively to obtain maximum benefits of its opportunities (Adebayo, 2012). Interestingly, effective reverse logistics is believed to result in direct benefits, including improved customer satisfaction, decreased resource investment levels, and reductions in storage and distribution costs (Andel, 1997; Giuntini & Andel, 1995b).Whilst many studies in developed countries have focused on programming optimization models (Umeda et al., 2003; Dushantha & Mohini, 2005; Toke et al., 2010) to save reverse logistics costs, fewer studies (Cespon et al., 2009; Huscroft, 2010) have explored management issues and strategies in reverse logistics.These studies have focused more on the manufacturing sector as a whole or basically on the consumer electronics market and the automobile industry with a dearth of research works on the food and beverages sub-sector, but there exist limited scholarly works on reverse logistics in a developing nation like Nigeria. The study therefore fills this gap in knowledge by evaluating the effect of reverse logistics objectives on economic performance of the companies. In the light of the above, it is pertinent to affirm the hypothesis which states that the objectives of reverse logistics have no significant effect on economic performance in the selected food and beverages companies.Methods and MaterialsThe study was carried out in Lagos State, Nigeria with the state being the most advanced and industrialized metropolitan state in the country and Sub Saharan Africa (Somuyiwa, 2010a). …
International Journal of Research in Business and Social Science (2147- 4478), 2022
The study evaluates the effect of reverse logistics operational responsiveness on customer satisf... more The study evaluates the effect of reverse logistics operational responsiveness on customer satisfaction in retailing. Data was gathered from 223 online shoppers and the data was analyzed using descriptive analysis to analyze the type of product return and the reasons for return while the effect of reverse logistics operational responsiveness on customer satisfaction was analyzed using multiple regression in accordance with the output of SPSS 21.0 Findings indicated that operational responsiveness in the reverse logistics process significantly influences customer satisfaction.
The greatest challenge of physically-challenged individuals is mobility, thereby making access to... more The greatest challenge of physically-challenged individuals is mobility, thereby making access to public transportation essential to independent living for these individuals. The study was conducted in Oyo State. Multistage sampling method comprising purposive and simple random sampling was used to select a sample size of 226 students from three special education centres in the state. Findings revealed that factors such as operators’ impatience/discrimination, waiting time and lack of assistance were major problems that affects accessibility to IPTs. Furthermore, results showed that difficulties experienced by the physically-challenged individuals differ significantly by the nature of disability as evidenced by a chi-square value of 37.218, p<0.05. It was therefore recommended that government should listen more to these transport disadvantaged people living with disabilities and integrate their concerns/suggestions in the design, implementation and monitoring of transport infrast...
Uploads
Papers by toyin adebayo