Papers by atika dwi nuari
The purpose of this research is to analyze the level of incident management maturity in RSJD Dr.A... more The purpose of this research is to analyze the level of incident management maturity in RSJD Dr.Amino Gondohutomo, assessed from service operation based on ITIL V3 framework, providerecommendation for improvement that can be applied in the future. The data was obtained through study ofliterature, interview, and questionnaire UCISA ITIL V3 . Selection of samples based on respondents all ofuser the SIMRS and who understand about IT services in the PDE section is saturated sampling. The maturitylevel was measured by using ITIL V3 on the service operation area of the incident management process(3.22), activities needed in place for the success of incident management (3.57), incident management metrics(1.96), and incident management process interactions (3.55). And the level of incident management maturityis at level 3 (defined). It means that the process is fully defined, documented, and communicated but has not been fully managed,therefore it needs to be improved. RSJD Dr. Amino Gondoh...
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Papers by atika dwi nuari