This study aims to develop and test a concept for improving Anglo-Chinese business relationships.... more This study aims to develop and test a concept for improving Anglo-Chinese business relationships. By piecing together and incorporating both Chinese and western relationship constructs into a cohesive framework and testing this on a sample of Taiwanese importers, the study conceptually and empirically advances our understanding of the discipline further. Specifically, three facets of guanxi, namely ganqing (an affective element), renqing (reciprocation and favor), and xinren (personal trust) are conceptualized to determine cooperation and coordination, which in turn lead to improved performance. Based on a sample of 208 buyers (surveying perceptions of their relationships with Anglo suppliers), we provide empirical support for our concept and reveal that ganqing, renqing and xinren are crucial for fostering the development of such Sino-Anglo relationships. By providing an international flavor in terms of the constructs outlined and the importerexporter context, the study provides fresh insights to help broaden our horizon further and understand more about relationships in an international context. Several implications are extracted from the study which a) western marketers importantly need to practice as they grapple to enter Chinese markets and nurture business relations, b) Chinese buyers can consider when managing their supplier portfolios and c) academics can use to help measure important relational constructs and undertaking research in a Chinese context. Crown
Accessibility of government Web sites is an important factor for inclusion of disabled persons to... more Accessibility of government Web sites is an important factor for inclusion of disabled persons to be able to fully utilize a variety of government services and information. In this paper, we examine the levels of disability accessibility for a variety of egovernment sites in the European Union (EU), Asia and Africa. The study was conducted in 2008, and the results showed that the vast majority of sites in both developed and underdeveloped countries did not meet either legal requirements or industry guidelines in providing fully accessible government sites. Sites located in countries with stronger disabilities laws did score better in the compliance levels. Through comparison of the results, it is concluded that for governments to meet the needs of their disabled constituents, they need to implement a multiphase approach to site development, including stronger legal mandates and establishing localized best practice guidelines.
This study aims to develop and test a concept for improving Anglo-Chinese business relationships.... more This study aims to develop and test a concept for improving Anglo-Chinese business relationships. By piecing together and incorporating both Chinese and western relationship constructs into a cohesive framework and testing this on a sample of Taiwanese importers, the study conceptually and empirically advances our understanding of the discipline further. Specifically, three facets of guanxi, namely ganqing (an affective element), renqing (reciprocation and favor), and xinren (personal trust) are conceptualized to determine cooperation and coordination, which in turn lead to improved performance. Based on a sample of 208 buyers (surveying perceptions of their relationships with Anglo suppliers), we provide empirical support for our concept and reveal that ganqing, renqing and xinren are crucial for fostering the development of such Sino-Anglo relationships. By providing an international flavor in terms of the constructs outlined and the importerexporter context, the study provides fresh insights to help broaden our horizon further and understand more about relationships in an international context. Several implications are extracted from the study which a) western marketers importantly need to practice as they grapple to enter Chinese markets and nurture business relations, b) Chinese buyers can consider when managing their supplier portfolios and c) academics can use to help measure important relational constructs and undertaking research in a Chinese context. Crown
Accessibility of government Web sites is an important factor for inclusion of disabled persons to... more Accessibility of government Web sites is an important factor for inclusion of disabled persons to be able to fully utilize a variety of government services and information. In this paper, we examine the levels of disability accessibility for a variety of egovernment sites in the European Union (EU), Asia and Africa. The study was conducted in 2008, and the results showed that the vast majority of sites in both developed and underdeveloped countries did not meet either legal requirements or industry guidelines in providing fully accessible government sites. Sites located in countries with stronger disabilities laws did score better in the compliance levels. Through comparison of the results, it is concluded that for governments to meet the needs of their disabled constituents, they need to implement a multiphase approach to site development, including stronger legal mandates and establishing localized best practice guidelines.
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Papers by Dorothy Yen