Managing passenger information during disruption (PIDD) is a significant factor in running effect... more Managing passenger information during disruption (PIDD) is a significant factor in running effective and quick-to-recover rail operations. Disruptions are unpredictable, and their timely resolution is ultimately dependent on the expert knowledge of experienced frontline staff. The development of frontline employees by their employers usually takes the form of practice reviews and ‘on-the-job’ learning, while academic education majors on theoretical approaches and classroom-based teaching. This paper reports on a novel industry-funded project that has developed a serious game (the ‘Rail Disruption Game’) that combines theory and practice to better manage PIDD for frontline staff in a UK train operating company (TOC). It defines challenges and the development method for the Rail Disruption Game; it also incorporates developer and user feedback. This paper provides insight into how to design, make and deploy a serious game as part of a gamified management process.
Journal of Electronic Commerce in Organizations, 2000
Despite the proliferation of e-commerce adoption by SMEs and the world-wide growth of e-commerce,... more Despite the proliferation of e-commerce adoption by SMEs and the world-wide growth of e-commerce, in general there is a paucity of empirical studies that examine the adoption of e-commerce by SMEs in the Middle East. In this paper, the authors provide insights into the salient e-commerce adoption issues by focusing on Saudi Arabian SMEs. This research was designed using a qualitative approach through in-depth case studies selected from firms in Saudi Arabia. The findings contribute toward a better conceptual and practical understanding of the main factors driving SMEs to adopt e-commerce. The authors find that the level of e-commerce implementation has yet to mature and customer readiness for Internet shopping must improve before e-commerce reaches the levels of maturity seen in other regions of the world. This study highlights directions for future inquiry and implications for information and technology managers and policymakers in developing Arab nations.
Bennett, David J.; Clegg, Ben T.; Greasley, Andrew and Albores, Pavel, eds. (2006). Technology an... more Bennett, David J.; Clegg, Ben T.; Greasley, Andrew and Albores, Pavel, eds. (2006). Technology and global integration. IAMOT. ... Full text not available from this repository. ... Official URL: http://www.iamot.org/bookstore/iamotPublications.h... ... International Association for Management of Technology (IAMOT), Aston Business School, Aston University, Birmingham, 10-12 September 2006.
Managing passenger information during disruption (PIDD) is a significant factor in running effect... more Managing passenger information during disruption (PIDD) is a significant factor in running effective and quick-to-recover rail operations. Disruptions are unpredictable, and their timely resolution is ultimately dependent on the expert knowledge of experienced frontline staff. The development of frontline employees by their employers usually takes the form of practice reviews and ‘on-the-job’ learning, while academic education majors on theoretical approaches and classroom-based teaching. This paper reports on a novel industry-funded project that has developed a serious game (the ‘Rail Disruption Game’) that combines theory and practice to better manage PIDD for frontline staff in a UK train operating company (TOC). It defines challenges and the development method for the Rail Disruption Game; it also incorporates developer and user feedback. This paper provides insight into how to design, make and deploy a serious game as part of a gamified management process.
Journal of Electronic Commerce in Organizations, 2000
Despite the proliferation of e-commerce adoption by SMEs and the world-wide growth of e-commerce,... more Despite the proliferation of e-commerce adoption by SMEs and the world-wide growth of e-commerce, in general there is a paucity of empirical studies that examine the adoption of e-commerce by SMEs in the Middle East. In this paper, the authors provide insights into the salient e-commerce adoption issues by focusing on Saudi Arabian SMEs. This research was designed using a qualitative approach through in-depth case studies selected from firms in Saudi Arabia. The findings contribute toward a better conceptual and practical understanding of the main factors driving SMEs to adopt e-commerce. The authors find that the level of e-commerce implementation has yet to mature and customer readiness for Internet shopping must improve before e-commerce reaches the levels of maturity seen in other regions of the world. This study highlights directions for future inquiry and implications for information and technology managers and policymakers in developing Arab nations.
Bennett, David J.; Clegg, Ben T.; Greasley, Andrew and Albores, Pavel, eds. (2006). Technology an... more Bennett, David J.; Clegg, Ben T.; Greasley, Andrew and Albores, Pavel, eds. (2006). Technology and global integration. IAMOT. ... Full text not available from this repository. ... Official URL: http://www.iamot.org/bookstore/iamotPublications.h... ... International Association for Management of Technology (IAMOT), Aston Business School, Aston University, Birmingham, 10-12 September 2006.
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Papers by Ben Clegg