Competition in the service industry is intense. To deliver value-added services, more companies a... more Competition in the service industry is intense. To deliver value-added services, more companies are focusing on consumers as a powerful means of establishing firm performance through dialog, participation, and engagement. However, scant research has been conducted to examine whether customer value co-creation can boost brand equity, particularly among SMEs. To address these shortcomings in the literature, this paper investigates the impact of customer value co-creation on brand equity among SME consumers of service industries. A theoretical model is developed and tested using survey data from 548 customers in Malaysia. Structural equation modeling (SEM) is employed to simultaneously test the hypothesized relationships. The results demonstrate a positive relationship between information seeking, responsible behavior, personal interaction, advocacy, tolerance and brand equity. This study contributes to the development of knowledge regarding the transfer of the concept of customer val...
Ethical use of information is an important component of information literacy, particularly among ... more Ethical use of information is an important component of information literacy, particularly among university students. This paper reports on the finding of a study conducted among university students to identify their information literacy (IL) competency, with specific attention on “Ethical use of informationâ€. The study used a self-administered questionnaire as the instrument for data collection. Respondents were 1,100 final year students from various disciplines from 4 public and 2 private universities in the Klang Valley of Malaysia. The level of competency was measured by students’ ability to identify 3 main things: a) which types of information use require users to acknowledge the information sources, b) which activities are considered plagiarism, and c) which types of information are considered copyrighted. Students need to answer13 item questions. Each answer was assigned scores for the purpose of computing competency levels, namely: 0=wrong answer, 1=beginner, 2=interme...
Building surveyors (BS) are professional that have knowledge in handling building materials, unde... more Building surveyors (BS) are professional that have knowledge in handling building materials, understanding construction techniques, methods and technology skills. Building Surveyor is still very new as compared to other construction players, BS is still without an Act but govern under professional body. BS courses been taught in universities all over Malaysia is been recognized by RICS. There a demand for systematic approach in the industry towards building control and maintenance, BS is introduced to fulfill that requirement. BS has four (4) major areas which is building control, building inspection, building maintenance and building insurance as specified by RISM. This research is about assessing Building Surveyor (BS) roles in Property Maintenance and Management Organization (PMMO). The aim of this research is to recognize the acceptance of Building Surveyors profession in Property Maintenance and Management Organization in Malaysia. This research employed both secondary and prim...
Kajian ini menyelidik pelaksanaan pengajaran Tamadun Islam di IPGM di Lembah Klang. Terdapat empa... more Kajian ini menyelidik pelaksanaan pengajaran Tamadun Islam di IPGM di Lembah Klang. Terdapat empat objektif utama kajian ini iaitu isi kandungan sukatan pelajaran Tamadun Islam, kaedah yang digunakan dalam proses P&P, hasil pencapaian pelajar dan masalah yang dihadapi pelajar dalam kursus Tamadun Islam. Penyelidik menggunakan reka bentuk kualitatif untuk mendapatkan data dengan menemu bual peserta kajian iaitu seramai lapan orang pensyarah Tamadun Islam, menjalankan pemerhatian dan menganalisis dokumen yang berkaitan dengan kajian. Kajian ini dilaksanakan di empat buah IPGM dalam Lembah Klang iaitu IPG Kampus Bahasa Melayu, IPG Kampus Ilmu Khas, IPG Kampus Pendidikan Teknik dan IPG Kampus Pendidikan Islam Bangi. Data kualitatif yang diperolehi oleh pengkaji telah dianalisis menggunakan perisian program QSR Nvivo 8. Hal ini bertujuan untuk menjawab keempat-empat objektif kajian yang dinyatakan sebelum ini. Secara keseluruhannya, dapatan kajian yang diperolehi menunjukkan bahawa isi k...
Purpose - The paper aims to provide findings of an exploratory study that examines the business i... more Purpose - The paper aims to provide findings of an exploratory study that examines the business information needs of Malaysian Bumiputera start-up entrepreneurs who aspire to do business for a living. Design//methodology/approach - The study adopted a quantitative approach using questionnaire as the survey instrument. The sample comprised of Bumiputera start-up entrepreneurs who had attended entrepreneurial development courses at the Malaysian Entrepreneurship Development Center (MEDEC), Universiti Teknologi MARA. A self-developed questionnaire was distributed to 400 respondents of whom, 288 (72%) responded. Findings - The identified types of business information needed by respondents were preparing business plan, followed by planning cash flow, examining business opportunities, and profit planning. The types of business information considered very important were information related to planning cash flow, followed by preparing business plan, profit planning, communications with clie...
2012 International Conference on Innovation Management and Technology Research, 2012
This study aims to assess users&a... more This study aims to assess users' satisfaction of using online database based on information quality, system quality and service quality. These three qualities may be taken as predictors of user satisfaction in utilizing online database service. The study is based on a survey in which 132 self-administered questionnaires were distributed to master's students of Faculty of Information Management, Universiti Teknologi
This paper presents the results of a study that aims to investigate the information needs of peop... more This paper presents the results of a study that aims to investigate the information needs of people with entrepreneurial intention. Questionnaires were collected from 138 respondents who took courses on entrepreneurship conducted by the Malaysian Academy of SME & Entrepreneurship Development (MASMED), Universiti Teknologi MARA (UiTM), Malaysia. The result revealed that the most crucial information they needed were: preparing business plan, services provided by the government, plan cash flow, business opportunities, and help on finance. The finding also revealed that respondents were quite positive towards their intention to do business. The mean score was highest for I intend to set up a company in future (mean=4.48) followed by I find time to study on how to set-up my own business (4.23) and I plan my future carefully (4.19). The study would be helpful for business supporting institutions concerned with entrepreneurs in planning and designing information infrastructure in Malaysia.
... Article Outline. References. References. HMNH Irving, AM Kiwan, DC Rupainwar and SS Sahota ... more ... Article Outline. References. References. HMNH Irving, AM Kiwan, DC Rupainwar and SS Sahota Anal. Chim. Acta 26 (1971), p. 205. Abstract | PDF (1342 K) | View Record in Scopus | Cited By in Scopus (13). AM Kiwan and HMN Irving Chem. comm. (1970), p. 928. ...
Competition in the service industry is intense. To deliver value-added services, more companies a... more Competition in the service industry is intense. To deliver value-added services, more companies are focusing on consumers as a powerful means of establishing firm performance through dialog, participation, and engagement. However, scant research has been conducted to examine whether customer value co-creation can boost brand equity, particularly among SMEs. To address these shortcomings in the literature, this paper investigates the impact of customer value co-creation on brand equity among SME consumers of service industries. A theoretical model is developed and tested using survey data from 548 customers in Malaysia. Structural equation modeling (SEM) is employed to simultaneously test the hypothesized relationships. The results demonstrate a positive relationship between information seeking, responsible behavior, personal interaction, advocacy, tolerance and brand equity. This study contributes to the development of knowledge regarding the transfer of the concept of customer val...
Ethical use of information is an important component of information literacy, particularly among ... more Ethical use of information is an important component of information literacy, particularly among university students. This paper reports on the finding of a study conducted among university students to identify their information literacy (IL) competency, with specific attention on “Ethical use of informationâ€. The study used a self-administered questionnaire as the instrument for data collection. Respondents were 1,100 final year students from various disciplines from 4 public and 2 private universities in the Klang Valley of Malaysia. The level of competency was measured by students’ ability to identify 3 main things: a) which types of information use require users to acknowledge the information sources, b) which activities are considered plagiarism, and c) which types of information are considered copyrighted. Students need to answer13 item questions. Each answer was assigned scores for the purpose of computing competency levels, namely: 0=wrong answer, 1=beginner, 2=interme...
Building surveyors (BS) are professional that have knowledge in handling building materials, unde... more Building surveyors (BS) are professional that have knowledge in handling building materials, understanding construction techniques, methods and technology skills. Building Surveyor is still very new as compared to other construction players, BS is still without an Act but govern under professional body. BS courses been taught in universities all over Malaysia is been recognized by RICS. There a demand for systematic approach in the industry towards building control and maintenance, BS is introduced to fulfill that requirement. BS has four (4) major areas which is building control, building inspection, building maintenance and building insurance as specified by RISM. This research is about assessing Building Surveyor (BS) roles in Property Maintenance and Management Organization (PMMO). The aim of this research is to recognize the acceptance of Building Surveyors profession in Property Maintenance and Management Organization in Malaysia. This research employed both secondary and prim...
Kajian ini menyelidik pelaksanaan pengajaran Tamadun Islam di IPGM di Lembah Klang. Terdapat empa... more Kajian ini menyelidik pelaksanaan pengajaran Tamadun Islam di IPGM di Lembah Klang. Terdapat empat objektif utama kajian ini iaitu isi kandungan sukatan pelajaran Tamadun Islam, kaedah yang digunakan dalam proses P&P, hasil pencapaian pelajar dan masalah yang dihadapi pelajar dalam kursus Tamadun Islam. Penyelidik menggunakan reka bentuk kualitatif untuk mendapatkan data dengan menemu bual peserta kajian iaitu seramai lapan orang pensyarah Tamadun Islam, menjalankan pemerhatian dan menganalisis dokumen yang berkaitan dengan kajian. Kajian ini dilaksanakan di empat buah IPGM dalam Lembah Klang iaitu IPG Kampus Bahasa Melayu, IPG Kampus Ilmu Khas, IPG Kampus Pendidikan Teknik dan IPG Kampus Pendidikan Islam Bangi. Data kualitatif yang diperolehi oleh pengkaji telah dianalisis menggunakan perisian program QSR Nvivo 8. Hal ini bertujuan untuk menjawab keempat-empat objektif kajian yang dinyatakan sebelum ini. Secara keseluruhannya, dapatan kajian yang diperolehi menunjukkan bahawa isi k...
Purpose - The paper aims to provide findings of an exploratory study that examines the business i... more Purpose - The paper aims to provide findings of an exploratory study that examines the business information needs of Malaysian Bumiputera start-up entrepreneurs who aspire to do business for a living. Design//methodology/approach - The study adopted a quantitative approach using questionnaire as the survey instrument. The sample comprised of Bumiputera start-up entrepreneurs who had attended entrepreneurial development courses at the Malaysian Entrepreneurship Development Center (MEDEC), Universiti Teknologi MARA. A self-developed questionnaire was distributed to 400 respondents of whom, 288 (72%) responded. Findings - The identified types of business information needed by respondents were preparing business plan, followed by planning cash flow, examining business opportunities, and profit planning. The types of business information considered very important were information related to planning cash flow, followed by preparing business plan, profit planning, communications with clie...
2012 International Conference on Innovation Management and Technology Research, 2012
This study aims to assess users&a... more This study aims to assess users' satisfaction of using online database based on information quality, system quality and service quality. These three qualities may be taken as predictors of user satisfaction in utilizing online database service. The study is based on a survey in which 132 self-administered questionnaires were distributed to master's students of Faculty of Information Management, Universiti Teknologi
This paper presents the results of a study that aims to investigate the information needs of peop... more This paper presents the results of a study that aims to investigate the information needs of people with entrepreneurial intention. Questionnaires were collected from 138 respondents who took courses on entrepreneurship conducted by the Malaysian Academy of SME & Entrepreneurship Development (MASMED), Universiti Teknologi MARA (UiTM), Malaysia. The result revealed that the most crucial information they needed were: preparing business plan, services provided by the government, plan cash flow, business opportunities, and help on finance. The finding also revealed that respondents were quite positive towards their intention to do business. The mean score was highest for I intend to set up a company in future (mean=4.48) followed by I find time to study on how to set-up my own business (4.23) and I plan my future carefully (4.19). The study would be helpful for business supporting institutions concerned with entrepreneurs in planning and designing information infrastructure in Malaysia.
... Article Outline. References. References. HMNH Irving, AM Kiwan, DC Rupainwar and SS Sahota ... more ... Article Outline. References. References. HMNH Irving, AM Kiwan, DC Rupainwar and SS Sahota Anal. Chim. Acta 26 (1971), p. 205. Abstract | PDF (1342 K) | View Record in Scopus | Cited By in Scopus (13). AM Kiwan and HMN Irving Chem. comm. (1970), p. 928. ...
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