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Second in Command: The Misunderstood Role of the Chief Operating Officer
Employee retention Magazine ArticleNew research sheds light on this most mysterious of executives, at once so critical and so situational. -
CEO's Second Act
Leadership & Managing People Magazine ArticleWhen a CEO leaves because of performance problems, the company typically recruits someone thought to be better equipped to fix what the departing executive... -
Management Time: Who’s Got the Monkey?
Delegating Magazine ArticleThe burdens of subordinates always seem to end up on the manager’s back. Here’s how to get rid of them. -
How to Interview a Candidate You Don't Immediately Click With
Organizational Development Digital ArticleHiring managers often gravitate toward people that are similar to them - but that can be damaging to organizations in the long run. -
Turning Potential into Success: The Missing Link in Leadership-Development
Leadership & Managing People Magazine ArticleMost leadership development programs aren't working. Only 24% of senior executives at firms that have them consider them to be a success. Companies must... -
Crisis Communication: Lessons from 9/11
Communication Magazine ArticleThe sheer enormity of last year's terrorist attacks on the World Trade Center and the Pentagon gave new meaning to the term "crisis management." Suddenly,... -
As Your Team Gets Bigger, Your Leadership Style Has to Adapt
Leadership & Managing People Digital ArticleThe core principles are the same, but the day-to-day changes a lot. -
When a New Manager Stumbles, Who's at Fault? (HBR OnPoint Enhanced Edition)
Organizational Development Magazine ArticleRafferty Goldstone, the protagonist of this HBR case study, was one of Bulwark Securities' hottest sales reps, but he dreamed of management. So he was... -
Breaking Into a Conversation Gracefully
Communication Digital ArticleLast week, I wrote a post about exiting a conversation gracefully that generated some buzz. Beyond commenting on the strategies and tips to help you get... -
The Four Things a Service Business Must Get Right
Customer service Magazine ArticleExtensive study of the world’s best service companies reveals the principles on which they’re built. -
Visualize Failure
Leadership & Managing People Digital ArticleThis post is part of HBR's special issue on failure. Several hours into the first day of our paddle down the Grand Canyon, we came to our first significant... -
The Boss as Human Shield
Leadership & Managing People Magazine ArticleAs employees strive to do their jobs, they face threats to productivity from all quarters-disruptive technology, meddlesome superiors, senseless organizational... -
What to Ask the Person in the Mirror
Organizational Development Magazine ArticleEvery leader gets off track from time to time. But as leaders rise through the ranks, they have fewer and fewer opportunities for honest and direct feedback.... -
When a New Manager Takes Charge (HBR Classic)
Leadership & Managing People Magazine ArticleWhen some managers take over a new job, they hit the ground running. They learn the ropes, get along with their bosses and subordinates, gain credibility,... -
Smart Leaders Focus on Execution First and Strategy Second
Strategy & Execution Digital ArticleFour things to focus on. -
In Praise of the Incomplete Leader
Leadership & Managing People Magazine ArticleToday's top executives are expected to do everything right, from coming up with solutions to unfathomably complex problems to having the charisma and... -
Free Your People from the Need for Social Approval
Leadership & Managing People SpotlightThe best performers are able to push past the perceived limits of their potential, but the higher they rise on the career ladder, the more susceptible... -
Exiting a Conversation Gracefully
Communication Digital ArticleLast week, my husband Eric was caught in the crosshairs of an overzealous museum curator eager to impart his encyclopedic knowledge about twentieth-century... -
The Value of Asking Open-Ended Questions
Audrey J. Lee, principal at Perspectiva LLC, shares how she learned an important lesson in negotiation. -
Kinesthetic Speaker: Putting Action into Words
Leadership & Managing People Magazine ArticleSpeeches and presentations offer an interesting catch-22: executives don't want to spend long hours creating them, and people don't want to sit for long...
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Husk Power
Innovation & Entrepreneurship Case Study11.95View Details In late 2013, Husk Power Systems found itself falling further and further behind plan. The founding CEO had decided to resign. His co-founder is faced... -
Bamara Border Dispute - Confidential Instructions for Durnian Diplomats
Sales & Marketing Case Study5.00View Details Each team is composed of representatives from its country's Ministries of Foreign Relations, War, and Finance-each of which has a different perspective... -
Managing Your Career
Leadership & Managing People Case Study8.95View Details Designed to serve as background reading for the "Managing Your Career" module of the second-year MBA elective Power and Influence. Describes the way in... -
IBM: Design Thinking
Leadership & Managing People Case Study11.95View Details This case describes the 2012-2020 effort at IBM to implement design thinking throughout the company and hire thousands of designers to serve on every... -
3M Optical Systems: Managing Corporate Entrepreneurship
Strategy & Execution Case Study11.95View Details A middle-level division manager must decide whether he should support an investment request for a third attempt at launching a new product developed by... -
Lincoln Financial Group (A)
Sales & Marketing Case Study11.95View Details LFG reorganizes its business in order to improve customer intimacy. However, to implement the strategy, they need to effect significant changes in the... -
Assessing Managerial Talent at AT&T (A)
Organizational Development Case Study11.95View Details Provides background on the assessment center used by AT&T to assess managerial potential for upper middle management. Contains assessment reports for... -
You at Work: Dealing with Setbacks
29.95View Details Even the most successful professionals encounter hurdles at some point in their careers. While you can't avoid setbacks, you can recover from them and... -
Bratwurst, Beer and Business: Planning for Growth at Wurstküche
Leadership & Managing People Case Study11.95View Details Tyler Wilson and Joseph Pitruzzelli are young entrepreneurs who find rapid success opening a restaurant in Downtown Los Angeles during the height of the... -
The Opposable Mind: Winning Through Integrative Thinking
35.00View Details If you want to be as successful as Jack Welch, Larry Bossidy, or Michael Dell, read their autobiographical advice books, right? Wrong, says Roger Martin... -
Harvard Business Essentials: Coaching and Mentoring: How to Develop Top Talent and Achieve Stronger Performance
22.00View Details Effective managers know that timely coaching can dramatically enhance their teams' performance. Coaching and Mentoring offers managers comprehensive advice... -
Honing Your Leadership Style: Expand Leadership Versatility (Virtual Group Learning)
Management Tool249.00View Details Honing Your Leadership Style: Expand Leadership Versatility (Virtual Group Learning): Great leaders develop a versatile style so they can lead effectively... -
Flying the Coop: TeleSign's Incubator Exit
Leadership & Managing People Case Study11.95View Details Ryan Disraeli, Darren Berkovitz, and Stacy Stubblefield co-founded TeleSign, an internet security company, while employees in an incubator called Curious... -
Smarter Collaboration Diagnostic Toolkit
499.00View Details In their book "Smarter Collaboration: A New Approach to Breaking Down Barriers and Transforming Work," Heidi K. Gardner and Ivan Matviak lay out an action... -
Dr. Jonathan Woodson, Military Health System Reform, and National Digital Health Strategy
Strategy & Execution Case Study11.95View Details Dr. Jonathan Woodson faced more formidable challenges than most in his storied medical, public health, and military career, starting with multiple rotations... -
The Tools of Cooperation
Leadership & Managing People Case Study8.95View Details Presents a theory about the tools a manager can use to get people to agree on a coordinated course of action and effect change in his or her organization.... -
Bamara Border Dispute - Subsequent War Telegram for Ebegonian Diplomats
Sales & Marketing Case Study5.00View Details Each team is composed of representatives from its country's Ministries of Foreign Relations, War, and Finance-each of which has a different perspective... -
The Power to Persuade (Abridged)
Leadership & Managing People Case Study8.95View Details This note develops and explains a five-part framework for persuading others to support (or not oppose) a desired course of action. -
What It Really Means to Manage: Exercising Power and Influence
Leadership & Managing People Case Study8.95View Details Describes the realities versus the myths of what it means to be a manager. In particular, it focuses on the limitations of formal authority as a source...
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Second in Command: The Misunderstood Role of the Chief Operating Officer
Employee retention Magazine ArticleNew research sheds light on this most mysterious of executives, at once so critical and so situational. -
CEO's Second Act
Leadership & Managing People Magazine ArticleWhen a CEO leaves because of performance problems, the company typically recruits someone thought to be better equipped to fix what the departing executive... -
Management Time: Who’s Got the Monkey?
Delegating Magazine ArticleThe burdens of subordinates always seem to end up on the manager’s back. Here’s how to get rid of them. -
How to Interview a Candidate You Don't Immediately Click With
Organizational Development Digital ArticleHiring managers often gravitate toward people that are similar to them - but that can be damaging to organizations in the long run. -
Husk Power
Innovation & Entrepreneurship Case Study11.95View Details In late 2013, Husk Power Systems found itself falling further and further behind plan. The founding CEO had decided to resign. His co-founder is faced... -
Bamara Border Dispute - Confidential Instructions for Durnian Diplomats
Sales & Marketing Case Study5.00View Details Each team is composed of representatives from its country's Ministries of Foreign Relations, War, and Finance-each of which has a different perspective... -
Managing Your Career
Leadership & Managing People Case Study8.95View Details Designed to serve as background reading for the "Managing Your Career" module of the second-year MBA elective Power and Influence. Describes the way in... -
Turning Potential into Success: The Missing Link in Leadership-Development
Leadership & Managing People Magazine ArticleMost leadership development programs aren't working. Only 24% of senior executives at firms that have them consider them to be a success. Companies must... -
Crisis Communication: Lessons from 9/11
Communication Magazine ArticleThe sheer enormity of last year's terrorist attacks on the World Trade Center and the Pentagon gave new meaning to the term "crisis management." Suddenly,...