Assuming that trust and distrust are in psychologically different stages, the study further proposed that distrust, which emerges and diminishes rather cognitively, is the antecedent of trust. Then trust, which emerges and diminishes as an emotion-based variable, is posited as the antecedent of customer loyalty.
To differentiate the status of distrust from low trust, cognitive-affective personality system theory was applied, through which five types of psychological ...
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The objective of this research is to identify the role of trust and distrust in online shopping mall business. To differentiate the status of distrust from ...
The objective of this research is to identify the role of trust and distrust in online shopping mall business. To differentiate the status of distrust from low ...
Trust and distrust are different in terms of their psychological status, and trust seems to be the more critical factor in the online business context, ...
A theory was proposed to reconcile paradoxical findings on the invariance of personality and the variability of behavior across situations.
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We examine the proposition that consumer trust in service providers has distinct cognitive and affective dimensions with unique antecedents and consequences.
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Emotional trust and cognitive distrust: From a cognitive-affective personality system theory perspective. Paper presented at the PACIS. https://doi.org ...
The Relationship between Online Trust and Distrust in Business: Testing Mutual Causality from a Cognitive-Affective Personality System Theory. September 2015.
Lee, J. , Lee, J.-N. , & Tan, B. C. (2010). Emotional trust and cognitive distrust: From a cognitive-affective personality system theory perspective.