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| 1 | +.. _list_code_of_conduct: |
| 2 | + |
| 3 | +==================================== |
| 4 | +Odoo Mailing Lists - Code of Conduct |
| 5 | +==================================== |
| 6 | + |
| 7 | +.. note:: Version 1 - Last revision: Novembre 16, 2017. |
| 8 | + |
| 9 | +Introduction |
| 10 | +============ |
| 11 | + |
| 12 | +The Odoo community lists are for enthusiast users, partners and developers who |
| 13 | +want to have constructive discussions about Odoo. As the lists have thousands |
| 14 | +of subscribers, this code of conduct aims to ensure a quality discussion for |
| 15 | +everyone. |
| 16 | + |
| 17 | +These lists are not systematically reviewed by Odoo staff - while you will see |
| 18 | +responses from staff members from time to time, there are other paid support |
| 19 | +channels available if you require an official response. |
| 20 | + |
| 21 | +.. _strive_to: |
| 22 | + |
| 23 | +We Strive To |
| 24 | +============ |
| 25 | + |
| 26 | +1. Be friendly and patient |
| 27 | + |
| 28 | + * If someone asks for help it is because they need it. Politely suggest |
| 29 | + specific documentation or more appropriate venues where appropriate. |
| 30 | + Avoid aggressive or vague responses. |
| 31 | + * We all want to live in a positive and friendly environment. Negative |
| 32 | + behaviors and non-constructive criticisms are not allowed. |
| 33 | + |
| 34 | +2. Be civil and considerate |
| 35 | + |
| 36 | + * Disagreement is no excuse for poor conduct or personal attacks. A |
| 37 | + community where people feel uncomfortable is not a productive one. |
| 38 | + |
| 39 | +3. Assume good faith |
| 40 | + |
| 41 | + * Remember that technical questions may be very complex. If you disagree, |
| 42 | + please do so politely, by disputing factual premises rather than by |
| 43 | + attacking individuals. |
| 44 | + * If something seems outrageous, check that you did not misinterpret it. |
| 45 | + Ask for clarification, rather than assuming the worst. |
| 46 | + |
| 47 | +4. Respect time and attention |
| 48 | + |
| 49 | + * List members are busy people. So, we value concision and clarity. Emails |
| 50 | + that are brief and to the point take more time to write, but are repaid |
| 51 | + many times over when other members of the list make the same effort. |
| 52 | + * Avoid talking about the same topics several times, or hijacking other's |
| 53 | + threads. |
| 54 | + * Provide extra valuable information or a question in every reply. (e.g. |
| 55 | + avoid just “Thank you” or “+1” emails) |
| 56 | + |
| 57 | +5. Respect the topics |
| 58 | + |
| 59 | + * Conversations should remain focused and on-topic. If you must change the |
| 60 | + topic, start a new thread by changing the topic line of your emails. |
| 61 | + Avoid flooding the list with long threads by reading the entire thread |
| 62 | + first, instead of responding quickly to many emails in a short period of |
| 63 | + time. |
| 64 | + * You can not use these mailing lists to advertise your services, |
| 65 | + commercial offers or discuss software other than Odoo. New modules and |
| 66 | + features can be announced on the “Announcements” mailing list only. |
| 67 | + * Don't use the list to report copyright or licenses infringements, report |
| 68 | + issues to abus@odoo.com instead. |
| 69 | + |
| 70 | +6. Don't feed the trolls |
| 71 | + |
| 72 | + * Don't get involved in flame wars. Neither post nor respond to incendiary |
| 73 | + material. |
| 74 | + * If you should find yourself in a disagreement with one person, make your |
| 75 | + responses to each other over email rather than continue to send messages |
| 76 | + to the list or the group. |
| 77 | + * Avoid sending messages or posting articles which are no more than |
| 78 | + gratuitous replies to replies. |
| 79 | + |
| 80 | +.. _list_enforcement: |
| 81 | + |
| 82 | +Enforcement |
| 83 | +=========== |
| 84 | + |
| 85 | +Experienced members of the Odoo community comply with this code, not because of |
| 86 | +the existence of the code, but because they have long experience participating |
| 87 | +in communities where the conduct described above is normal and expected. |
| 88 | +However, failure to observe the code may be grounds for reprimand, probation, |
| 89 | +or removal from the lists. |
| 90 | + |
| 91 | +If you have concerns about someone’s conduct: |
| 92 | +Direct contact: it is always appropriate to email a list member, mention that |
| 93 | +you think their behavior was out of line, and (if necessary) point them to this |
| 94 | +document. |
| 95 | +Moderators: You can reach the list moderators through community-mods@odoo.com |
| 96 | + |
| 97 | + |
| 98 | +This policy was inspired by |
| 99 | + |
| 100 | +* https://opensource.org/codeofconduct/licensing |
| 101 | +* https://www.ietf.org/rfc/rfc1855.txt |
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