@@ -38,7 +38,7 @@ Tone of Voice
38
38
We don't expect you to be completely formal, or to even write error-free
39
39
English. Just remember this: don't swear, and be respectful to others.
40
40
41
- Don't reply in anger or with an aggressive tone. You 're angry, we understand
41
+ Don't reply in anger or with an aggressive tone. If you 're angry, we understand
42
42
that, but swearing/cursing and name calling doesn't really encourage anyone to
43
43
help you. Take a deep breath, count to 10 and try to *clearly * explain what problems
44
44
you encounter.
@@ -149,6 +149,17 @@ you don't have to use "Please" all the time. But it wouldn't hurt.
149
149
It may not seem like much, but saying "Thank you" does make others feel
150
150
more welcome.
151
151
152
+
153
+ Preventing Escalations
154
+ ----------------------
155
+
156
+ Sometimes when people receive feedback they may get defensive.
157
+ In that case, it is better to try to approach the discussion in
158
+ a different way, to not escalate further.
159
+
160
+ If you want someone to mediate, please join the #contribs channel on `Symfony Slack `_,
161
+ to have a safe environment and keep working together on the common goals.
162
+
152
163
Using Humor
153
164
-----------
154
165
@@ -176,3 +187,5 @@ But don't say it "just because", if your apology is not really meant
176
187
you *will * lose credibility and respect from other developers.
177
188
178
189
*Do unto others as you would have them do unto you. *
190
+
191
+ .. _`Symfony Slack` : https://symfony.com/slack-invite
0 commit comments