updated timer definitions

stacyspiva · web-flow · commit bbf9c406345d · 2018-09-13T14:02:50.000-07:00
diff --git a/docs/programs/response-target-metrics.md b/docs/programs/response-target-metrics.md
@@ -8,10 +8,10 @@ HackerOne tracks and enables you to define targets for these 4 response efficien
 
 Response Efficiency Metric | Details
 ---- | -------
-Time to first response | The elapsed time from report creation to the first public activity on a report. The first public activity includes adding a public comment, changing the report state, or changing the report severity.
-Time to triage | The elapsed time from when a report is created to when a report is changed to a triaged state. A report can skip the triaged state and move directly to a closed state (e.g. resolved).
+Time to first response | The elapsed time from when the report is submitted to the first public activity on a report. The first public activity includes adding a public comment, changing the report state, or changing the report severity.
+Time to triage | The elapsed time from when a report is submitted to when a report is changed to a triaged state. A report can skip the triaged state and move directly to a closed state (e.g. resolved).
 Time to bounty | *(Bounty programs only)* The elapsed time from when a report is triaged to when a bounty is paid. Only reports that are eligible for a bounty will be tracked as part of this metric. The time to bounty timer will run until the report is either marked as ineligible or closed as a state where it’s not normal to award a bounty (e.g. spam).<br><br><i>Awarding swag in lieu of a bounty won't stop the timer. If you only award a report with swag, you must mark the report as ineligible for bounty to stop the timer</i>. 
-Time to resolution | The elapsed time from when a report is created to when a report is closed. These  five closed report states will stop the timer: resolved, informative, not applicable, duplicate, and spam.
+Time to resolution | The elapsed time from when a report is submitted to when a report is closed. These five closed report states will stop the timer: <i>resolved, informative, not applicable, duplicate,</i> and <i>spam</i>. For programs using [human-augmented signal](human-augmented-signal.html), the resolution timer starts when the report has been approved by HackerOne Security Analysts and escalated to the customer's inbox.  
 
 All response target times are tracked and reported in business days. Business days are defined to be:
 * Monday - Friday
