Replies: 1 comment 7 replies
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hi @Gwynerva , What i think is ! Do NOT open multiple support tickets |
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@utkarshcs18 Interesting, the "ticket" creation process is different from when I was creating it before. It has more fields but I have a feeling these just be inserted as text inside ticket. Also can't see "Trade Control Appeals" as ticket reason... Maybe creating one more ticket with this new? system is not a bad idea... |
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Try posting on X or you can just, create the new account using your current, non-sanctioned location and a fresh email. |
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@utkarshcs18 Creating new account is an option indeed but I like the username and has many things to transfer. It will be a long process :'( |
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:( The last option bruhh, If you have a friend with a GitHub Pro or Team account, they can sometimes open a ticket on your behalf to ask for an update on your specific ticket number. Paid accounts have a guaranteed response SLA, whereas Free accounts do not. |
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I guess they’re probably sleeping. Try the 100 Days Challenge on X and reach out to @githubhelp with your ticket number. Mention that you’ve relocated and that your account has been locked for 6 months. ;'( |
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Hi, GitHub Community.
I am struggling to find a solution to very frustrating problem.
When I created the account I was located in Russia so filled my location in Billing information in account settings (yeah that was certified idiot move, I know).
Immediately after confirming I was blocked to make any edits to it and only see a block message:
This situation happend half a year ago and I am no more located in Russia.
But I still can't edit this data and therefore locked from buying Copilot or "Pro" status for support to answer faster.
Speaking of support... well I opened a ticket "#3709095" and no one came to help me for this half of a year...
Is there a "built-in" way to reset billing information?
Create new GitHub account?
Wait till I get old without answer from support?
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