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README.md
@@ -19,13 +19,10 @@ policies, and releases are managed under an
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**This project is bound by a [Code of Conduct][].**
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-If you need help using or installing Node.js, please use the
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-[nodejs/help](https://github.com/nodejs/help) issue tracker.
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-
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# Table of Contents
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-* [Resources for Newcomers](#resources-for-newcomers)
+* [Support](#support)
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* [Release Types](#release-types)
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* [Download](#download)
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* [Current and LTS Releases](#current-and-lts-releases)
@@ -39,25 +36,29 @@ If you need help using or installing Node.js, please use the
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* [Collaborators](#collaborators)
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* [Release Team](#release-team)
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-## Resources for Newcomers
+## Support
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+Node.js contributors have limited availability to address general support
+questions. Please make sure you are using a [currently-supported version of
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+Node.js](https://github.com/nodejs/Release#release-schedule).
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-### Official Resources
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+When looking for support, please first search for your question in these venues:
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-* [Website][]
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+* [Node.js Website][]
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* [Node.js Help][]
-* [Contributing to the project][]
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-* IRC (node core development): [#node-dev on chat.freenode.net][]
+* [Open or closed issues in the Node.js GitHub organization](https://github.com/issues?utf8=%E2%9C%93&q=sort%3Aupdated-desc+org%3Anodejs+is%3Aissue)
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+* [Questions tagged 'node.js' on StackOverflow][]
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+If you didn't find an answer in one of the venues above, you can:
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-### Unofficial Resources
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+* Join the **unofficial** [#node.js channel on chat.freenode.net][]. See
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+<http://nodeirc.info/> for more information.
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-* IRC (general questions): [#node.js on chat.freenode.net][]. Please see
-<http://nodeirc.info/> for more information regarding the `#node.js` IRC
-channel.
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+GitHub issues are meant for tracking enhancements and bugs, not general support.
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-_Please note that unofficial resources are neither managed by (nor necessarily
-endorsed by) the Node.js TSC. Specifically, such resources are not
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-currently covered by the [Node.js Moderation Policy][] and the selection and
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-actions of resource operators/moderators are not subject to TSC oversight._
+Remember, libre != gratis; the open source license grants you the freedom to use
+and modify, but not commitments of other people's time. Please be respectful,
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+and set your expectations accordingly.
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## Release Types
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@@ -582,11 +583,17 @@ Previous releases may also have been signed with one of the following GPG keys:
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Information on the current Node.js Working Groups can be found in the
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[TSC repository](https://github.com/nodejs/TSC/blob/master/WORKING_GROUPS.md).
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+### Contributing to Node.js
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+* [Contributing to the project][]
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+* IRC (node core development): [#node-dev on chat.freenode.net][]
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[npm]: https://www.npmjs.com
-[Website]: https://nodejs.org/en/
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+[Code of Conduct]: https://github.com/nodejs/TSC/blob/master/CODE_OF_CONDUCT.md
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[Contributing to the project]: CONTRIBUTING.md
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[Node.js Help]: https://github.com/nodejs/help
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[Node.js Moderation Policy]: https://github.com/nodejs/TSC/blob/master/Moderation-Policy.md
-[#node.js on chat.freenode.net]: https://webchat.freenode.net?channels=node.js&uio=d4
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+[Node.js Website]: https://nodejs.org/en/
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+[Questions tagged 'node.js' on StackOverflow]: https://stackoverflow.com/questions/tagged/node.js
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+[#node.js channel on chat.freenode.net]: https://webchat.freenode.net?channels=node.js&uio=d4
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[#node-dev on chat.freenode.net]: https://webchat.freenode.net?channels=node-dev&uio=d4
-[Code of Conduct]: https://github.com/nodejs/TSC/blob/master/CODE_OF_CONDUCT.md