nibodoo
diff --git a/‎locale/sources/getting_started.pot
+107-51 b/‎locale/sources/getting_started.pot
+107-51
@@ -1,14 +1,14 @@
 # SOME DESCRIPTIVE TITLE.
 # Copyright (C) 2015-TODAY, Odoo S.A.
-# This file is distributed under the same license as the Odoo Business package.
+# This file is distributed under the same license as the Odoo package.
 # FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
 #
 #, fuzzy
 msgid ""
 msgstr ""
-"Project-Id-Version: Odoo Business 10.0\n"
+"Project-Id-Version: Odoo 11.0\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2017-12-13 13:31+0100\n"
+"POT-Creation-Date: 2018-07-26 12:01+0200\n"
 "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
 "Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
 "Language-Team: LANGUAGE <LL@li.org>\n"
@@ -253,194 +253,250 @@ msgid "Support"
 msgstr ""
 
 #: ../../getting_started/documentation.rst:226
-msgid "Your Odoo Online subscription includes an **unlimited support service at no extra cost, 24/5, Monday to Friday**. To cover 24 hours, our teams are in San Francisco, Belgium, and India. Questions could be about anything and everything, like specific questions on current Odoo features and where to configure them, bugfix requests, payments, or subscription issues."
+msgid "Your Odoo Online subscription includes **unlimited 24hr support at no extra cost, Monday to Friday**. Our teams are located around the world to ensure you have support, no matter your location. Your support representative could be communicating to you from San Francisco, Belgium, or India!"
 msgstr ""
 
-#: ../../getting_started/documentation.rst:232
-msgid "Our support team can be contacted through our `online support form <https://www.odoo.com/help>`__."
+#: ../../getting_started/documentation.rst:231
+msgid "What kind
8000
 of support is included?"
+msgstr ""
+
+#: ../../getting_started/documentation.rst:233
+msgid "Providing you with relevant material (guidelines, product documentation, etc...)"
 msgstr ""
 
 #: ../../getting_started/documentation.rst:235
-msgid "Note: The support team cannot develop new features, customize, import data or train your users. These services are provided by your dedicated project manager, as part of the Success Pack."
+msgid "Answers to issues that you may encounter in your standard Odoo database (eg. “I cannot close my Point of Sale” or “I cannot find my sales KPIs?”)"
+msgstr ""
+
+#: ../../getting_started/documentation.rst:237
+msgid "Questions related to your account, subscription, or billing"
+msgstr ""
+
+#: ../../getting_started/documentation.rst:238
+msgid "Bug resolution (blocking issues or unexpected behaviour not due to misconfiguration or customization)"
 msgstr ""
 
 #: ../../getting_started/documentation.rst:240
-msgid "Upgrades"
+msgid "Issues that might occur in a test database after upgrading to a newer version"
 msgstr ""
 
 #: ../../getting_started/documentation.rst:242
-msgid "Once every two months, Odoo releases a new version. You will get an upgrade button within the **Manage Your Databases** screen. Upgrading your database is at your own discretion, but allows you to benefit from new features."
+msgid "*Odoo Support does not make changes to your production database, but gives you the material and knowledge to do it yourself!*"
+msgstr ""
+
+#: ../../getting_started/documentation.rst:245
+msgid "What kind of support is not included?"
 msgstr ""
 
 #: ../../getting_started/documentation.rst:247
-msgid "We provide the option to upgrade in a test environment so that you can evaluate a new version or train your team before the rollout. Simply fill our `online support form <https://www.odoo.com/help>`__ to make this request."
+msgid "Questions that require us to understand your business processes in order to help you implement your database"
+msgstr ""
+
+#: ../../getting_started/documentation.rst:249
+msgid "Training on how to use our software (we will direct you to our many resources)"
+msgstr ""
+
+#: ../../getting_started/documentation.rst:250
+msgid "Importation of documents into your database"
+msgstr ""
+
+#: ../../getting_started/documentation.rst:251
+msgid "Guidance on which configurations to apply inside of an application or the database"
 msgstr ""
 
 #: ../../getting_started/documentation.rst:252
-msgid "Success Pack Services"
+msgid "How to set up configuration models (Examples include: Inventory Routes, Payment Terms, Warehouses, etc)"
 msgstr ""
 
 #: ../../getting_started/documentation.rst:254
-msgid "The Success Pack is a package of premium hour-based services performed by a dedicated project manager and business analyst. The initial allotted hours you purchased are purely an estimate and we do not guarantee completion of your project within the first pack. We always strive to complete projects within the initial allotment however any number of factors can contribute to us not being able to do so; for example, a scope expansion (or \"Scope Creep\") in the middle of your implementation, new detail discoveries, or an increase in complexity that was not apparent from the beginning."
+msgid "Questions or issues related to specific developments or customizations done either by Odoo or a third party (this is specific only to your database or involving code)"
+msgstr ""
+
+#: ../../getting_started/documentation.rst:258
+msgid "You can get this type of support with a `Success Pack <https://www.odoo.com/pricing-packs>`__. With a pack, one of our consultants will analyze the way your business runs and tell you how you can get the most out of your Odoo Database. We will handle all configurations and coach you on how to use Odoo."
 msgstr ""
 
 #: ../../getting_started/documentation.rst:263
+msgid "Our support team can be contacted through our `online support form <https://www.odoo.com/help>`__."
+msgstr ""
+
+#: ../../getting_started/documentation.rst:268
+msgid "Upgrades"
+msgstr ""
+
+#: ../../getting_started/documentation.rst:270
+msgid "Once every two months, Odoo releases a new version. You will get an upgrade button within the **Manage Your Databases** screen. Upgrading your database is at your own discretion, but allows you to benefit from new features."
+msgstr ""
+
+#: ../../getting_started/documentation.rst:275
+msgid "We provide the option to upgrade in a test environment so that you can evaluate a new version or train your team before the rollout. Simply fill our `online support form <https://www.odoo.com/help>`__ to make this request."
+msgstr ""
+
+#: ../../getting_started/documentation.rst:280
+msgid "Success Pack Services"
+msgstr ""
+
+#: ../../getting_started/documentation.rst:282
+msgid "The Success Pack is a package of premium hour-based services performed by a dedicated project manager and business analyst. The initial allotted hours you purchased are purely an estimate and we do not guarantee completion of your project within the first pack. We always strive to complete projects within the initial allotment however any number of factors can contribute to us not being able to do so; for example, a scope expansion (or \"Scope Creep\") in the middle of your implementation, new detail discoveries, or an increase in complexity that was not apparent from the beginning."
+msgstr ""
+
+#: ../../getting_started/documentation.rst:291
 msgid "The list of services according to your Success Pack is detailed online: `https://www.odoo.com/pricing-packs <https://www.odoo.com/pricing-packs>`__"
 msgstr ""
 
-#: ../../getting_started/documentation.rst:266
+#: ../../getting_started/documentation.rst:294
 msgid "The goal of the project manager is to help you get to production within the defined time frame and budget, i.e. the initial number of hours defined in your Success Pack."
 msgstr ""
 
-#: ../../getting_started/documentation.rst:270
+#: ../../getting_started/documentation.rst:298
 msgid "His/her role includes:"
 msgstr ""
 
-#: ../../getting_started/documentation.rst:272
+#: ../../getting_started/documentation.rst:300
 msgid "**Project Management:** Review of your objectives & expectations, phasing of the implementation (roadmap), mapping your business needs to Odoo features."
 msgstr ""
 
-#: ../../getting_started/documentation.rst:276
+#: ../../getting_started/documentation.rst:304
 msgid "**Customized Support:** By phone, email or webinar."
 msgstr ""
 
-#: ../../getting_started/documentation.rst:278
+#: ../../getting_started/documentation.rst:306
 msgid "**Training, Coaching, and Onsite Consulting:** Remote trainings via screen sharing or training on premises. For on-premise training sessions, you will be expected to pay extra for travel expenses and accommodations for your consultant."
 msgstr ""
 
-#: ../../getting_started/documentation.rst:283
+#: ../../getting_started/documentation.rst:311
 msgid "**Configuration:** Decisions about how to implement specific needs in Odoo and advanced configuration (e.g. logistic routes, advanced pricing structures, etc.)"
 msgstr ""
 
-#: ../../getting_started/documentation.rst:287
+#: ../../getting_started/documentation.rst:315
 msgid "**Data Import**: We can do it or assist you on how to do it with a template prepared by the project manager."
 msgstr ""
 
-#: ../../getting_started/documentation.rst:290
+#: ../../getting_started/documentation.rst:318
 msgid "If you have subscribed to **Studio**, you benefit from the following extra services:"
 msgstr ""
 
-#: ../../getting_started/documentation.rst:293
+#: ../../getting_started/documentation.rst:321
 msgid "**Customization of screens:** Studio takes the Drag and Drop approach to customize most screens in any way you see fit."
 msgstr ""
 
-#: ../../getting_started/documentation.rst:296
+#: ../../getting_started/documentation.rst:324
 msgid "**Customization of reports (PDF):** Studio will not allow you to customize the reports yourself, however our project managers have access to developers for advanced customizations."
 msgstr ""
 
-#: ../../getting_started/documentation.rst:300
+#: ../../getting_started/documentation.rst:328
 msgid "**Website design:** Standard themes are provided to get started at no extra cost. However, our project manager can coach you on how to utilize the building blocks of the website designer. The time spent will consume hours of your Success Pack."
 msgstr ""
 
-#: ../../getting_started/documentation.rst:305
+#: ../../getting_started/documentation.rst:333
 msgid "**Workflow automations:** Some examples include setting values in fields based on triggers, sending reminders by emails, automating actions, etc. For very advanced automations, our project managers have access to Odoo developers."
 msgstr ""
 
-#: ../../getting_started/documentation.rst:310
+#: ../../getting_started/documentation.rst:338
 msgid "If any customization is needed, Odoo Studio App will be required. Customizations made through Odoo Studio App will be maintained and upgraded at each Odoo upgrade, at no extra cost."
 msgstr ""
 
-#: ../../getting_started/documentation.rst:314
+#: ../../getting_started/documentation.rst:342
 msgid "All time spent to perform these customizations by our Business Analysts will be deducted from your Success Pack."
 msgstr ""
 
-#: ../../getting_started/documentation.rst:317
+#: ../../getting_started/documentation.rst:345
 msgid "In case of customizations that cannot be done via Studio and would require a developer’s intervention, this will require Odoo.sh, please speak to your Account Manager for more information. Additionally, any work performed by a developer will add a recurring maintenance fee to your subscription to cover maintenance and upgrade services. This cost will be based on hours spent by the developer: 4€ or $5/month, per hour of development will be added to the subscription fee."
 msgstr ""
 
-#: ../../getting_started/documentation.rst:325
+#: ../../getting_started/documentation.rst:353
 msgid "**Example:** A customization that took 2 hours of development will cost: 2 hours deducted from the Success Pack for the customization development 2 * $5 = $10/month as a recurring fee for the maintenance of this customization"
 msgstr ""
 
-#: ../../getting_started/documentation.rst:330
+#: ../../getting_started/documentation.rst:358
 msgid "Implementation Methodology"
 msgstr ""
 
-#: ../../getting_started/documentation.rst:332
+#: ../../getting_started/documentation.rst:360
 msgid "We follow a **lean and hands-on methodology** that is used to put customers in production in a short period of time and at a low cost."
 msgstr ""
 
-#: ../../getting_started/documentation.rst:335
+#: ../../getting_started/documentation.rst:363
 msgid "After the kick-off meeting, we define a phasing plan to deploy Odoo progressively, by groups of apps."
 msgstr ""
 
-#: ../../getting_started/documentation.rst:341
+#: ../../getting_started/documentation.rst:369
 msgid "The goal of the **Kick-off call** is for our project manager to come to an understanding of your business in order to propose an implementation plan (phasing). Each phase is the deployment of a set of applications that you will fully use in production at the end of the phase."
 msgstr ""
 
-#: ../../getting_started/documentation.rst:347
+#: ../../getting_started/documentation.rst:375
 msgid "For every phase, the steps are the following:"
 msgstr ""
 
-#: ../../getting_started/documentation.rst:349
+#: ../../getting_started/documentation.rst:377
 msgid "**Onboarding:** Odoo's project manager will review Odoo's business flows with you, according to your business. The goal is to train you, validate the business process and configure according to your specific needs."
 msgstr ""
 
-#: ../../getting_started/documentation.rst:354
+#: ../../getting_started/documentation.rst:382
 msgid "**Data:** Created manually or imported from your existing s
10000
ystem. You are responsible for exporting the data from your existing system and Odoo's project manager will import them in Odoo."
 msgstr ""
 
-#: ../../getting_started/documentation.rst:358
+#: ../../getting_started/documentation.rst:386
 msgid "**Training:** Once your applications are set up, your data imported, and the system is working smoothly, you will train your users. There will be some back and forth with your Odoo project manager to answer questions and process your feedback."
 msgstr ""
 
-#: ../../getting_started/documentation.rst:363
+#: ../../getting_started/documentation.rst:391
 msgid "**Production**: Once everyone is trained, your users start using Odoo."
 msgstr ""
 
-#: ../../getting_started/documentation.rst:366
+#: ../../getting_started/documentation.rst:394
 msgid "Once you are comfortable using Odoo, we will fine-tune the process and **automate** some tasks and do the remaining customizations (**extra screens and reports**)."
 msgstr ""
 
-#: ../../getting_started/documentation.rst:370
+#: ../../getting_started/documentation.rst:398
 msgid "Once all applications are deployed and users are comfortable with Odoo, our project manager will not work on your project anymore (unless you have new needs) and you will use the support service if you have further questions."
 msgstr ""
 
-#: ../../getting_started/documentation.rst:376
+#: ../../getting_started/documentation.rst:404
 msgid "Managing your databases"
 msgstr ""
 
-#: ../../getting_started/documentation.rst:378
+#: ../../getting_started/documentation.rst:406
 msgid "To access your databases, go to Odoo.com, sign in and click **My Databases** in the drop-down menu at the top right corner."
 msgstr ""
 
-#: ../../getting_started/documentation.rst:384
+#: ../../getting_started/documentation.rst:412
 msgid "Odoo gives you the opportunity to test the system before going live or before upgrading to a newer version. Do not mess up your working environment with test data!"
 msgstr ""
 
-#: ../../getting_started/documentation.rst:388
+#: ../../getting_started/documentation.rst:416
 msgid "For those purposes, you can create as many free trials as you want (each available for 15 days). Those instances can be instant copies of your working environment. To do so, go to the Odoo.com account in **My Organizations** page and click **Duplicate**."
 msgstr ""
 
-#: ../../getting_started/documentation.rst:399
+#: ../../getting_started/documentation.rst:427
 msgid "You can find more information on how to manage your databases :ref:`here <db_management/documentation>`."
 msgstr ""
 
-#: ../../getting_started/documentation.rst:403
+#: ../../getting_started/documentation.rst:431
 msgid "Customer Success"
 msgstr ""
 
-#: ../../getting_started/documentation.rst:405
+#: ../../getting_started/documentation.rst:433
 msgid "Odoo is passionate about delighting our customers and ensuring that they have all the resources needed to complete their project."
 msgstr ""
 
-#: ../../getting_started/documentation.rst:408
+#: ../../getting_started/documentation.rst:436
 msgid "During the implementation phase, your point of contact is the project manager and eventually the support team."
 msgstr ""
 
-#: ../../getting_started/documentation.rst:411
+#: ../../getting_started/documentation.rst:439
 msgid "Once you are in production, you will probably have less interaction with your project manager. At that time, we will assign a member of our Client Success Team to you. They are specialized in the long-term relationship with our customers. They will contact you to showcase new versions, improve the way you work with Odoo, assess your new needs, etc..."
 msgstr ""
 
-#: ../../getting_started/documentation.rst:418
+#: ../../getting_started/documentation.rst:446
 msgid "Our internal goal is to keep customers for at least 10 years and offer them a solution that grows with their needs!"
 msgstr ""
 
-#: ../../getting_started/documentation.rst:421
+#: ../../getting_started/documentation.rst:449
 msgid "Welcome aboard and enjoy your Odoo experience!"
 msgstr ""
 
-#: ../../getting_started/documentation.rst:424
+#: ../../getting_started/documentation.rst:452
 msgid ":doc:`../../db_management/documentation`"
 msgstr ""