8000 Cannot add account with Q10 X5+ · Issue #145945 · home-assistant/core · GitHub
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Cannot add account with Q10 X5+ #145945
@kooikerseth

Description

@kooikerseth

The problem

I got a new vacuum recently - the Q10 X5+ and am attempting to add the Roborock integration. After entering my email and verification code, I get the follow error in the UI:

Image

And this is reported in the logs:

Logger: homeassistant.components.roborock
Source: components/roborock/init.py:238
integration: Roborock (documentation, issues)
First occurred: 2:45:42 PM (15 occurrences)
Last logged: 2:54:53 PM

Not adding device 6ovMwC72732JHkqnh65rO8 because its protocol version B01 or category VACUUM is not supported

I tried to re-confirm the user policy in the Roborock app, as well as updated HA to the most recent beta with the included API bump but was unsuccessful.

I have yet to poke around either the python scripts/ API but am happy to provide any support that is needed.

What version of Home Assistant Core has the issue?

2025.6.0b3

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Roborock

Link to integration documentation on our website

https://www.home-assistant.io/integrations/roborock/

Diagnostics information

home-assistant_roborock_2025-05-31T20-11-29.573Z.log

Example YAML snippet

Anything in the logs that might be useful for us?

Logger: homeassistant.components.roborock
Source: components/roborock/__init__.py:238
integration: Roborock (documentation, issues)
First occurred: 2:45:42 PM (15 occurrences)
Last logged: 2:54:53 PM

Not adding device 6ovMwC72732JHkqnh65rO8 because its protocol version B01 or category VACUUM is not supported

Additional information

No response

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