|
| 1 | +# SOME DESCRIPTIVE TITLE. |
| 2 | +# Copyright (C) 2015-TODAY, Odoo S.A. |
| 3 | +# This file is distributed under the same license as the Odoo Business package. |
| 4 | +# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR. |
| 5 | +# |
| 6 | +#, fuzzy |
| 7 | +msgid "" |
| 8 | +msgstr "" |
| 9 | +"Project-Id-Version: Odoo Business 10.0\n" |
| 10 | +"Report-Msgid-Bugs-To: \n" |
| 11 | +"POT-Creation-Date: 2017-12-13 13:31+0100\n" |
| 12 | +"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" |
| 13 | +"Last-Translator: Christopher Ormaza <chris.ormaza@gmail.com>, 2017\n" |
| 14 | +"Language-Team: Spanish (https://www.transifex.com/odoo/teams/41243/es/)\n" |
| 15 | +"MIME-Version: 1.0\n" |
| 16 | +"Content-Type: text/plain; charset=UTF-8\n" |
| 17 | +"Content-Transfer-Encoding: 8bit\n" |
| 18 | +"Language: es\n" |
| 19 | +"Plural-Forms: nplurals=2; plural=(n != 1);\n" |
| 20 | + |
| 21 | +#: ../../helpdesk/helpdesk.rst:5 |
| 22 | +msgid "Helpdesk" |
| 23 | +msgstr "Soporte" |
| 24 | + |
| 25 | +#: ../../helpdesk/helpdesk.rst:8 |
| 26 | +msgid "Overview" |
| 27 | +msgstr "Información general" |
| 28 | + |
| 29 | +#: ../../helpdesk/helpdesk.rst:11 |
| 30 | +msgid "Getting started with Odoo Helpdesk" |
| 31 | +msgstr "" |
| 32 | + |
| 33 | +#: ../../helpdesk/helpdesk.rst:13 |
| 34 | +msgid "Installing Odoo Helpdesk:" |
| 35 | +msgstr "" |
| 36 | + |
| 37 | +#: ../../helpdesk/helpdesk.rst:15 |
| 38 | +msgid "Open the Apps module, search for \"Helpdesk\", and click install" |
| 39 | +msgstr "" |
| 40 | + |
| 41 | +#: ../../helpdesk/helpdesk.rst:21 |
| 42 | +msgid "Set up Helpdesk teams" |
| 43 | +msgstr "" |
| 44 | + |
| 45 | +#: ../../helpdesk/helpdesk.rst:23 |
| 46 | +msgid "By default,
7802
Odoo Helpdesk comes with a team installed called \"Support\"" |
| 47 | +msgstr "" |
| 48 | + |
| 49 | +#: ../../helpdesk/helpdesk.rst:28 |
| 50 | +msgid "" |
| 51 | +"To modify this team, or create additional teams, select \"Configuration\" in" |
| 52 | +" the purple bar and select \"Settings\"" |
| 53 | +msgstr "" |
| 54 | + |
| 55 | +#: ../../helpdesk/helpdesk.rst:34 |
| 56 | +msgid "" |
| 57 | +"Here you can create new teams, decide what team members to add to this team," |
| 58 | +" how your customers can submit tickets and set up SLA policies and ratings. " |
| 59 | +"For the assignation method you can have tickets assigned randomly, balanced," |
| 60 | +" or manually." |
| 61 | +msgstr "" |
| 62 | + |
| 63 | +#: ../../helpdesk/helpdesk.rst:40 |
| 64 | +msgid "How to set up different stages for each team" |
| 65 | +msgstr "" |
| 66 | + |
| 67 | +#: ../../helpdesk/helpdesk.rst:42 |
| 68 | +msgid "" |
| 69 | +"First you will need to activate the developer mode. To do this go to your " |
| 70 | +"settings module, and select the link for \"Activate the developer mode\" on " |
| 71 | +"the lower right-hand side." |
| 72 | +msgstr "" |
| 73 | + |
| 74 | +#: ../../helpdesk/helpdesk.rst:49 |
| 75 | +msgid "" |
| 76 | +"Now, when you return to your Helpdesk module and select \"Configuration\" in" |
| 77 | +" the purple bar you will find additional options, like \"Stages\". Here you " |
| 78 | +"can create new stages and assign those stages to 1 or multiple teams " |
| 79 | +"allowing for customizable stages for each team!" |
| 80 | +msgstr "" |
| 81 | + |
| 82 | +#: ../../helpdesk/helpdesk.rst:55 |
| 83 | +msgid "Start receiving tickets" |
| 84 | +msgstr "" |
| 85 | + |
| 86 | +#: ../../helpdesk/helpdesk.rst:58 |
| 87 | +msgid "How can my customers submit tickets?" |
| 88 | +msgstr "" |
| 89 | + |
| 90 | +#: ../../helpdesk/helpdesk.rst:60 |
| 91 | +msgid "" |
| 92 | +"Select \"Configuration\" in the purple bar and select \"Settings\", select " |
| 93 | +"your Helpdesk team. Under \"Channels you will find 4 options:" |
| 94 | +msgstr "" |
| 95 | + |
| 96 | +#: ../../helpdesk/helpdesk.rst:66 |
| 97 | +msgid "" |
| 98 | +"Email Alias allows for customers to email the alias you choose to create a " |
| 99 | +"ticket. The subject line of the email with become the Subject on the ticket." |
| 100 | +msgstr "" |
| 101 | + |
| 102 | +#: ../../helpdesk/helpdesk.rst:73 |
| 103 | +msgid "" |
| 104 | +"Website Form allows your customer to go to " |
| 105 | +"yourwebsite.com/helpdesk/support-1/submit and submit a ticket via a website " |
| 106 | +"form - much like odoo.com/help!" |
| 107 | +msgstr "" |
| 108 | + |
| 109 | +#: ../../helpdesk/helpdesk.rst:80 |
| 110 | +msgid "" |
| 111 | +"Live Chat allows your customers to submit a ticket via Live Chat on your " |
| 112 | +"website. Your customer will begin the live chat and your Live Chat Operator " |
| 113 | +"can create the ticket by using the command /helpdesk Subject of Ticket." |
| 114 | +msgstr "" |
| 115 | + |
| 116 | +#: ../../helpdesk/helpdesk.rst:88 |
| 117 | +msgid "" |
| 118 | +"The final option to submit tickets is thru an API connection. View the " |
| 119 | +"documentation `*here* " |
| 120 | +"<https://www.odoo.com/documentation/11.0/webservices/odoo.html>`__." |
| 121 | +msgstr "" |
| 122 | + |
| 123 | +#: ../../helpdesk/helpdesk.rst:93 |
| 124 | +msgid "Tickets have been created, now what?" |
| 125 | +msgstr "" |
| 126 | + |
| 127 | +#: ../../helpdesk/helpdesk.rst:95 |
| 128 | +msgid "" |
| 129 | +"Now your employees can start working on them! If you have selecting a manual" |
| 130 | +" assignation method then your employees will need to assign themselves to " |
| 131 | +"tickets using the \"Assign To Me\" button on the top left of a ticket or by " |
| 132 | +"adding themselves to the \"Assigned to\" field." |
| 133 | +msgstr "" |
| 134 | + |
| 135 | +#: ../../helpdesk/helpdesk.rst:103 |
| 136 | +msgid "" |
| 137 | +"If you have selected \"Random\" or \"Balanced\" assignation method, your " |
| 138 | +"tickets will be assigned to a member of that Helpdesk team." |
| 139 | +msgstr "" |
| 140 | + |
| 141 | +#: ../../helpdesk/helpdesk.rst:106 |
| 142 | +msgid "" |
| 143 | +"From there they will begin working on resolving the tickets! When they are " |
| 144 | +"completed, they will move the ticket to the solved stage." |
| 145 | +msgstr "" |
| 146 | + |
| 147 | +#: ../../helpdesk/helpdesk.rst:110 |
| 148 | +msgid "How do I mark this ticket as urgent?" |
| 149 | +msgstr "" |
| 150 | + |
| 151 | +#: ../../helpdesk/helpdesk.rst:112 |
| 152 | +msgid "" |
| 153 | +"On your tickets you will see stars. You can determine how urgent a ticket is" |
| 154 | +" but selecting one or more stars on the ticket. You can do this in the " |
| 155 | +"Kanban view or on the ticket form." |
| 156 | +msgstr "" |
| 157 | + |
| 158 | +#: ../../helpdesk/helpdesk.rst:119 |
| 159 | +msgid "" |
| 160 | +"To set up a Service Level Agreement Policy for your employees, first " |
| 161 | +"activate the setting under \"Settings\"" |
| 162 | +msgstr "" |
| 163 | + |
| 164 | +#: ../../helpdesk/helpdesk.rst:125 |
| 165 | +msgid "From here, select \"Configure SLA Policies\" and click \"Create\"." |
| 166 | +msgstr "" |
| 167 | + |
| 168 | +#: ../../helpdesk/helpdesk.rst:127 |
| 169 | +msgid "" |
| 170 | +"You will fill in information like the Helpdesk team, what the minimum " |
| 171 | +"priority is on the ticket (the stars) and the targets for the ticket." |
| 172 | +msgstr "" |
| 173 | + |
| 174 | +#: ../../helpdesk/helpdesk.rst:134 |
| 175 | +msgid "What if a ticket is blocked or is ready to be worked on?" |
| 176 | +msgstr "" |
| 177 | + |
| 178 | +#: ../../helpdesk/helpdesk.rst:136 |
| 179 | +msgid "" |
| 180 | +"If a ticket cannot be resolved or is blocked, you can adjust the \"Kanban " |
| 181 | +"State\" on the ticket. You have 3 options:" |
| 182 | +msgstr "" |
| 183 | + |
| 184 | +#: ../../helpdesk/helpdesk.rst:139 |
| 185 | +msgid "Grey - Normal State" |
| 186 | +msgstr "" |
| 187 | + |
| 188 | +#: ../../helpdesk/helpdesk.rst:141 |
| 189 | +msgid "Red - Blocked" |
| 190 | +msgstr "" |
| 191 | + |
| 192 | +#: ../../helpdesk/helpdesk.rst:143 |
| 193 | +msgid "Green - Ready for next stage" |
| 194 | +msgstr "" |
| 195 | + |
| 196 | +#: ../../helpdesk/helpdesk.rst:145 |
| 197 | +msgid "" |
| 198 | +"Like the urgency stars you can adjust the state in the Kanban or on the " |
| 199 | +"Ticket form." |
| 200 | +msgstr "" |
| 201 | + |
| 202 | +#: ../../helpdesk/helpdesk.rst:152 |
| 203 | +msgid "How can my employees log time against a ticket?" |
| 204 | +msgstr "" |
| 205 | + |
| 206 | +#: ../../helpdesk/helpdesk.rst:154 |
| 207 | +msgid "" |
| 208 | +"First, head over to \"Settings\" and select the option for \"Timesheet on " |
| 209 | +"Ticket\". You will see a field appear where you can select the project the " |
| 210 | +"timesheets will log against." |
| 211 | +msgstr "" |
| 212 | + |
| 213 | +#: ../../helpdesk/helpdesk.rst:161 |
| 214 | +msgid "" |
| 215 | +"Now that you have selected a project, you can save. If you move back to your" |
| 216 | +" tickets, you will see a new tab called \"Timesheets\"" |
| 217 | +msgstr "" |
| 218 | + |
| 219 | +#: ../../helpdesk/helpdesk.rst:167 |
| 220 | +msgid "" |
| 221 | +"Here you employees can add a line to add work they have done for this " |
| 222 | +"ticket." |
| 223 | +msgstr "" |
| 224 | + |
| 225 | +#: ../../helpdesk/helpdesk.rst:171 |
| 226 | +msgid "How to allow your customers to rate the service they received" |
| 227 | +msgstr "" |
| 228 | + |
| 229 | +#: ../../helpdesk/helpdesk.rst:173 |
| 230 | +msgid "First, you will need to activate the ratings setting under \"Settings\"" |
| 231 | +msgstr "" |
| 232 | + |
| 233 | +#: ../../helpdesk/helpdesk.rst:178 |
| 234 | +msgid "" |
| 235 | +"Now, when a ticket is moved to its solved or completed stage, it will send " |
| 236 | +"an email to the customer asking how their service went." |
| 237 | +msgstr "" |
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