|
| 1 | +=============================== |
| 2 | +How to enable comments & rating |
| 3 | +=============================== |
| 4 | + |
| 5 | +Publishing and monitoring customer experience will help you gain the trust |
| 6 | +of new customers and better engage with your community. In 2 clicks, allow |
| 7 | +your customer to share their feedback! |
| 8 | + |
| 9 | +.. image:: ./media/comment_post.png |
| 10 | + :align: center |
| 11 | + |
| 12 | +Setup |
| 13 | +===== |
| 14 | + |
| 15 | +Activate comments & rating from the *Customize* menu of the product web page. |
| 16 | + |
| 17 | +.. image:: ./media/comment_setup.png |
| 18 | + :align: center |
| 19 | + |
| 20 | +.. note:: |
| 21 | + Visitors must log in to share their comments. Make sure they are able to |
| 22 | + do so (see Portal documentation). |
| 23 | + |
| 24 | +Review the posts in real time |
| 25 | +============================= |
| 26 | + |
| 27 | +Whenever a post is published, the product manager and all the product followers |
| 28 | +get notified in their Inbox (*Discuss* menu). |
| 29 | + |
| 30 | +.. image:: ./media/comment_new.png |
| 31 | + :align: center |
| 32 | + |
| 33 | +.. note:: |
| 34 | + By default the user who created the product is automatically set as follower. |
| 35 | + |
| 36 | +Click the product name to open the detail form and review the comment (in the |
| 37 | +product discussion thread). |
| 38 | + |
| 39 | +.. image:: ./media/comment_inbox.png |
| 40 | + :align: center |
| 41 | + |
| 42 | +Moderate & unpublish |
| 43 | +==================== |
| 44 | + |
| 45 | +You can easily moderate by using the chatter, either in the product detail form |
| 46 | +or on the web page. |
| 47 | + |
| 48 | +To unpublish the post, open the product web page and click the *Published* button |
| 49 | +to turn it red (*Unpublished*). |
| 50 | + |
| 51 | +.. image:: ./media/comment_unpublish.png |
| 52 | + :align: center |
| 53 | + |
| 54 | +..tip:: |
| 55 | + You can access the web page from the detail form by clicking the *Published* |
| 56 | + smart button (and vice versa). |
| 57 | + |
| 58 | +.. image:: ./media/comment_webpage.png |
| 59 | + :align: center |
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