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This article is about the restaurant booking company. For the British politician, see Christopher Chope. For the bridal embroidery, see Phulkari.
Chope
IndustryInternet
FoundedJune 15, 2011 (2011-06-15)
FounderArrif Ziaudeen
Headquarters
Singapore
Area served
Singapore, Hong Kong, Bangkok, Shanghai, Bali, Phuket, Jakarta
Key people
Arrif Ziaudeen - CEO
Dinesh Balasingam - CBO
Jean Wee - GM
ProductsOnline restaurant reservations

Chope is a real-time restaurant-reservation booking platform that connects diners with its partner restaurants. The name “Chope” was inspired by the term chope spoken colloquially in Singapore. Chope charges restaurants fixed and per-diner fees for the use of its table booking system.[1]

Chope was founded on June 15, 2011, with the intention of providing a real-time online service for the process of table reservations.[2]

At the time of its startup, restaurateurs and café owners had been known to be slow to adapt to technological advancements. However, aided by the rise in internet access, this trend has been slowly changing.[3] In July 2012, Chope announced that its application had grown to be used by over 1,000,000 diners.[4]

Investment and Funding History

On June 30, 2015 the company announced it had secured an investment of US$8M in a series C round co-led by F&H Fund Management, a fund chaired by Alibaba CTO John Wu, and NSI Ventures.[5]

In April 2016, the company announced its acquisition of MakanLuar.com - an Indonesian restaurant reservations platform co-founded by Kunal Narang and Hiro Mohinani.[6]

On October 16, 2017, Chope announced that it had raised a Series D funding of US$13M.[7] The round is led by Asia-Pacific investment firm Square Peg Capital and joined by C31 Ventures and Moelis Australia. Existing investors NSI Ventures, Susquehanna International Group, DSG Consumer Partners, and SPH Ventures also came in for a top-up.[8]

Chope was acquired by Grab in 2024. Grab, Southeast Asia's leading super app, purchased Chope as part of its strategy to expand its ecosystem in the food and lifestyle sectors. [9]

Services

For users

The website and the mobile app allow users to search for restaurants and reservations based on parameters including cuisine, location, and price range. Users can also receive Chope Dollars, a rewards-point system.[10]

The company also has a mobile application that allows users to find and book dining reservations.[11]

For restaurants

The service provides restaurant owners with features aiding in reservation management.

Features include:[12]

  • Reservation management – manages making, changing, canceling and confirming reservations
  • Guest management – keeps track of customer preferences, repeat customers, and targeted marketing to customers
  • Table management – assists restaurant staff in seating customers and tracking table status
  • Reporting – provides analytics.

Markets

The company's home market is Singapore. It has also expanded to other Asian markets including Hong Kong, Mainland China, Thailand and Indonesia.

As of 2024, following GRAB's acquisition of Chope, the Hong Kong and Mainland China business operations are set to close in October 2024.

References

  1. ^ Mahtani, Shibani (November 2011). "Chope Adds Personal Touch to Online Booking". Retrieved on 8 April 2015.
  2. ^ TAE Team (July 2014). "Interview with Ariff Zaiudeen". Retrieved on 8 April 2015
  3. ^ "Four up-and-coming trends in the restaurant business".Tech in Asia. Retrieved on 8 April 2015
  4. ^ Tay, Daniel (August 2014). "Having sat over 10 million diners in Hong Kong, Chope expands to mainland China". Tech in Asia. Retrieved on 8 April 2015
  5. ^ Lee, Terrence. "Online restaurant booking service Chope raises $8M, revenue doubled in past year". Tech In Asia. Retrieved 20 Aug 2015.
  6. ^ "Chope Acquires MakanLuar to Gobble up the Indonesian Market".
  7. ^ "Tech in Asia - Connecting Asia's startup ecosystem". www.techinasia.com. Retrieved 2021-02-10.
  8. ^ "Foodie startup Chope feasts on $13m funding".
  9. ^ {https://tekno.kompas.com/read/2024/07/23/08240097/grab-akuisisi-platform-reservasi-restoran-chope}
  10. ^ "Reserve through Chope when you dine, and collect dining perks for every booking!". June 21, 2015.
  11. ^ Tan, Vanessa (May 3, 2012). "Chope Launches New iPhone App, Ready to Take Your Reservations". Tech In Asia. Retrieved Aug 20, 2015.
  12. ^ "Singapore's Digital Start-Up Giants - Chope". DBS SME Banking. Retrieved Aug 24, 2015.
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