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Social Robots in Constructive Conflicts
Dave B Miller, Ben D Sawyer, James Intriligator, Byron Bland
399 - 405
10.3233/FAIA220640
Research Article
Frontiers in Artificial Intelligence and Applications
Volume 366: Social Robots in Social Institutions
Abstract

As social robots increase in capabilities and become ubiquitous parts of the environment, there will be more conflicts between humans and technological agents. Conflict is not necessarily bad: it can provide opportunities for sharing information, calibrating trust, and establishing common situation awareness—provided the conflict plays out in a reasonable manner. Social robots should be designed to act in conflict with humans gracefully and artfully, in order to use conflict as a mode of communication, limiting the adverse effects of confusion, frustration, and deadlock.

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