Hello! I'm an architect and designer deeply passionate about technology. As a Service Designer and UX Researcher, I specialize in digital products, overseeing the entire product lifecycle—from initial conception and strategic planning to architectural definition, team leadership, and ongoing optimization. With 6 years of experience in UX Research and Service Design, I've managed a diverse portfolio of over 30 projects across various market segments, collaborating with major clients such as Burger King, Havaianas, Betsson, Vale, and US Matrix. These projects were primarily focused on business innovation. I facilitate co-creation workshops, usability testing and creative conversations, believing in diversity as a creative catalyst. I enjoy bringing ideas to life and I truly believe in the transformative power of innovation to positively impact people's lives. Feel free to reach out! My email is: glsouza.carolina@gmail.com