Toyota 4+

UPDATE*** I was at the movies, the credits started to roll, and I took my phone out to remote start, and it worked from inside the theater first try. I think the reason I’m having so much success with this app isn’t making sure The vehicle status is updated. Sometimes it says last updated and it was the last time you use the app or vehicle. Swiping down where it says vehicle status will refresh the status. I did that in the theater before trying to remote start. Like I said it worked right away.

OP:
I just purchased a brand new 2022 Corolla Cross, so far the app has worked for me. Twice it told me it failed to remote start the car and I tried it again right away and it worked the second time both times. A family member of mine has a 2020 Camry and has tried to use the app for years and has only had frustration, so I understand why the app is rated so low and I have my fingers crossed maybe it is on the upswing because of my early successful experiences using it. If I start to experience what my family member did and what the majority of the reviews on here have, I will adjust my review. also, since I got my car, the family member has had success with the app too. It is unacceptable for Toyota to produce an app like what this has been so far. It should be a great app and work every time. I hope this is the first of many positive reviews.

The app itself works well! You do have to verify your identity several times, but you wouldn’t want someone who’s not you to be able to use remote connect to unlock your doors. The right sales consultant helping you set it up makes a difference! Capability to remote start your vehicle from any distance away from your vehicle free for the first year! Currently 10 years free on the safety connect where you can hit the SOS button in your vehicle behind the rearview mirror to contact Toyota or a live emergency responder along with having emergency responders immediately notified upon a major impact collision with your vehicle (in case if you can’t speak or are are unconscious), and they can come straight to you in this scenario! And 10 years free of service connect where you can be notified through the app about your vehicle’s current health reports, applicable service campaigns, or recalls that affect your vehicle. Remember having to type your vehicle’s VIN into the “Does my vehicle have a recall?” search bar? Days of the past my friends!

I got my truck stolen overnight and there’s a subscription option on here for just that called Safety Connect that would be able to track the vehicle if it was stationary for 30 minutes. I had done all the necessary steps such as filing a police report, getting the app and subscription in order to use this service and then notifying the center of the situation. Upon all of this the center replied that they would need to verify the police report that I had provided and I had provided not only the officer in charge of the report’s phone number, but also the department being Houston so that they could call either or to verify and get on with this very time sensitive process believing that it would be handled. I then reached out to the officer several hours later to find that he was never contacted by them and there had been no calls in attempting to do so. Much to my frustration there was no contact on my side of this issue from Toyota’s Safety Connect regarding the issue and when contacted and connected with the officer on a three way call continued to disregard my plea for help and argued until the very last minute and finally caved in to just calling the Houston station to verify the case was in fact existing. Hours wasted on what should’ve been simple and could’ve been easily communicated to me and fixed are the result of this review. This service is too much of a challenge to actually do anything with if you have any issues such as mine.