My Passion: Romance Books 17+

I loved this app so much. It popped up as an add for me on TikTok & advertised an interesting werewolf story. Usually I’m not into werewolf stories but the storyline seemed interesting. I was right, the book was awesome & beautifully written & to my delight it was part of a series. I greedily delved into the new book, not hesitating to buy passes as needed. Halfway through the second book, just when things were getting really good & after I had spent $35 on more passes, a message popped up that I needed to update the app. As soon as I did the update, ALL of my progress in the book along with my credits I just bought, my whole account disappeared. I tried closing & reopening the app, I even deleted & re added the app to no avail. I had hoped I could restore my in-app purchase, but that option is not available. I then tried to use the contact us option, but received an error message. So, I angrily & despairingly deleted the app. I didn’t think it was fair for me to have to re-purchase my passes & then use said passes to restart the book I was halfway through reading. In all honesty I felt hoodwinked. I’m not rich & had to plan for & set aside money for my passes. To say that I am thoroughly disappointed is an understatement. Download & spend your money at your own risk. 5 stars given so that my review will be seen, would give zero if I could…

We're deeply sorry for the experience you've had 😔. Losing your progress and credits after spending money should never happen. Please reach out to us immediately at reviews@passionapp.co with your account details, and we'll prioritize investigating and restoring your purchases and progress. We truly appreciate your support and patience. 💬📚✨

Okay I’ve been using this app since February this year didn’t have no problems even when I’ve updated and made a profile but I’m not sure if it was this recent update or something but I went back ALL OF MY PROGRESS IS GONE ALL OF IT. I reached out to support been going back and forth for like 2 days and I keep telling them the same thing even provided screenshots and screen recordings of my purchases which is well over $100 dollars I might ad. I grew very invested in a few stories. When I start reading a good book I don’t care what I have to pay to finish. I even reread them like 3 waiting for the author to update. In all my progress even with an account is useless because my money and progress is done the drain. Especially after what happened with support currently and how this matter of solutions is going I’m not using this app ever again. It’s not fair nor right all the money I invested for it to just lock me out the books at start at the beginning. It feels like a cheat and I don’t like it. So if you do this app be careful don’t spend any money I wouldn’t at least if your progress deleted you wouldn’t have any money to be mad over. Oh and the VIP or premium whatever doesn’t work I was still paying full price for that too. Watch your back.

We're deeply sorry to hear about the trouble you've faced with your progress and purchases 😞📚. We totally understand your frustration, especially after investing so much time and money. This isn't the experience we want for our readers! Please email us at reviews@passionapp.co, and we'll do everything we can to resolve this swiftly. 🙏 We’re also working on making prices and offers clearer in the upcoming release. Thank you for your patience.

I only give it five stars, so that the review gets read. Do not download and install this app. I have had nothing but problems.
This app uses more battery than any of my other apps, including similar book apps. In just minutes it heats up my phone to dangerous levels (no other app. I use heats up my phone.).
The grammar in the story I’ve read is atrocious. English is obviously not the first language of the author, and they obviously do not use a proofreader before publishing a book. There are numerous errors such as using present tense instead of past tense, misspellings that make a sentence unreadable. And each chapter’s mistakes are worse than the previous chapter, to the point where there’s multiple errors in most paragraphs, which makes it just too annoying to read
Here are just a few of the incorrect word uses: bugger/burger, dare/dear, dose/does, tear/their. Now imaging multiple mistakes like those in a 2-3 sentence paragraph. To alloying to continue, even though the story plot was interesting, it’s too annoying to try to read when you have to figure out trying to say because of their mistakes.

Dear Customer,
We are continually working on improving our app and your feedback is a great help for future development. Our developers will analyze the situation that you informed us about and try to find out what can be done to resolve it. We will also report it to our authors so that the issue with mistakes will be resolved. Still, please help us to get more information so that we can successfully resolve the issues you have faced. Please, contact us at support@passionapp.co, and we will get back to you promptly.
Passion Team, Miia